This role sits within our Afterpay / Clearpay (UK Brand) Customer Service team and will play a key role in ensuring we meet our Service Delivery obligations specific to a number of speciality global processes across a number of different aspects of Customer Service Support (such as Social Media, Payment Investigations and Remediation activity when required). 

We are passionate about delivering an effortless customer experience measured through fast and easy resolution. This role leads a team focused on solving customer problems every day. As a CS Global Support Team Leader you will have accountability for the performance of a local team alongside a 24*7 offshore team(Partner based). 

Given the constantly evolving nature of our business and operation; the scope of processes cared for within the Global Support team will likely evolve over time

Primary reporting line: 

Customer Service Operations Manager

 

Key responsibilities:

• Responsible for the service delivery (measured through Time to Resolve, Average Speed to Answer, QA and Productivity goals) of key Customer Service (CS) speciality processes; primarily focused on Social Media servicing channels and Payment Investigations service contacts. 

• Play a key role in identifying internal tech incidents impacting customers / service delivery and partnering with Global CS leaders and the wider Operations community to build and implement remediation plans as required from Tech incidents. Liaise with other functions as needed to solve issues from time to time (Product, Marketing, Legal and Compliance)

• Run the Global Support Team; participate and lead  daily, weekly and monthly operating rhythms that drive our CS engine; such as daily huddles, team meetings and weekly, fortnightly and monthly process performance reviews both internally and with Partner teams as required

• Coach, performance manage and support the development  as per guidelines for direct reports and work in consultation with Partner TLs / Managers to ensure Parter team members performance meets expectations

• Prepare weekly/monthly Operations reports and lead partner performance reviews as needed

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. 

The role will be based in Alexandria and will be predominately L2 helpdesk/phone based work with occasional travel between customer sites which are both located within Metro and regional NSW as and when required. 

The successful candidates will have previous MSP experience and provide helpdesk support to ensure the smooth operation of IT services for our customers.

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

 

Qualifications

A valid Driver's Licence and your own transport

IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!













Hallam, VIC, AU,







Sep 1,







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... Click here to view more detail / apply for Customer Sales Administrator

About us.
Stowe Australia  is one of Australias largest and most diversified electrical and communications companies.  Established in Stowe is in its third generation of family ownership.  Stowe recognises that our main asset is our people and therefore invests heavily in the development and retention of employees and is considered by the industry as an employer of choice.  This is evident from Stowes continued ability to attract and retain quality people in the business. 
About the Role
Stowe Australia is looking for a Customer Service Analyst providing first-line technical support to internal and external customers, assisting them with hardware and software issues via phone, email, and in-person. This role is crucial for maintaining the efficiency and effectiveness of IT services, ensuring high levels of customer satisfaction and quick resolution of technical issues.
Key Responsibilities

Incident Management - Receive, log, and manage calls from internal
... Click here to view more detail / apply for Customer Service Analyst

We have an opportunity for a highly motivated Equipment Service Specialist (Lube Truck) to join our Laverton Metro Field team on a 7 x 7 Roster (Wednesday to Tuesday - 5am to 5pm).
ABOUT THE ROLE
You will be joining a dedicated and hardworking team where you will gain experience servicing a variety of mobile plant and equipment (predominantly Caterpillar).
Your key responsibilities will include:

Carrying out high quality preventative maintenance servicing, routine inspections and minor repairs on customer equipment in the field
Completing required paperwork accurately and effectively (e.g. service reports and Cat inspect forms, time sheets, repair sheets, expense vouchers)
Providing quality customer service at all times
Minimising machine downtime and maximising productivity

ABOUT YOU 
You will be either a trade qualified Light Vehicle or Heavy Diesel Mechanic with a strong customer service background with experience working ... Click here to view more detail / apply for Equipment Service Specialist (Lube Truck)

If your resume and cover letter are generic, not explaining why you are suited to our team it will not be considered. Anytime Fitness Cheltenham is part of a group of some of Australia's best performing Anytime Fitness clubs. We became this by delivering exceptional customer   service and facilities to our members. Our aim is to provide the best possible experience every single time someone comes into contact with us. Our team is tight, we are selective, we look for someone who is outgoing, willing to learn and a people person. When you are part of our team, you will learn and grow within. You just need to have the right attitude - we will help with the rest. Our average stay of a team member is over 3 years, working with us is fun if you are someone who cares about others. The opportunity to join has arisen, ... Click here to view more detail / apply for Membership & Customer Service Superstar

