Primary Details Time Type: Full time Worker Type: Employee Location: Brisbane/hybrid role Type: Permanent/full time January 2024 start date The opportunity At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. If you have insurance CTP claims experience and a passion for leading others this is the role for you! Your new role Supervises the day-to-day activities of the assigned CTP claims unit and provides advice to team on claims management, policy guidelines and quality Initiate new ideas and concepts to support the development and delivery of the business plan for the business unit. Assist with the implementation and maintenance of claims management strategies and objectives Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations Continuous business process improvement including process and cost efficiencies/synergies Setting reserves and authorizing payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements Handling of complaints and investigations of suspicious/fraudulent insurance claims Provide technical expertise and mentoring to assist the team development About you 3-5+ years of people leadership experience in a claims environment CTP claims experience would be highly regarded Excellent interpersonal and communication skills A natural relationship builder with solid negotiation, conflict resolution and people management skills Capacity for self-reflection and ability to work well in a team About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Brisbane, QLD Type: Permanent, Full time The opportunity This is a rare and exciting opportunity for an experienced Senior Investigator to join our Claims Fraud Investigations team. You will be responsible for managing a portfolio of investigations into suspected non genuine or fraudulent claims (motor and property). This role will work closely with the National Investigations Manager and the Fraud Analysts to reduce QBE's fraud exposure across claims. Your new role A day in the role may look a bit like this: Analysing suspected fraudulent and non-genuine general insurance (GI) claims Manage a high volume of investigation referrals in accordance with ICA Code of Conduct Instruct and manage external investigative service providers to ensure effective cost and efficient services are provided Provide strategic investigative advice to claims Interpret data and detect instances of fraud and anomalies in a timely manner Implementing the appropriate action to combat fraud/high risk exposure Contribute to the refinement of processes and procedures to improve fraud analysis and procedures Ability to adapt to legislative and industry changes Excellent planning and time management skills with the ability to meet competing priorities About you To be successful in the Senior Claims Fraud Investigator Role you will have: Extensive claims management experience in the general insurance area Law enforcement or Insurance Investigation experience highly regarded. Strong analytical and attention to detail skills Strong time management and ability to manage high volumes About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 12/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Brisbane/hybrid role Type: Permanent - Full time The opportunity We are seeking a dedicated High Complexity Case Manager to join our Brisbane CTP Insurance team. In this role, you will play a crucial part in managing complex CTP insurance claims, working closely with injured parties, healthcare professionals, legal representatives, and other stakeholders to ensure the best possible outcomes for our clients. Your new role Build and maintain effective relationships with key internal and external stakeholders, using a collaborative approach to obtain information and to seek technical expertise from peers to manage claims effectively Manage the end-to-end claims management process, by identifying the need for clinical information to develop effective case management plans and strategies guided by legislative and compliance timeframes Respond to client requests in accordance with service standards Ensure accurate claims data is entered in accordance with the required quality assurance standards and reporting to ensure accurate payments and wages are processed, claims are reported on correctly, and service standards are met Prepare documents, files and records for legal matters including for trial and subrogation, and submit administrative reports as required Ensure current knowledge and adherence and compliance with the relevant legislation, regulations, standards and guidelines Support the implementation of the Claims strategy to enable delivery of overall business targets Participate in all relevant meetings to share and develop strategy, knowledge and best practice About you 1-2 years experience within a customer facing or administrative role in a fast-paced, high-volume environment Knowledge and/or experience in the Personal Injury or insurance industry is desirable Empathetic and resilient in nature with a keen interest in supporting stakeholders through challenging and sensitive situations Knowledge of the ClaimCentre system is desirable but not essential Stakeholder management skills and knowledge around problem resolution A keen willingness to learn with a proactive and positive attitude About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Location: Brisbane/hybrid role Type: Permanent/full time The opportunity As an Assistant Case Manager at QBE, you will be a vital part of our personal injury claims team, assisting Case Managers in the management and support of clients throughout the claims process. This role offers an opportunity to make a meaningful impact in the lives of those who require assistance and understanding during their recovery journey. Your new role Support the CTP claims team through coordination and completion of various administrative tasks Build and maintain strong relationships by ensuring an exceptional customer service experience for both internal and external stakeholders Respond to internal, customer or employer enquiries within required timeframes Accurate & efficient data entry including making payments and uploading/updating records Ensuring compliance with company and regulatory policies, procedures, and guidelines. About you Outstanding communication skills with a customer centric mindset and a genuine care for people A positive, can-do attitude with the ability to learn quickly and multitask in a fast-paced environment Previous experience in an administration/data entry/accounts role involving collaboration with various areas of a business Exceptional attention to detail with the ability to prioritise work accordingly The ability to work both independently and as part of a collaborative and supportive team Experience in an administration role within the insurance space is desirable but not essential About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Great opportunity to join a diverse team as an SME RM in Barangaroo dealing with Commercial Lending up to 3m and Home Loans up to 10m. You will need to have experience dealing with both commercial and residential lending and have Permanent Residency / Citizenship in Australia. Please only apply if you have experience already with a big 4 within Australia and are looking for a new challenge! Existing referral network in the SME space would be highly advantageous.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

