Hi. We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. Founded 20 years ago and headquartered in Sydney, OFX has grown to become a truly global company. We’re now trusted by customers all around the world and have grown to over 350 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: ‘OFX’).

Purpose of your role

As a Consumer Client Manager you will complete the activation of private client profile registrations, remaining compliant with regulatory guidelines at all times and follow up with clients diligently to work towards both individual and group conversion targets. This includes providing a high level of customer assistance to help facilitate international payments, including pricing and the execution of foreign exchange transactions.

An outstanding Consumer Client Manager understands their client needs, articulates the OFX value proposition and uses relevant financial market insight to add value to their customers. You will be working in a fast-paced environment amongst a motivated team, ensuring consistent seamless transactions are delivered.

What you do

• Deliver unparalleled customer service at all times, using your excellent interpersonal skills to build rapport with prospective and existing customers.
• Promote customer conversions by selling the benefits of OFX service compared to that of its competitors.
• Accurately price and book foreign exchange transactions, utilising skills of negotiation where necessary.
• Make relevant foreign exchange product recommendations to customers by recognising their needs.
• Be responsible for converting online registrations into new dealing clients within specific timeframes to deliver revenue opportunities – following up by phone or email as required to.
• Manage call and email volumes whilst delivering outcomes within restrictive timeframes.
• Accurately and comprehensively record all information obtained on phone calls.

• 4 month Fixed Term (anticipated Jul-Sept inc)
• Not a 'care taker role' - fully utilise your skills
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Work as a partner with the Workplace Super and Advice teams in your capacity as first line of defence to assist the business in identifying risks and establishing controls to manage risks within the business appetite. Be an Advice compliance subject matter expert to establish and maintain processes and procedures to support the team to do what they do best.

Support the management of the Operational Risk requirements for the Advice teams including:

• identifying and assessing risks.
• establishing controls to mitigate the risks.
• assessing control design and operating effectiveness
• reviewing and collating data for key risk indicators
• providing reporting and presentations to the business to ensure clear visibility of the risks.
• providing risk support
• ensuring incidents are managed end to end including investigation and remediation

Support the management of the Compliance requirements for the Advice teams including:

• establishing and maintaining policies and procedures.
• running training as required.
• monitoring and imbedding relevant legislation.  
• ensuring content is always compliant and technically current and up to date including advice documents, fact sheets and digital tools.
• ensuring robust testing is carried out for digital tools to ensure they are delivering accurate outcomes.
• ensuring process and procedures are being read, understood, and followed.
• conducting quality assurance.
• ensuring Rest Advice and Member Connections comply with laws and regulations.
• Ensuring the relationship with our Licensee is well managed.
• the Rest Advice complaints handling process.
• completing regular compliance reporting and reconciliation.
• providing compliance support.
• Any other tasks required in order to deliver on the Quality outcomes of the team including maintaining good record keeping of activities.

The Finance team at Lendi Group comprises Financial Reporting, Financial Operations and Business Partnering professionals with a common mission to build the leading modern finance team. We go beyond spreadsheets and PowerPoint by leveraging best-in-class technology to deliver fact-based insights and decision support to influence business strategy.

What you will do:

• Lead by example as a key member of the Business Partnering team
• Be the subject matter expert and go-to contact across functional areas
• Responsible for monthly results including analytical commentary
• Develop modelling capability within Anaplan and support further business adoption
• Coordination and delivery of the annual Budget, periodic forecasts, and input into Board reporting
• Monitor business and cost trends, and provide insightful financial and commercial insights to enable strategic and operational decisions
• Identify opportunities focused on process improvement, leveraging technology to improve reporting.
• Partner with the financial reporting and operations team and contribute to overall financial control
• Role model best practices in risk culture in all our processes
   

What you get to do in this role:   

• Be the “voice of the program” for internal and external users
• Build trusted relationships with the local Sydney and APAC teams and partners.
• Support in driving adoption and socialization of the ServiceNow Partner Program, strategy and four modules
• Support internal and external Partner Program awareness and understanding
• Build internal awareness and understanding with partner management, field teams, technical teams, partner operations and enablement teams to ensure program adoption and understanding
• Build external awareness and understanding with existing and new partners to ensure program adoption and understanding of partner journey and steps to build a partnership
• Help track and enhance KPIs and success metrics of partner programs and report program and partner success
• · Drive program adoption, partner success with internal and external users
• · Collecting internal and external teams for needed program enhancements and capabilities and feed into the Program Module Owners
• · Creating/updating program presentations and messaging for internal and external consumption

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

About this opportunity

We specialise in the manufacture and supply of rigid plastic and metal packaging servicing for the consumer and industrial sectors.

As Quality Manager you will be accountable for the effectiveness and efficiency of the Quality & Food Safety Management System across the Villawood site. This is a pivotal role within the business and experience in developing technical documents, writing reports, presenting quality compliance status information, data analysis, metrics and general overviews to the leadership team and customers is essential. The Quality Manager is responsible for monitoring and driving compliance to meet certification and PACT Group requirements. Working under the direction of the Site Manager this role addresses quality concerns and facilitates and drives solutions that lead to customer satisfaction and significantly reduced plant costs. In this visible role, you will lead a team of 6 Quality Assurance personnel across a 24/5 operation and report to the Site Manager.

Your key responsibilities will be to:

• Comply with Workplace Health and Safety policies and procedures
• Engage in Safety walks, safety audits and WH&S campaigns
• Report workplace hazards
• Ensure that the Quality Management System conforms to Customer, PACT, ISO 9001 and other certification, regulatory and legal requirements
• Drive quality projects across the site- Manufacturing and laboratory
• Manage and develop QA/QC activities including coordination of day-to-day duties for QA/ QC employees- oversee the QC lab including staff, equipment and testing activities
• Execute processes, QMS/ documentation control change control, risk management, risk assessment, non-conformance and CAPA management, 3rd party management, Customers and New Projects in compliance with relevant standards.
• Ensure continuous improvement of quality systems and processes through internal and external audit processes
• Ensure GMP compliance is implemented across QC/QA departments - implementation and maintenance of required standards, test methods, specifications, and procedures.
• Report on the performance of the QMS including the specific needs for improvement.
• Conduct periodic management review meetings. Work closely with customers, employees and external contractors to ensure requirements are understood and met.
• Maintain quality standards, specifications and process control plans to facilitate the manufacture of packaging that meets customer expectations.
• Ensure Quality assurance procedures are implemented throughout the process and audit for compliance.
• Maintain the program for timely and accurate inspection/calibration of monitoring and measuring devices.
•   Lead the investigation of internal and external quality incidents and CAR’s, ensuring timely reporting, effectiveness of preventative actions and timely close out.
• Ensure all relevant staff associated with manufacturing are trained in key quality activities and processes.

Your skills and experience

• Tertiary qualifications in Science, Manufacturing or Engineering required or  extensive Quality Management Experience.
• Internal audit qualification preferred.
• HACCP/ Food Safety qualification desirable.
• Extensive experience as a Quality Manager in a fast-paced manufacturing environment.
• Experience managing sites certified to at least two of the following standards. ISO9001, FSSC 22000, ISO 22000, CODEX HACCP.
• Proven people leadership to drive quality improvements with a collaborative and enabling approach.
• Visible belief and demonstrated leadership in a Zero Harm culture
• Ability to remain resilient, calm and composed when under pressure.
• Ability to engage and influence others.