We're a small, high-performing, diverse, tight-knit team with a mission to radically improve mainstream science education at schools. By creating the best science lessons in the world, coupled with intuitive tools that allow teachers to take advantage of the latest pedagogies, we’ve already helped millions of students in Australia get excited about science.

Young people all over the world deserve a world-class science education. Stile is on a mission to ensure that students are able to critically evaluate what they see in their social media feeds, and feel confident using science and technology to solve the big issues of tomorrow. Every week over 250,000 students and their teachers use Stile’s web platform to explore and analyse the science behind the big issues facing us globally, a number we expect will more than double in the next couple of years as we expand internationally.

Stile is used in 1 in 3 Australian secondary schools, with around 45% of year 7-10 students subscribed. That’s quite some reach, and it’s a responsibility we take extremely seriously. When you join our small team, you have a unique opportunity to have a massive impact on the future of science education.

Solve Important Problems

We need your help! We’re looking for exceptional engineers who want to solve interesting problems alongside brilliant people.

The Platform Team is responsible for reliability, security, delivery costs and performance, as well as for the sophisticated suite of CI development tooling that empowers all Stile engineers to rapidly test and safely deploy new features many times each day. Stile's infrastructure is all managed through Terraform, run in Docker containers, deployed automatically through CD pipelines, and auto-scaled minute-by-minute to match our traffic patterns - running Stile is a hands-free experience.

As a Platform Team member you will first and foremost be a great software engineer. You'll be charged with architecting and delivering robust software to automate and scale solutions for many different problems across the team's various responsibilities.

As the team's new Cost Efficiency Lead, your focus will be on optimising delivery costs, in particular AWS expenses. You will be expected to innovate and execute on a cost-savings roadmap, build investigation and monitoring tools to track down anomalies, dive into our hourly billing data to hunt for patterns, and provide consultation to other engineers on how to optimise their designs. Your work will touch many areas of the application and infrastructure, giving you an excellent grounding in the overall tech stack used at Stile.

Overall, you will be responsible to one key metric - bringing the bill within budget and keeping it there. You will be supported in achieving that goal, but ultimately have a great deal of autonomy in how you get there provided the number is heading in the right direction.

If you're an AWS expert who likes clearly defined responsibilities and autonomy, then this is the job for you!

Oncall

All platform team members participate in a 24-7 oncall roster. Shifts are two weeks long, and typically occur about twice per quarter (once as primary, and once as backup). Incidents outside of business hours are rare, and team members on-call outside of hours receive an extra week of annual leave per year as compensation for being available. Additionally, team members are expected to take time-in-lieu within the week if significant work is needed outside of business hours.

Do your best work

We make sure that our engineers time isn't wasted. We provide:

• A highly-motivated and talented team with experienced engineers, and passionate new starters.
• A genuine commitment to the professional development of each engineer through training, coaching, mentorship opportunities, regular feedback and increasing responsibility.
• Quality over quantity: we're pragmatists, but we already have an established business that's here for the long term, so maintenance matters more than up-front build time. We'd rather build it right than live with something broken.
• A near-continuous release cadence, involvement of engineers in the design process, and a willingness to take calculated risks.
• A large base of real customers, which is growing rapidly as we expand overseas. When you ship a feature 100,000 students will see it within the next day.
• Enormous respect for our employees’ work-life balance reflected in our parental leave policy, individual flexibility and sustainable project pace.
• A mission that drives our company, and a strong sense of ethics in everything we do.
• A modern tech stack. AWS. Terraform. Rust for tooling. CI on Buildkite. An API written in Ruby and Sorbet (not Rails), with a frontend in React and Typescript, glued together with Protobuf interfaces.
• Great documentation.
• A culture of asking ‘how should this work?’ rather than ‘what's easiest?’.
• Extremely thorough test coverage, extensive use of live configuration and feature switching, and a rigorous CI and merge queue process that delivers provably working code rapidly.
• High standards: we love solutions that Just Work, and are prepared to spend the effort to build them. However, we live by the Agile principle of valuing working software over comprehensive documentation.
• Our comprehensive suite of observability tools let's you see how your changes are performing, and gives you the detail you need to spot trends, anomalies, and patterns easily.
• You’ll be given the resources and guidance you need to grow your career. We’ll provide you with transparency around expectations, promotion and pay, and opportunities to lead. You’ll attend conferences, and internal and external professional development events. Your manager will be an experienced engineer, dedicated to helping you succeed.
• Stile is owned and led by engineers. Our CEO, CTO, and founder/majority-owner/chair — Alan Finkel — are all engineers, and understand what it takes to build something great. Great engineering gets noticed, and rewarded

