Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

About the Opportunity

Our client is one of the world’s largest global coffee brands - Nespresso. As they continue to grow, so does the need for innovative and results driven people.

As the National Program Manager, you will be responsible for building strong foundations with key stakeholders to foster a win-win outcome. While leading a field team you will drive Best in Class Planning and Execution of the client program, superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements.

As the strategic lead you will provide direction to the field team, making informed decisions that will develop and improve retail activations. This expertise will be drawn from an extensive knowledge of the FMCG market and client service management.

This role suits someone who can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client’s needs.

Benefits

• An attractive total salary package is on offer
• Autonomous role with comprehensive training and support
• Hybrid – work from the office and home!
• The chance to work with a global FMCG business 
• Great company culture with individual professional development pathways

About You

We are looking for someone who knows how to communicate and engage with people at any level. Someone who is eager to take on a challenge and who is hungry to learn.

You will already have proven experience as an Account/Client Service Executive or as a Field Team Leader looking to step up into a National role.

Our ideal candidate will also possess:

• Previous experience in a retail management and /or senior field marketing environment
• Ability to influence & negotiate
• Excellent time management/organisational skills
• Prior experience in account service or related industry
• Field experience and a solid understanding of field management activities
• Advanced computer skills (excel, word, etc) and Internet Access
• Tertiary qualifications preferred but not essential
• Excellent interpersonal & communication skills
• Self-motivated, confident, energetic & enthusiastic

About the Role

The National Program Manager will lead client service and manage the field and operations teams and be primarily responsible in ensuring Best in Class Planning and performance across all client programs, through superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements. This role also encompasses:

• Planning and process management
• Program delivery
• Project management
• Finance
• Team leadership 

Are you ready for a new challenge?

If you think you can take this role and make it your own, apply now! 

We look forward to seeing your application and discussing this exciting position further. 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe