• You are a Chief SRE who’s passionate about improving the reliability and operability of mission-critical services

• We are solving the biggest puzzles in the Australian financial services industry  

• Together we’ll build tomorrow's bank, using world-leading engineering, technology & innovation  

Do work that matters

We’re accelerating our digital strategy with an ambition to provide customers with one of the best digital experiences of any company globally. Site Reliability Engineering (SRE) is key to us achieving this goal. As part of the team, You’ll ensure that our systems maintain the highest standards of reliability for our customers, which enables seamless execution of our award-winning banking apps.

See yourself in our team

Be part of a team excelling in DevOps automation, where we’re continuously modernising both our infrastructure and software stacks using cutting-edge tools and technologies.

You’ll thrive in a continuous iterative learning environment that’s constantly uplifting our customer’s experiences.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

As a Chief Engineer in our SRE team, you’ll be a technical leader driving through leadership, designing and implementing largve scale solutions, as well as influencing and engaging the Organisation’s senior stakeholders on modern best practices for improving reliability through the DevOps lifecycle.

• As a matured Big Thinker, you’ll work closely with senior leaders on the strategic development of the SRE practice.

• Creating, developing, installing and implementing tools required to support the operational management (including security) of software applications and systems

• Testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications including technical security controls perform to specification

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• Partner with product and engineering stakeholders at all the different levels to influence and educate our awesome builder and operational teams on SRE philosophy, principles, practices, and benefits from Engineer to EGM Levels

• Be an ambassador for modern engineering and reliability practices, sharing information and supporting others in their learning, and building strong and energetic team cultures.

• Take great delight in designing, building, and delivering infrastructure, code, or services to improve the availability, scalability, latency, and efficiency of our internal or customer-facing services

• You’ll enjoy every opportunity to perform deep dives into both systemic and latent reliability issues; partnering with software and systems engineers across the organization to produce and roll out fixes.

• Provide leadership to mentor other SREs, sharing your best practices and hard-earned learnings for tackling issues across the entire stack; hardware, software, application, and network

We are interested in hearing from people who have extensive experience in:

• A Chief-Level Software Engineering role, partnering with senior stakeholders and leading a culture of data-driven reliability, monitoring and automation aligned to SRE principles

• Designing, developing, testing and supporting applications and systems

• Managing and scaling distributed systems in a public, private or hybrid cloud environment

• Creating and developing tools required to support the operational management (including security) of software applications and systems

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• High-volume or critical production service environment.

• Designing, developing and releasing code in one or more languages like Go, Python, .Net, or Java. · Previous SRE or DevOps experience

Tech skills    

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;   

• 10+ years in software engineering, expert in at least one Programming language (e.g., Golang, Python)

• Strong experience with modern software development practices using tools such as git for source control, and CI/CD tools such as TeamCity, Jenkins, Octopus Deploy or similar; Strong public cloud experience in AWS , GCP or Azure

• Experience leading teams of engineers driving outcomes using observability tools such as Prometheus, Grafana, AWS CloudWatch, Splunk, AppDynamics,

• Extensive and in-depth knowledge of Linux internals, networking, containers, and troubleshooting

• Experience in applying SRE Practices in large organisations and excellent Communication and Problem-Solving skills

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

If this sounds like the role for you then we would love to hear from you. Apply today!

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation

What you get to do in this role:   

• Manage and resolve challenging issues for ServiceNow partners and customers.
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
• Gain an understanding of the ServiceNow platform and all core functionality.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
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• Are you passionate about shaping the future of e-mobility in Australia and driving the energy transition?
• Opportunity to be a part of a collaborative team of innovative technology and energy resource experts in a fast-paced, multifaceted role.
• Based in Sydney or Brisbane, with hybrid work arrangements available

What You'll Do

We currently have an exciting full-time permanent opportunity for an experienced Energy Solutions Engineer to join the NRMA’s Energy Team.

Reporting to the Head of Engineering, this role will work closely with all functions in the NRMA Energy business providing engineering expertise associated with land acquisition, infrastructure procurement, site design, delivery, and commissioning in order to deliver the NRMA’s national EV charging network and distributed energy ambitions.

This role based from Sydney or Brisbane with hybrid work options available.  You will need to be willing to travel to regions and perform remote site based work, as and when required, in the role.

Specifically, you will be required to:

• Provide desktop evaluations of candidate locations, and support field inspection activities, in coordination with the Acquisition team
• Produce initial site plans based on site inspection reports and internal stakeholder feedback
• Prepare and submit DNSP enquiries and applications, as well as manage Retailer interactions as necessary, for proposed NRMA Energy installations
• Review design drawings, providing commentary and instruction to enable the best outcomes for proposed NRMA Energy installations
• Provide input and support on proof-of-concept activities and new designs
• Liaise with local contractors and agree on technical requirements needed for electrical power distribution equipment and EV charging stations
• Assist with the management of compliance of network and electrical system designs, and operational activities in accordance with legislation, codes of practice and accredited standards
• Assist with the undertaking of asset condition and compliance audits and the effective management, calculation, examination, assessment & analysis of information
• Prepare concept designs to be used in Request for Quotation activities with suppliers
• Enhancing the NRMA’s Energy capabilities and working with our partners to deliver and commission Energy assets.
• Be actively involved in the proposal of innovative solutions for the electrification of the mobility sector (e.g. megawatt charging, wireless charging, flexibility in electrical demand, V2L, V2G etc).
• Provide operational and technical input for routine and non-routine operations and maintenance activities.
• Assist in the review, update, and creation of NRMA Energy technical standards, procedures, and operating guidelines
• Engineering document control including document management and internal/external transmittals
• Maintain and develop new datasheets and documents to standardise and sustain engineering requirements
• Review detailed schematics from suppliers and address any required changes
• Attend Factory Acceptance Test activities in supplier premises
• Gather information of site faults and perform root-cause analysis.

What You'll Bring

• Bachelor degree in Engineering (Electrical, Mechatronic)
• 3- 5 years' Engineering experience in the design and management of:
  • Battery Storage,
  • Photovoltaics, Solar Energy,
  • Microgrids,
  • EV Charging, and
  • Connection approvals with DNSP
• Experience with EV charging stations would be advantageous but is not essential
• Excellent communication and interpersonal skills, with the ability to build and maintain compelling relationships
• Proven ability to interact with multiple functions within an organisation to deliver goals, particularly across project delivery, operations and procurement
• Project management qualifications with the ability to work on multiple concurrent projects would be advantageous
• Proven track record of performing in high-intensity environments, operating within tight financial resources and meeting challenging deadlines
• Positive personality, with a “can do” attitude, energetic leadership style and strong resilience
• A good balance of structured & holistic thinking with fast moving and pragmatic execution
• Passionate about continuous improvement, process efficiency and collaboration
• Develop a structured process to increase efficiency in delivery of the above objectives
• Knowledge of current Australian regulations and standards

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

​​​​​​​Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.