About the company   Record - Your global partner for entrance solutions Record Automatic Doors (part of ASSA ABLOY) is an industry-leading manufacturer of automatic door systems and offer end-to-end entryway solutions to suit any business individual needs. Founded in Switzerland, Record combines its global presence with local reach to achieve customer satisfaction and success, pushing the boundaries of product innovation. Records product range includes top-quality sliding doors, swing doors, revolving doors, hermetic doors, security entrance solutions and accessories - together with their well-known maintenance service. About the role VIC Estimator Service Technical Sales The successful candidate will be responsible for directly contributing to achieving Record Doors revenue growth & margin improvement targets through technical sales quoting. You will work closely with the




... Click here to view more detail / apply for VIC Estimator (Service Technical Sales)

Customer Experience Manager  | Dan Murphy's Western Sydney | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
 

Requisition ID: 







Location(s):  Cape Portland, TAS, AU







Work experience:  Skilled Worker / Semi-Skilled Worker







Type of position:  Full-Time







Job Family:  Field Operations







About Vestas Vestas is the energy industrys global partner on sustainable energy solutions. We design, manufacture, install, and service onshore and offshore wind turbines across the globe, and with more than 151 GW of wind turbines in 86 countries, we have installed more wind power than anyone else. Through our industry-leading smart data capabilities and unparalleled more




... Click here to view more detail / apply for WTG Service Technician

About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of high performance with high integrity underpins our values and the way we interact with our customers, the community and each other. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today.
Visit our website to find out more.
About the Position
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer ... Click here to view more detail / apply for Customer Service Trainer

Join the TSA Family: Elevate Customer Experiences with Us!
TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we?re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
About the Role: 
As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.
This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer ... Click here to view more detail / apply for Customer Service Consultant

Join A Customer-Centric Banking Team as a Customer Service Consultant
Your New Company
Join a well-established, customer-owned bank in Traralgon that prides itself on high standards and empowering customers to create a thriving world for people and the planet. We are seeking a Customer Service Consultant to join an innovative and supportive team, offering flexible working arrangements to ensure a healthy work-life balance.

Your New Role
As the first point of contact, you will handle a high volume of inbound enquiries and outbound follow-ups

Managing calls and communications via live chat, email, and social media.
Assisting customers with various banking needs such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, and insurance products.
Conducting outbound calls to follow up on enquiries and welcome new customers.
Ensuring queries are managed professionally and efficiently in line with bank policies and procedures.


What You'll Need to Succeed

Previous experience in customer service roles such as call centres, retail, hospitality, or administrative positions.
Strong written and verbal communication skills.
Proficiency in computer skills and navigating multiple systems.
Experience in fast-paced environments with the ability to multitask.
Experience in Banking, Insurance, or Financial Services is a plus but not essential.

Successful candidates must be available to work on a rotating roster from Monday to Friday between 8am and 8pm, and rotational Saturdays from 9am to 2pm.

What You'll Get in Return

A comprehensive 6-week training program.
Opportunities for career growth and progression.
A supportive and social workplace culture.
Flexibility to work from home 2 days a week post-training.


What You Need to Do Now
If you're interested in this role, click 'apply now' to submit your up-to-date CV.

PLEASE NOTE: ****All applicants are required to complete an online call centre scenario assessment. Please click here to apply.

At Bunnings, you?ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference ? to our customers and the communities where we live and work.
About the role:   
Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to ... Click here to view more detail / apply for Customer Service Team Member

POSITION OVERVIEW
We always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication. 

Award Wages
Opportunity to learn and develop new skills

We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.
ABOUT THE ROLE....
The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard & Excellent customer service at all times including possible operation of register if required. In a small team you will need to be skilled across all areas.
      Responsibilities include: ... Click here to view more detail / apply for SCHOOL AGE CUSTOMER ASSISTANTS

POSITION OVERVIEW
We always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication. 

Award Wages
Opportunity to learn and develop new skills

We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.
ABOUT THE ROLE....
The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard & Excellent customer service at all times including possible operation of register if required. In a small team you will need to be skilled across all areas.
      Responsibilities include: ... Click here to view more detail / apply for SCHOOL AGE CUSTOMER ASSISTANT

Contemporary Catering provides specialist catering services into Aged Care facilities of the highest standard. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our Aged Care catering team as  Food Service Assistants .  
The role of a Food Service Assistant  in an Aged Care facility is busy as it is rewarding. We cater in many locations across Victoria and have positions available across all Melbourne Metro regions in suburbs from Frankston to Fawkner and everywhere in between!
Permanent part t ime  roles are currently available in Altona North. We are looking for people with morning and afternoon  shift availability,  with the ability to work a minimum of 3 shifts per week.  

AM Shifts (6.30am - 1.30pm) across all 7 days
PM Shifts (2pm - 7pm) across all 7 day

As



... Click here to view more detail / apply for Food Service Assistant