• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Be fully versed in the Front Office cashiering system, balancing each shift and resolving outstanding items.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Biggera Waters team as Warehousing and Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

Working primarily in our warehouse but also help out our customer service team on a daily basis where the need arises, this dual role offers plenty of variety. You'll be assisting our warehousing team to ensure warehouse activities are managed efficiently to meet customer’s specific lead-times & requirements.  

You will also learn Customer Service skills and assist the customer service team by managing enquiries that come from walk in customers, via phone and email and working to keep your customers informed and up to date with the progress of their orders. 

What Will You Do?

Being a key team player in our warehouse and a core part of our customer facing team, you will:

• maintaining a continuous focus on HSE (Health, Safety & Environment)
• general Stores & Warehouse duties including: manually Picking & Packing customer specific orders, operating an Electric forklift for loading & unloading a variety of vehicle types
• interacting with our customers predominately face to face, and at times via phone and email, to manage a variety of enquiries
• preparing and following up customer quotes, entering and managing a variety of orders types including Patio Kits, Fencing, Rainwater goods and more, whilst collaborating with our Sales, Production and Transport networks amongst others
• resolving issues and seeking ways to improve the customer experience

More About You

As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment, you'll bring:  

• a “Team First’ philosophy to all your contributions, showing excellent communication, negotiation & interpersonal skills;
• You will demonstrate behavioural flexibility, allowing you to seamlessly collaborate with a variety of staff, customers and personalities;   
• a strong customer focus with the ability to resolve issues effectively and efficiently;
• a proactive approach in building constructive and effective relationships;
• a high attention to detail with the ability to be flexible in your daily routine and complete multiple tasks simultaneously;
• a willingness to undertake forklift training and obtain the relevant license

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday, 3rd April 2024.