About You

• You're a critical thinker who sees the system as a whole, and finds ways to cut to the core of the issue.
• You think about systems, not just details - you consider how data flows, how to handle API errors, and how to make the next iteration easier to develop than the previous. Furthermore, you consider the ways that other developers might interact with your code and anticipate gotchas. After shipping a product, you think about how to monitor its performance and improve it further based on feedback.
• You know that sometimes "more tech" isn't the answer. You love thinking about people, processes, and systems for continuous improvement, and use a balance of technology and people skills to have a huge impact.
• You naturally put yourself in others shoes and solve problems with their perspective at the top of your mind.
• You seek to understand your teammates rather than win today's argument. You win hearts and minds with carefully considered opinions, and know that success comes from having a whole team working together well. You raise up your peers' voices and enjoy nothing more than seeing your teammates succeed.
• You have a strong desire to improve things around you rather than just getting the job done. That said, you know that value exists only once it's shipped and are pragmatic about delivering results.
• There will never be enough time to do everything. You think about the value of competing projects and priorities, and enjoy finding the balance between things that are urgent today, and things that will set us up for success in the longer term.
• You're confident working independently with the tools you know, but appreciate opportunities to learn, know when to reach out for help, and love to help others.
• It doesn't matter if you're missing experience with our tech stack as long as you can show a track record of picking things up quickly.

Life at Stile

We’re here to build something real and enduring. A company that in years to come we look back on and are proud of what we achieved, and how we achieved it. So, what’s it like working with us?

• Colleagues worth working with.   
  You’ll join an amazing 70-strong team of teachers, scientists, artists, and engineers.  We hold ourselves, and each other, to a high standard, and love what we do.
• Work on something that really matters.  
  In partnership with teachers, we’re coaching students to become problem solvers and critical thinkers. We believe that with a strong command of science, tomorrow’s citizens and leaders are set up to sort the misinformation from the facts.
• Support always.  
  Stile is its people, and it’s important we are creating an environment where you’re supported, happy and able to do your best work. We have strong management and feedback frameworks, and a great benefits program check it out here Stile benefits
• A fantastic office environment.  
  When we can, we spend time in the office. It has a huge central kitchen, lots of places to put your feet up to work and even end of trip facilities if you ride in. 
• Flexibility.  
  We expect that you work hard, but you’ll have flexible hours and you’re the master of your own schedule. 
• Your own professional development.  
  We’re lifelong learners here at Stile. Alongside teaching you everything you need to know to succeed in this role, we provide a generous PD allowance.

Hours and location

Our head office is located in the ‘paris end’ of Melbourne CBD.  Overall we’re an “in-person” culture (we enjoy working together face to face), but we’re also flexible with a mix of working from home and the office, once you settle in.

Sound interesting?

Great!  We want to know more about you, so click apply, and provide the following to show you’re great at following the details.   

• A cover letter addressed to Daniel Rodgers-Pryor (no more than a page) explaining why you would smash an engineering role at Stile out of the park. Include a paragraph on which Behaviours of an Effective Stile-ist most resonate with you or which you disagree with and why.
• Your resume

Got questions about our hiring process? You can find the answers here. We can't wait to hear from you!

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

Benefits:

• Fantastic hourly rate - $31.64/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 2 mins
2. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
3. Get hired fast and start immediately!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Benefits:

• Fantastic hourly rate - $31.64/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.

About the opportunity

Join our Education Vertical as Director of Training and Implementationto make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

The Implementation and Training teams drive our company’s growth by nurturing new and migrating customers at the outset of their Xplor Education journey, laying the foundation for upsell/ cross-sell of additional products and long-term satisfaction and retention.  

Reporting into Chief Operation Officer of Education & Personal Services, you will help us lead the team responsible for onboarding, offboarding, training, and adoption of the Education products. You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer’s expectations of quality and timeliness. Some of the other responsibilities include:

• Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions
• Manages and leads the training team to ensure that revenue targets are met, and training is a larger part of the commercial motion
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease
• Ensures that billing is in alignment with onboarding and offboarding. Needs to be able to interpret contracts for accuracy
• Coordinate with team to review external customer’s product demands, develop project plans and ensures that implementations are completed on time and meet client expectations
• Collaborate with Commerical team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively and efficiently respond to customers and retain information needed for internal use
• Work with senior management to provide activity reports and metrics around project and department performance.
• Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours to connect with US and UK colleagues

Location: For this position, preference will be given to Melbourne based candidates who can be on-site occasionally as that's where the majority of the team is based. Otherwise you can work 100% remotely from anywhere is Australia or New Zealand.

Immediate start!

Creative Activation is on the lookout for superstar retail merchandisers to join our dedicated team for our client, Coles, as part of the CRT team.

Merchandising experience preferred however, the right attitude is essential! You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing.