About the company: Federal government department tasked to make energy consumers in Australia better off, now and in the future. Currently seeking a talented Senior Finance Officer to join their busy team for an 6-month temporary assignment. About the role: As Senior Finance Officer, you will deliver financial management and budgetary functions which includes providing high-level advice, support to internal and external stakeholders and reporting obligations. In addition, key duties include:Development of internal budgetsFinancial reporting and analysis for senior managementCosting analysis for internal and external stakeholdersDevelopment of annual and monthly estimates for internal and external budget requirementsProvide financial and business advice to divisional stakeholders and assist in organizational performance through effective budget management About you:Previous experience in financial and management accountingGovernment background is a must!Professional accounting qualifications (CPA qualified preferred) Background in accrual accounting, budgeting and administrative processes with emphasis on the preparation, liaison, and submission of internal and external budgetsCompetency in the use of accounting systems such as TechnologyOne, including a high level of MS Excel and Power BI skillsHigh level of communication and interpersonal skills Benefits:ASAP start (pending Federal Police Clearance)6-months temporary assignmentFull time hours - Monday to Friday 7.5 hours per dayBrisbane CBD location$60 -$65 per hour super *** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion

Click here to view more detail / apply for Senior Finance Officer - Government

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.

Opportunity for any Fund Accountants in Property to advance their career in the field Your new company Based in Sydney's CBD, our client is renowned for being one of the leaders in the property field. They have seen plenty of growth within the team over the past few months, and they are looking at expanding further to add a Fund Finance Manager to the team. Your new role Your role will report to the Associate Director in the AU Accounting Team. You will be responsible for service delivery to an agreed portfolio of clients in line with agreed client-specific service level agreements. Your key responsibilities will include:

Key client contact and ensuring delivery of all reporting for the allocated client portfolio.
Prepare reporting and financial statements based on client requirements.
Prepare consolidation accounts as needed.
To provide bespoke financial analysis reporting as per client requirements, e.g. cashflow reporting.
Perform review of property managers' financial statements
Preparation of BAS and Income Tax returns.
Supporting the team with financial analysis.
Preparation of annual standalone and consolidated financial statements in accordance with AIFRS/IFRS
Dividend / distribution calculations, coordination with client appointed tax advisor on approved distribution and management of cashflow process.
Responsible for compliance with current procedures to ensure SLAs and KPIs are met within an agreed timeframe.
Support the business on onboarding of new clients/new portfolio from accounting perspective
Highlighting potential process improvements and working with the Associate Director of the team to implement
Requirement to attend client meetings and internal meetings.
Responsible for coaching, developing and generally managing junior team members.

What you'll need to succeed

A professional accounting qualification (e.g. CA or CPA) is essential.
Excellent communication skills - both written and verbal.
Focussed on delivering solutions within agreed timeframes.
Strong analytical and problem-solving skills.

What you'll get in return

Great training, learning and development structure within the company
Hybrid WFH structure-after your initial training period you are entitled to 2 days WFH
As the role is based in the CBD, the office is less than a 5-minute walk from the nearest station.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.