About the role

This role mainly involves preventative and corrective maintenance, on-site and off-site support, fault finding, project installation and commissioning tasks on client sites, which are predominantly based in the Hunter & QLD regions.

You will liaise with internal teams including engineering, customer support and the product team to share learning and influence product development.

This position will require travel by road and air to support clients throughout Australia approx 1 week of every month. Flexibility to travel is required as well as a valid drivers license.

You'll be;

• Providing and delivering technical support, training material and troubleshooting guides to Customers, Reseller’s/Service Partners and Installation contractors (on site and remote).
• Overseeing onsite work processes, checking in with Service Partners.
• Reviewing and distributing inspection reports, conducting site and VERIDAPT vehicle audits.
• Providing adhoc onsite and remote support and technical assistance during the installation and commissioning phase of a project.
• Site Acceptance Testing (SAT) (Mark up drawings post commissioning and Complete Factory Acceptance Testing (FAT) (at offsite locations as needed).
• Proposing and supporting the  implementation of Veridapt products and solutions to customers to drive improvement outcomes as needed
• Working collaboratively with the Customer Success/Helpdesk Team providing engineering/technical support to resolve site issues for Tier 2 issues.
• Providing feedback to internal stakeholders and product development based on user experience and customer requests/feedback.
• Conducting site audits and gather information (Scoping, materials, labour and other factors) required to assist the sales team in the preparation of quotes.
• Identifying and creating opportunities for potential sales opportunities with existing customers while assisting sales team with technical aspects during quote phase if needed.
• Ensuring safe systems of work practices are followed.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

UI/UX Engineer (12 month Fixed-term-contract)

Join our team as a UI/UX Engineer, and unlock your potential in a challenging, dynamic, and fast-paced environment. 

As a UI/UX Engineer, you will be part of a Tech Squad to execute on an exciting travel product. You will get an opportunity to work on cutting edge technology and play a pivotal role in driving advancement in the bank's leading engineering practices. You will build and coach others to develop and automate the testing of robust, adaptable code that is always production ready.  

Enjoy a competitive salary, wellbeing perks, and endless opportunities for professional development and internal mobility. Don't miss out on this chance to showcase your skills!

 About us

Visa Managed Services (VMS) is the delivery arm of Visa Consulting and Analytics (VCA) team. We draw on our expertise in strategy, consulting, data analytics, and industry experience to develop fact-based recommendations and delivery plans to improve client performance. The VMS team is specialised in building teams that work within our client’s businesses to drive results.

About your role

Embedded within the client’s business, you’ll enjoy working in a collaborative Tech Squad, delivering against a clear roadmap that will deliver results for the client.

• You are a UX leader curious about emerging technology
• Our team is committed to providing the best digital experience for our customers
• Through collaboration we can deliver the best customer experience across our digital platforms
• Cohesively work with the broader design, research and delivery team to produce designs that champion the best digital experience for our customers while achieving business goals.
• Under the leadership of your Experience Design lead you will own 1-2 major projects – from scoping and costing through to design execution.
• Produce flows, wireframes and interactive prototypes along with detailed supporting documentation
• Regularly review data and insights to create designs that put the customer first while meeting business objectives
• Effectively manage stakeholder’s expectations through regular and relevant interaction. Your stakeholder community includes Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
• Make trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issues.
• Advocate the value of UX in the broader organisation

What you will need to be successful:

• Proven experience designing conceptually for complex, transactional consumer interfaces across multiple devices
• An ability to solve complex design problems while visualising solutions in appropriate ways
• Proven experience managing UX project delivery in an agile framework within agreed time frames
• Experience managing, coaching and mentoring other designers to achieve desired outcomes while recognising the difference between “good” and “great” work.
• Influential communication and stakeholder management skills with demonstrated success presenting design in a clear, confident and persuasive manner
• Experience using customer research, behavioural or digital analytics to drive design and optimisation
• Skills in information architecture, task flow and/or decision tree mapping
• To support the application a strong portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered would be of value.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Competitive salary and other perks including AUD1,000 well-being allowance and AUD4,000 study grant
• Professional development opportunities to grow your skills and career
• Opportunities to move internally to switch up your career

Become a valuable member of our team and contribute to our thriving organisation. Apply now and show us what you’ve got!

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What will a day in this role look like: 

• As part of this role, you will be given the opportunity to lead and deliver a variety of interesting projects, offering you the chance to combine your technical skills, project management skills and client relationship management experience with a project delivery focus.
• Working with a broad range of clients, you will be involved in key stakeholder engagement processes, contributing to the growth of our business. 
• As an experienced practitioner with significant experience working in an engineering design consultancy, you will be leader on multi-disciplinary projects. 
• As an experienced engineer, you will be a passionate mentor, supporting the development of our more junior team members.

Due to significant contract awards within our ANZ Water business, we are expanding our team and are currently searching for a proven Water Resources Engineer to join our Adelaide office.

We are known as industry leaders in the delivery of water resources projects, particularly in the areas of flood risk assessment, coastal engineering, hydrological and hydraulic modelling, drainage design, mine water management, and disaster management. In this role, you will support a variety of projects across a range of market sectors, with a focus on transport (road, rail and air) and defence markets located across South Australia and beyond.

By joining our team, you will have access to mentoring and guidance from our industry leading experts. You will also have the opportunity to work and collaborate with interstate and international offices.

What will a day in this role look like:

• Manage and deliver local projects from strategy to detailed drainage design and delivery. 
• Communicate with internal/external stakeholders and assist in project delivery across various sectors. 
• Mentor and guide junior engineers, designers, and drafters; collaborate across engineering disciplines. 
• Apply drainage engineering expertise to contribute to project design and delivery in diverse markets. 
• Lead client-facing projects, ensuring quality, timeliness, and budget adherence. 
• Develop project leadership and design management skills while influencing office culture. 

Development is the largest discipline at Endava. Our developers design, build, and release software products in multiple programming languages, frameworks, and libraries. Always collaborating with cross-functional project teams, our developers are adaptable problem-solvers with a client-oriented mindset.  

Responsibilities

• Elaborates software/system design and assists development teams in carrying out the implementation of complex technical solutions.
• Collaborates with architects, BAs, and other project stakeholders in assessing the feasibility of the requirements and actively participates in defining the technical solutions.
• Recommends and promotes IT industry standards, tools, and practices (DevOps, etc.) to achieve well-engineered software products.
• Proposes improvements and escalates risks/issues related to development activities.
• Participates in the review of the work done by development team members.
• Learns, applies, and promotes new technologies, practices, and tools as appropriate to the project.
• Participates in internal and external tech communities, events, etc.
• Shares experience and knowledge gained from projects.

Your day could include any of the following:

• Develop and implement innovative process engineering strategies and solutions for water and wastewater treatment projects.
• Oversee the design, simulation and optimisation of treatment processes
• Provide guidance on technical challenges and solutions, including advanced process technologies and sustainability practices.
• Build and maintain strong relationships with clients by understanding their challenges and delivering tailored solutions.
• Mentor and develop junior engineers and technical staff, fostering a culture of innovation and continuous learning.
• Ensure designs and solutions meet safety, environmental, and regulatory standards.