We are seeking a seasoned Director of Operations - Strategy and New Ventures to join our leadership team at Minor Hotels.

This strategic role will work closely with our Directors of Operations and Cluster General Managers to lead the development and execution of initiatives that drive operational efficiency and excellence across our hotel portfolio. The ideal candidate will be an influential leader, playing a critical role in aligning organisational goals with customer satisfaction and the optimal use of resources, while identifying and implementing high-level solutions to complex organisational challenges.

Key Responsibilities Include:

• Lead the development and execution of strategic objectives, ensuring alignment with overall business goals and customer satisfaction.
• Collaborate with senior leadership to address key organisational and operational challenges, recommending strategic solutions that enhance long-term business performance.
• Evaluate and redesign systems and structures at a strategic level to increase efficiency and organisational effectiveness.
• Engage with senior management and staff to review current operations, identify inefficiencies, and drive transformative changes that enhance workflow and resource management.
• Provide high-level guidance on organisational structuring, process improvements, and system enhancements to maximise efficiency.
• Oversee the analysis of workflows, organisational structures, and job functions, preparing comprehensive reports and strategic proposals to improve operational performance.
• Develop and present strategic recommendations for procedural revisions, structuring, and optimised resource allocation, focusing on scalability for new properties in the pipeline.
• Partner with Directors of Operations to develop and implement procedures for new property acquisitions, ensuring the seamless integration of operational standards and efficiencies into new properties.
• Take a lead role in driving the implementation of approved recommendations, managing change initiatives, issuing revised procedural guidelines, and ensuring organisational alignment.
• Continuously monitor operational performance, advising senior leadership on deviations from standards and identifying further opportunities for efficiency and growth, particularly in relation to property expansion.

Approved Sponsor: Oaks Hotels & Resorts Suites

Expected hours: 38 per week

Location: Level 10, 316 Adelaide Street, Brisbane QLD 4000

What You’ll Do

Employee Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside with the function leaders to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the employee in keeping with the company policy and local labour law.
• Be the champion of the processes to ensure that the leaders understand their role in the process as well as the fair treatment of the employees.
• Ensure a hotel handbook is in place and up to date
• Ensure all SOP’s are rolled out and understood
• Ennismore Way is signed for and understood by all
• Grievance process is known by the team and used where appropriate

Employee Engagement and Communications

• Strive to increase employee engagement by promoting a positive work environment where each employee is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and employee information with transparency so that each employee understands how they contribute to the company’s success. 
• Ensure the engagement champions for the hotel/departmental action plans in order to increase employee engagement and improve engagement scores year on year.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.
• Arrange to have fun at work!
• Townhall/communication meetings to be held.

Recruitment

• Ensure the recruitment of new hires are a fit and match for the Mondrian Brand and understand our ethos and vision. Ensure they are introduced into the Company through Mondrian’s specific on-boarding process.
• Actively promote and market the Mondrian brand as an “Employer of Choice” through advertising collateral and presentations.

Learning & Talent Development

• Ensure Departments have adequate Departmental trainers, and these are well utilised to the business’s needs.
• Work with the Learning & Development leader on a 12-month training needs analysis that align with the hotel business plan.
• Ensure all mandatory training is compliant.
• Work with the Exec Com with regards to the needs of the business and suggest on and off job training interventions that will assist in strengthening the skills of the employees.

Compensation & Benefits

• Ensure annual pay increases are budgeted to the market.
• Any Exec Com roles are interviewed, and packages approved by Regional Heads prior to offering.
• All benefits grids are approved on an annual basis with no deviations to grading or benefits given to colleagues to ensure pay parity

Performance Management

• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.
• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Development Plans for all High Potential employees in conjunction with the Learning & Development leader.

People & Culture Metrics

Be the champion of the following metrics and hold the other leaders and General Manager to account, give advice and guidance on where improvements can be made:

• Labour Turnover, reflect and guide on high turnover departments with regards to how to reduce it and share findings with the Exec Com.
• Learning & Development Hours
• Mandatory Training – Employee, Onboarding, Departmental Training etc 100% compliant
• Employee Engagement Score (EES) with action plans and follow up.
• Payroll % of revenue
• Internal Promotions & Transfers process
• People & Culture Audit

Employee Marketing

• Exciting and innovative ways of celebrating and communicating what is important to the employees this could include:
  • Town Hall Meetings
  • Virtual Competitions
  • CSR activities
  • Communication through mixed media
  • Organisational updated and PR on why work for Ennismore

Finance  

• The activities and contribution of the role will impact the performance of the hotel. 
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of hotel budget/P&L and work towards achieving it by minimizing expenses and maximizing revenue through suggestions on the payroll forecasts and hiring plans.