If you are an independent and driven individual with the ability to prioritise tasks and manage time effectively, we want to hear from you!

Get hired today by following our simple hiring process:

1. Easily apply: Only takes 5 mins
2. AI Chat Interview: Think of this as your first interview which you would do over the phone . It’s fast and fits right into your busy life.
3. Video: Record a quick video to show your vibe and stand out. It’s easy, fast, and helps us get to know you better.
4. Get hired fast and start immediately!

Benefits:

• Competitive hourly rate $31.68/hour + superannuation
• Family friendly flexible hours
• Monday to Friday – no weekends!
• Work close to home
• Great team culture and opportunities for career progression
• Ongoing training and development
• Employee Recognition Program

To be successful in this role, you’ll need to:

• Be self-motivated, adaptable, and resourceful
• Have excellent communication and organisational skills
• Be able to lift up to 15kg
• Have flexible availability on weekdays
• Available to work Fridays

This role is available to start ASAP!

Due to the high volume of applications, only shortlisted candidates will be contacted. 

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

We require highly experienced Victorian Curriculum teachers to audit existing Education Perfect content in alignment with the new v 2.0 curriculum.

This position will require the successful candidate to carefully examine each EP lesson and align it to the appropriate content descriptor from the new curriculum. The candidate will also rearrange the existing content into a new folder structure that matches the new curriculum, assess the percentage coverage for the content descriptor, recommend any adaptations to existing lessons, and identify any new lessons that may need to be built due to changes to the curriculum. This role does not include the creation of any content.

This work will all be conducted remotely using the suite of Google Applications (Docs and Sheets) and time management software to track completion.

The work is expected to take approximately 20 hours to complete (in total) and must be delivered within 4 weeks of the agreed start date. The successful applicant will be required for a further 2 weeks to apply feedback and address any questions. We are offering $1500 AUD for successful completion of the project.

Requirements of this position include:

• Minimum 5 years of experience teaching Science subject across Years 7-10
• You are experienced in analysing curriculum documents and content resources
• Experience using Education Perfect in the classroom
• Proficiency in Google Docs and Sheets
• Ability to work independently and to a strict timeline

If you’d like to apply for this opportunity, please apply online with your CV and a brief cover letter outlining your suitability.

Immediate start!

Creative Activation is on the lookout for superstar retail merchandisers to join our dedicated team for our client, Coles, as part of the CRT team.

Merchandising experience preferred however, the right attitude is essential! You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing.

If you are an independent and driven individual with the ability to prioritise tasks and manage time effectively, we want to hear from you!

Benefits:

• Competitive hourly rate $31.68/hour + superannuation
• Family friendly flexible hours
• Monday to Friday – no weekends!
• Work close to home
• Great team culture and opportunities for career progression
• Ongoing training and development
• Employee Recognition Program

To be successful in this role, you’ll need to:

• Be self-motivated, adaptable, and resourceful
• Have excellent communication and organisational skills
• Be able to lift up to 15kg
• Have flexible availability on weekdays
• Available to work Fridays

This role is available to start ASAP!

Due to the high volume of applications, only shortlisted candidates will be contacted. 

Are you confident, reliable and have a passion for coffee?

Join our casual Brand Ambassador Team and represent an Internationally recognised Coffee Brand.

You will be located within Australia’s biggest retailers and utilising the training provided, you will use your coffee expertise to demonstrate Coffee Machines generating raving fans and converting customer engagements into sales.

As a Brand Ambassador you will:

• Provide personalised coffee machine recommendations to customers whilst tantilising their senses through a coffee tasting.
• Drive store staff brand engagement.
• Educate and drive compliance to promotional campaigns.

The Role

• Casual Role, approx. 10 - 12 hours per week
• KPI bonus incentives
• Friday, Saturday + Sunday shifts
• Comprehensive sales and coffee training
• Casual hours and flexibility
• Exposure to Australia’s biggest retailers
• Opportunities for career progression
• Coverage of stores within Osborne Park 

About you

• You’re confident, energetic and passionate.
• You’re a social butterfly who can talk to anyone.
• You’re fast learner with strong critical thinking skills.
• You work well under pressure, particularly in a busy store environment.
• You’re reliable, driven and can work independently.
• You’re available for weekend shifts.
• You have a reliable mode of transport.

APPLY NOW!

Be a part of our company’s startup-to-scaleup journey when you join as a Higher Education Applicant Support Officer.

This role serves two key functions:

You’ll support higher education applicants with the information, live help, and special arrangements they need to complete the Casper admissions test. You’ll also help optimize our support operations to handle a higher number of applicants and support requests efficiently and effectively. 

The annual pay is between 60K and 70K (plus super), and you have access to performance—and promotion-based salary increases.

