As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Our Banking and Finance teams deal directly with consumers and financial firms to help resolve and investigate complaints. Dispute Resolution Specialists handle complaints with various issues including: 

• Disputed transactions including scams 
• Responsible lending
• Credit reporting
• Misleading and unconscionable conduct
• Financial hardship
• Credit reporting including default listings and Repayment History Information 
• Charges including interest and fees
• Privacy and confidentiality
• Disclosure and instructions.

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Port Kembla Manufacturing facility is looking for a Senior Finance Analyst in our Finance (Manufacturing) team based in Port Kembla. As a part of the broader Australian Steel Products portfolio, we have six major manufacturing sites at Port Kembla that deliver a variety of products, innovative solutions and services to our export and domestic customers.

In this business partnering role, you will provide key financial advice and direction to our leaders to aid in their decision-making and strategy development process. In addition, you will play a pivotal role in driving process improvement and automation initiatives which will deliver value added services and improved decision-making capability. 

You will receive a competitive remuneration package including 14% superannuation and annual profit share plan (annual bonus), along with access to health & wellbeing initiatives, free parking and hybrid working arrangements (3 days in office).  

What Will You Do?

Working with a supportive team, partnering with a variety of cross functional stakeholders and leaders, you will:

• manage the delivery of accurate & reliable financial reporting and analysis to our key business representatives
• plan and oversee forecast and budgeting processes, including review and detailed analysis of the outcomes/results, to integrate, assess and align initiatives with the business strategy
• review and contribute financial direction capital investment business cases and large-scale projects
• monitor and evaluate business financial performance and identify and track agreed improvement targets.
• pro-actively drive transformation and process improvement through leveraging new technology, whilst continuing to deliver value

More About You

A self-motivated, experienced finance professional, your excellent communication skills and inclusive approach will give you the opportunity to shape the way we work.  In addition, you will bring:

• degree qualifications in Commerce/Accounting/Business
• CPA / CA qualifications
• experience in financial management and systems accounting
• demonstrated success in simplifying, standardising and embedding business processes
• ability to influence and build relationships with a diverse range of stakeholders

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 21st October 2024. 

We are seeking a Corporate Finance Senior Analyst, who will be responsible for providing high-quality analysis and insights, building and reviewing financial models, information gathering and processing, preparing presentations and project support to contribute to the delivery of strategic initiatives. 

To be successful in this role will require the ability to problem solve, to evaluate large amounts of data and information related to market conditions, to summarize strategy and scenarios in a power point or excel worksheets, to develop relationships, and to work collaboratively with stakeholders, both internally and externally.

Responsibilities

• Provide analytical support and conduct both qualitative and quantitative research;
• Design and build financial models to assist with business valuations, planning and scenario & sensitivities analysis to inform stakeholders of viable solutions and options;
• Establishing benchmarks and measuring projects against these benchmarks;
• In-depth financial due diligence;
• Preparation of reports, including due diligence reports and other internal documentation;
• Support the development of business cases;  
• Manage own time to deliver on and contribute to work priorities that support the delivery of various projects;
• Evaluate whether separate initiatives are aligned with centralised corporate strategy;
• Provide high quality, detailed objective analysis and advice within specified timeframes;
• Develop a knowledge of various workstreams and work flexibly across priorities as required to deliver key outcomes;
• Assist with development of financial forecasts and scenarios for various Viva Energy business units;
• Communicate effectively with key stakeholders to ensure outcomes are achieved through collaboration and are aligned with the business’ expected outcomes. Consult with management and suggest improvements based on analysis performed

Skills

• Excellent written, oral and verbal communication skills
• Strong data analysis skills and financial literacy
• Advanced Microsoft Excel skills, Power BI
• High degree of computer literacy including proficiency with Microsoft Office programmes
• Strong commercial acumen
• Highly organised
• Effective time management and prioritisation skills.