Customer Service Representative
Job no: Work type: Ongoing full-time Location: Parramatta Categories: Conservation, Customer Service


Customer Service Representative
Ongoing full-time opportunity
Located at 4 Parramatta Square, Parramatta (location negotiable)
Salary relative to experience, and ranges from $70,694 to $76,857 super

Do you want your work to make a difference for NSW?
Working to protect the states environment and heritage.
About the role
National Parks and Wildlife Service has a unique opportunity for a Customer Service Representative to support the contact centre with subject matter expertise and provide exemplary service to customers including managing feedback. 
Noting, interviews for this role will take place in most likely in January .
About You
You are a highly organised and motivated individual who thrives in a collaborative, busy and diverse

... Click here to view more detail / apply for Customer Service Representative

Join Our Customer-Focused Team

We are looking for friendly and enthusiastic Customer Service Representatives to join our customer service team. As a Customer Service Representative, you will be responsible for providing excellent customer service and building strong relationships with our clients.

Key Responsibilities:

Handling customer inquiries and complaints via phone, email, and chat.
Providing information about our products and services.
Processing orders and refunds.
Resolving customer issues in a timely and professional manner.

Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution skills.
Customer-focused and results-oriented.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth.
Supportive and inclusive work environment.

If you are a friendly and outgoing individual who enjoys helping others, we encourage you to apply. Please submit your resume and cover letter

The Role:
Were expanding and looking for a dynamic, customer-centric individual to join us in our Malvern office! This is your chance to be a key player in our team, providing exceptional support across our three brands with our group GAZMAN, Cable Melbourne, and Perri Cutten.
As one of the first points of contact for our customers, youll embody the voice of the company, delivering top-notch service while creating positive and lasting impressions. Youll play a vital role in enhancing the customer experience and driving sales across all Austin Group brands.
If youre passionate about customer service and eager to make a difference, come and be a part of our journey!
This is a full-time role, working Monday to Friday. 
Other responsibilities will include but not limited to:

Resolve all customer inquiries positively, within set KPI timeframes to deliver an outstanding customer

... Click here to view more detail / apply for Customer Service Team Member

Job Description
About Us Since , Bearing & Engineering Supplies Ltd has been a trusted supplier of high-quality bearings and engineering products, known for friendly service and a commitment to excellence. Our team's dedication to quality, knowledgeable staff, and exceptional customer service has driven our growth over the past 40 years.
The Role We're seeking a Customer Service representative in Nelson to support our marketing efforts and sales team. This full-time role is ideal for someone with both marketing and customer service experience, offering the chance to engage with customers while showcasing your digital marketing skills.
Key Responsibilities

Customer Engagement:

Support customers via phone, email, and in-person to meet their needs and ensure satisfaction.
Recommend suitable products based on customer needs and product knowledge.
Couter sale support.

Marketing Coordination & Content Creation:

Update marketing materials


... Click here to view more detail / apply for Customer Service Representative (Marketing)

Our client is an ASX 100 iconic market leader, and today they are seeking to appoint an inspirational and transformational National Customer Service & Administration Manager to lead their national Inbound Customer Service Contact Centres and their Administration Support Teams whilst also proactively taking full responsibility for premium customer escalation management ($1m customers nationally), all whilst playing a key role in the transformation of this B2B customer centric multi-site/national operation. 
Key to our client?s success has been their ability to position their people at the forefront of their decision making, along with CX excellence. You will be supporting a significant multi-service multi-site operation as you lead these business critical functions.


So, what?s in it for you?  The opportunity to:  



Enjoy a salary package of up to $185k 10% STIs
Have full accountability for representing a national inbound Customer Service Contact Centres and their

... Click here to view more detail / apply for National Customer Service Manager

At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.

About the Role

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

Responsibilities

• Manage high-volume customer inquiries by phone in a friendly and helpful manner.
• Respond to email queries
• Process customer orders accurately and efficiently and follow up with customers to ensure satisfaction.
• Maintain accurate and timely records of all customer transactions and interactions.
• Provide product information to customers and sales representatives.
• Address customer complaints and concerns in a prompt and professional manner.
• Work closely with our sales and operations team to ensure timely delivery of products and services.
• Participate in customer service training.

• Proven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritise competing demands in a fast-paced environment.
• Proficiency in Microsoft Office and experience using CRM software.
• Highly motivated and able to work independently as well as in a team environment.
• Knowledge of construction materials (consumables) or related products would be ideal.

• $70k + Super + Profit Share Scheme
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Hybrid model - Work from home 2 days a week after successful probation.
• Great company culture & high employee engagement
• WHEREFIT discounts!
• Career advancement, personal training & development programs
• Dynamic and supportive Management & Team

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Role
Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.
Our Opportunity:
We recognise the unique skills of specialist Appliance Service Technicians and we are looking for high calibre technicians to join our  Perth   team. If you are sustainably minded, we want you to use your knowledge to fix our appliances and/or air-conditioners quickly with our spare parts to satisfy our ... Click here to view more detail / apply for Customer Experience Technician

Location:  Jandakot Hope Road, WA, AU







11 Dec







Customer Sales Officer - Jandakot Join our dynamic Material Sales Team as a Customer Sales Officer! In this 6-month fixed-term role based in Jandakot, you'll play a key part in fostering strong customer relationships, growing market share, and driving unregulated revenue for Western Power. Your responsibilities will include specialist sales support and delivering exceptional customer service. Your Role in Action  

Process and manage sales orders and confirmations for a select customer base.
Coordinate administrative tasks, including sales requisitions, cost tracking, and site support activities.
Conduct market reviews, identify sales leads, and support strategic growth initiatives.
Serve as the





... Click here to view more detail / apply for Customer Sales Officer

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
You will be supporting and managing the fleet health of all Komatsu equipment with BHPIO. This includes the new and advanced fleet of 930E-5 Electric Drive Trucks and WE Electric Wheel Loaders.
In this customer facing role you will be the go-to expert providing technical assistance for the maintenance teams and supporting the customer to resolve issues and optimise equipment performance. Building strong business relationships and rapport with site management and maintenance teams is vital to meet the operational standards set by Komatsu.
Your role is responsible for reporting including HME inspection reports, machine audits, monthly system downloads, and non-compliance. This will also include understanding scheduled machinery downtime and maintenance ... Click here to view more detail / apply for Customer Fleet Support Manager

At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.   
We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.
SIXT Australia?is on the lookout for a   Full Time Customer Experience Agent  to join the team at Perth Airport.
As a Customer Experience Agent, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia?s vehicle presentation standards. 
Your key responsibilities will include:  

Communicating with customers face-to-face, over the phone, and via email
Opening and closing rental agreements
Selling additional over the counter rental products
... Click here to view more detail / apply for Customer Experience Agent

About us FindStaff provides comprehensive employment solutions across both blue and white collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements. The Company Our client is one of the leading equipment suppliers across a number of industries including forestry, quarrying and construction. The Role The Service Coordinator is the main point of contact between our customers and our Service Technicians. You will oversee coordination of new/used machine sale preparation jobs and used equipment refurbishments. Key responsibilities include:

Liaison with & coordination of Service Technicians
Finalising work costs & invoices for service work orders
Organising final work orders to be sent to customers
Assist customers and/or representatives at service counter
Participate in the smooth running & efficient outcomes of the department
Oversee to completion all used equipment refurbishment jobs in accordance
... Click here to view more detail / apply for Service Coordinator

About the Company:
RDO Equipment is one of the worlds largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.
About the Role:
We have opportunities at our Roma branch for Service Technician. A varied role that will see you working on a range of equipment across our John Deere Agriculture and Construction range.
This workshop role will entail from general service and repairs to major overhauls and new machine assembly. 
You will get the opportunity to work on:

Agricultural tractors and machinery
Construction equipment
Forestry equipment
Ground care

You will bring the following skills and experience to the role:

Mechanical Trade Certificate
Previous experience of engine overhauls and major repairs including electrical,
... Click here to view more detail / apply for Service Technician

Service | Welshpool, WA


Closing date: 31/01/



Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.
Benefits of working for Rheem

Work within the Perth metropolitan area.
Be allocated a fully equipped and maintained current model Toyota HiAce van.
Be provided with specialised tools and equipment Tablet/Phone uniform.
Discounts on Rheem products.
Hourly base rate negotiated relative to your trade qualifications & experience.
Opportunity for overtime.
Ongoing training, support, supervision, and career advancement opportunities
Access to our Employee Assistance Program and Safety and Wellbeing initiatives.



... Click here to view more detail / apply for Service Technician

Sandvik Mining and Rock Solutions
Service Technician ? Mount Isa QLD
Our Company and Culture
Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.
Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
We recognize that our strength lies in diversity, and we are committed to fostering a workplace that values inclusion, fairness, and respect. We are an Equal Opportunity employer and ... Click here to view more detail / apply for Service Technician

Service | Welshpool, WA


Closing date: 31/01/



Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.
Benefits of working for Rheem

Work within the Perth metropolitan area.
Be allocated a fully equipped and maintained current model Toyota HiAce van.
Be provided with specialised tools and equipment Tablet/Phone uniform.
Discounts on Rheem products.
Hourly base rate negotiated relative to your trade qualifications & experience.
Opportunity for overtime.
Ongoing training, support, supervision, and career advancement opportunities
Access to our Employee Assistance Program and Safety and Wellbeing initiatives.



... Click here to view more detail / apply for Service Technician

We are looking for a full time Customer Banking Specialist to join our Kalgoorlie team!



Please note that rosters are predetermined. Before applying please ensure you are available to cover full time hours.    



Do work that matters    



As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.   


What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact our customers? lives, and be there for them when they

... Click here to view more detail / apply for Customer Banking Specialist

Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park. ...


Your New Company:
Our client is one of Australias leading manufacturers and suppliers of roll formed steel building products and are renowned by top clients for their high quality products and fast turnaround times. Due to upcoming projects, our client is looking for a Customer Service Representative to join their high-performing Customer Service team based in Erskine Park.

Your New Role: Reporting to a supportive and knowledgeable Customer Service Manager, your role will have variety and a typical day will involve:



... Click here to view more detail / apply for Customer Service Representative

Position: Customer Service Manager


Location: Osborne Park, Western Australia
Employment Type: Full-Time
Salary Range: $80,000 - $90,000 annually + Super.

Company Overview:
Next Bike Australia PTY LTD is a leading provider in the cycling industry, offering innovative and tailored solutions to our global client base. With operations spanning across multiple countries, we pride ourselves on delivering exceptional service and fostering long-term relationships with our customers worldwide.
Position Overview:
We are seeking a highly experienced and internationally seasoned Customer Service Manager to join our dynamic team in Perth. The successful candidate will be responsible for overseeing and enhancing our customer service operations, with a specific focus on integrating international best practices. This position is crucial in supporting our expanding global clientele and ensuring seamless customer interactions across multiple time zones and regions.
Key Responsibilities:
• Lead and manage the customer service team to deliver high-quality support to both local and international clients.
• Develop and implement strategies to improve customer satisfaction and loyalty, ensuring adherence to global service standards.
• Coordinate and collaborate with teams across various countries to streamline processes and resolve cross-border client issues.
• Utilize international experience to tailor service approaches to diverse cultural and regional customer needs.
• Establish and monitor key performance indicators (KPIs) to ensure the team consistently meets service delivery targets.
• Oversee customer feedback mechanisms and ensure continuous improvement in service delivery.
• Train and mentor, the customer service team, incorporating global best practices and tools for customer relationship management.
• Manage escalated customer complaints and issues, ensuring swift and satisfactory resolution.
• Regularly liaise with stakeholders in other countries to ensure a cohesive global customer service strategy.
• Stay updated on industry trends and regulatory requirements, ensuring the company remains compliant with relevant standards.
Key Requirements:
• Minimum 2 years of international customer service management experience, with a proven track record of overseeing diverse teams and client bases.
• Experience working within global markets, preferably with exposure to US, UK, European, or other international customer service operations.
• Strong leadership skills with the ability to inspire, motivate, and manage a team across various levels.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders from different cultural backgrounds.
• Proficiency in customer relationship management (CRM) software and global customer service systems.
• Demonstrated ability to handle high-pressure situations, particularly in resolving escalated customer complaints across different regions.
• Strong analytical and problem-solving skills, with a focus on continuous improvement of service delivery.
• Familiarity with Australian customer service standards and local market preferences is desirable but not essential.
•
Why Join Us?
• Be a part of an internationally focused company with a strong commitment to customer service excellence.
• Opportunity to bring your global expertise to a rapidly growing market in Australia.
• Work in a supportive and dynamic environment where innovation and improvement are encouraged.
• Competitive salary and benefits package, with opportunities for career progression.


Application Process:
Interested candidates are invited to submit a detailed resume and cover letter, highlighting their international experience and how it aligns with the position requirements. Please include specific examples of how you have successfully managed customer service operations across different countries.

Thorough training program to kickstart your banking career???




Access to extensive employee benefits & discounts??




Be part of a collaborative and high-performing culture
Mandarin or Cantonese language skills are highly sought after for this position?


Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster ?  



hours per week :  



Monday-Friday: 9.30am-4pm




Do work that matters    



As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our loca l communities for over 100 years with market leading products, services & technology . 

... Click here to view more detail / apply for Customer Banking Specialist ? Campsie

Your new company


Hays is currently working with a global mining company, recruiting an underground Field Service Mechanic. This will be a temporary assignment with permanent opportunities pending performance.


Your new role


You will be working on various mobile plant equipment and raisebore drill rigs, as well as conducting standard underground duties, such as troubleshooting, repairing and maintaining mechanical aspects of underground mining equipment and components. In this role, you will also be travelling between multiple sites.


What you'll need to succeed


Experience with Landcruiser 79, Volvo L120H and F series
Raisebore experience is highly desired
Strong understanding of hydraulics
Mobile Plant trade certificate is highly desirable, fixed plant is also considered
C class licence
Working at heights preferred
Senior first aid essential
Must be able to adapt and work

... Click here to view more detail / apply for Field Service

We are a customer and community focused network of branch colleagues
Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster  

hours per week
Monday - Friday: 9.30am - 4.15pm

Do work that matters   
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We?ve been serving our local communities for over 100 years, with market-leading products, services and technology.  
What we do has real impact at all stages of people?s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you?ll positively impact our customers? lives and be ... Click here to view more detail / apply for Customer Banking Specialist Relief ? Springvale

About the role Busy Bees Early Learning Australia is seeking an experienced Service Manager / Centre Director to lead our early learning centre at Yokine, Perth WA . As a full-time position, you will be responsible for the overall management and day-to-day operations of the centre, ensuring the highest standards of care and education are provided to our families and children.
What you'll be doing

Overseeing the delivery of high-quality early childhood education and care programs that meet regulatory requirements and align with the centre's philosophy and values
Managing and leading a team of dedicated early childhood educators, providing coaching, mentoring and professional development opportunities
Ensuring the centre operates in compliance with relevant legislation, regulations and quality standards
Developing and maintaining strong relationships with families, the local community and key stakeholders
Driving continuous improvement and innovation within the centre
Managing the centre's
... Click here to view more detail / apply for Service Manager

We are seeking a highly motivated and customer-oriented individual to join our Library Services team as a Customer Service Officer. The successful candidate will have exemplary customer service skills and enjoy interacting with community members of different ages and cultures.
Working with us: At The Hills Shire Council, we live our values of Honesty, Integrity, Loyalty, Leadership and Safety through the work that we perform for the Community. We are committed to an inclusive, diverse and supportive workplace culture where our people and customers feel respected and valued. Council also prides itself on being a Child Safe Organisation that is committed to promoting the health, safety, welfare and wellbeing of children and young people in our community.
What this role looks like:

Provide exceptional customer service to library users.
Assist customers with the use of library resources and technology
Assist in the delivery

... Click here to view more detail / apply for Library Customer Service Officer ? Maternity Leave

Job Posting Date:  25 Nov







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here As the first point of contact for customers at our Chinchilla branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions. Youll enjoy variety in your role including:







... Click here to view more detail / apply for Customer Service Coordinator