You will be an individual contributor with Gregory Wong (Manager, Operations - Support who is based in Toronto, Canada) as your leader. The Support Team you’ll be part of also has members in Vancouver, Calgary, Montreal, and Melbourne.

You can work remotely from anywhere in Australia.

What we’re building at Acuity Insights

Imagine a world powered by everyone’s full potential, where people are empowered and enabled to grow and thrive. 

At Acuity Insights, this is the future we envision and strive to build. 

With our product, Casper, we are working to ensure everyone has fair access to higher education made possible by holistic admission processes that recognize applicants' full potential, shaped by lived experiences, cultural influences, values, traits, and soft skills.

With our products, One45 & Analytics, we deliver technology that enables education programs to streamline and optimize complex operations needed to successfully train and graduate the world’s future doctors, nurses, and other healthcare professionals.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health and medical education, but we are expanding into engineering education, business schools, and other professional disciplines. We also continue to evolve and innovate around our market-leading solutions to enable more holistic success for students and education programs. 

Opportunity & Impact

As an Applicant Support Officer on the Casper Operations team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Officer, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams. 

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members. 

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an operational and administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Are digitally savvy and a quick learner of new software with some experience operating in a remote work environment where you’ve relied on online technologies for collaboration with team members or communication with customers. 
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused and have a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu. 

To thrive at Acuity Insights, you are

• Caring toward people. You take time to listen and understand, and encourage and support. You don’t hesitate to provide constructive feedback and enjoy sharing your knowledge and advice to help others learn and grow.
• Curious by nature and open to possibilities and different viewpoints. You like exploring, experimenting, asking questions, listening, and learning from other people’s perspectives. 
• Driven to problem-solve independently and with team members and other partners, continuously seeking to grow your knowledge and improve your skills and practices. 
• Resilient and adaptable, you welcome and embrace the change necessary to scale a company successfully. 
• Self-aware, with a clear understanding of your strengths and areas for growth, enabling continuous personal and professional development.
• Motivated by purposeful work that aligns with your values and interests and has a meaningful impact.

Selection Process

We review every application. We consider your professional experiences, how you applied your hard skills and made an impact in previous roles, and the values and soft skills you communicate in your application.

To ensure a fair process, you will receive equal consideration whether you apply, get introduced as a referral, or directly contact the manager or recruiter for this role.

Applicants who do not live in Australia with a work permit will automatically be screened out.

Interview Process

We have designed our interview process to be a two-way discovery and create space for meaningful conversations.

We want to get to know you personally and professionally, understand your career journey and experiences, relevant skills,  professional interests, and priorities and assess for alignment with what we can offer you and our business needs. 

We also want you to have the information you need to make an informed decision about this opportunity.  That’s why we encourage you to stay curious and ask questions every step of the way. 

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our market-leading solutions focus on increasing access and opportunities for individuals to pursue higher education and ensuring the holistic success of both students and education programs.

Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

We are dedicated to building a workplace where everyone feels respected, valued, and well-supported. Our systems and policies generate a sense of belonging, strive for social justice, promote equity, embrace diversity, and champion inclusion, where every individual can grow and thrive.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to this role. 

Thanks for considering Acuity Insights as your next employer!

Immediate start!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

Clemenger Group Limited Retail Services is looking for motivated, adaptable, and confident merchandisers to join our National Field Team. We have merchandising opportunities available to start ASAP near you!

We are looking for someone with the ability to work and excel within a fast-paced retail environment. This is an exciting opportunity to work with a range of brands and products including beauty, gift cards, household cleaning, grocery, personal care and more, in major retailers like Coles, Priceline and Big W!

About the Role:

You will be responsible for completing various merchandising tasks such as planograms/relays, point of sale set-up, pricing, and ticketing in a variety of retail stores.

Benefits:

• Fantastic hourly rate - $30.54/hour + Super + KMs
• Family friendly flexible hours – no need to come to the office!
• Receive your roster 10 days in advance!
• Monday to Friday – no weekends!
• Work close to home
• Immediate start
• Great team culture and opportunities for career progression
• Ongoing development and training provided
• Employee Recognition Program

To be successful in this role, you’ll need:

• Fantastic communication skills to build relationships with store staff
• Attention to detail to execute tasks accurately
• Solution Orientated
• The ability to lift up to 15kg
• Valid Driver’s License and reliable vehicle
• Ability to receive Point of Sale items to home address
• Confidence in using smart devices and apps

Previous merchandising experience is preferred, but we would consider similar experience from different sectors. If you are willing to learn and have a great attitude, then you might just be what we’re looking for.

APPLY NOW for the opportunity to work with us as this position won’t last long! You will be contacted within 24 hours of your application.

About Us

CGL – Retail Services is the retail marketing division of the Clemenger Group. With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing.

Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards.