Join A Customer-Centric Banking Team as a Customer Service Consultant
Your New Company
Join a well-established, customer-owned bank in Traralgon that prides itself on high standards and empowering customers to create a thriving world for people and the planet. We are seeking a Customer Service Consultant to join an innovative and supportive team, offering flexible working arrangements to ensure a healthy work-life balance.
Your New Role
As the first point of contact, you will handle a high volume of inbound enquiries and outbound follow-ups
Managing calls and communications via live chat, email, and social media.
Assisting customers with various banking needs such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, and insurance products.
Conducting outbound calls to follow up on enquiries and welcome new customers.
Ensuring queries are managed professionally and efficiently in line with bank policies and procedures.
What You'll Need to Succeed
Previous experience in customer service roles such as call centres, retail, hospitality, or administrative positions.
Strong written and verbal communication skills.
Proficiency in computer skills and navigating multiple systems.
Experience in fast-paced environments with the ability to multitask.
Experience in Banking, Insurance, or Financial Services is a plus but not essential.
Successful candidates must be available to work on a rotating roster from Monday to Friday between 8am and 8pm, and rotational Saturdays from 9am to 2pm.
What You'll Get in Return
A comprehensive 6-week training program.
Opportunities for career growth and progression.
A supportive and social workplace culture.
Flexibility to work from home 2 days a week post-training.
What You Need to Do Now
If you're interested in this role, click 'apply now' to submit your up-to-date CV.
PLEASE NOTE: ****All applicants are required to complete an online call centre scenario assessment. Please click here to apply.
Your New Company
Join a well-established, customer-owned bank in Traralgon that prides itself on high standards and empowering customers to create a thriving world for people and the planet. We are seeking a Customer Service Consultant to join an innovative and supportive team, offering flexible working arrangements to ensure a healthy work-life balance.
Your New Role
As the first point of contact, you will handle a high volume of inbound enquiries and outbound follow-ups
Managing calls and communications via live chat, email, and social media.
Assisting customers with various banking needs such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, and insurance products.
Conducting outbound calls to follow up on enquiries and welcome new customers.
Ensuring queries are managed professionally and efficiently in line with bank policies and procedures.
What You'll Need to Succeed
Previous experience in customer service roles such as call centres, retail, hospitality, or administrative positions.
Strong written and verbal communication skills.
Proficiency in computer skills and navigating multiple systems.
Experience in fast-paced environments with the ability to multitask.
Experience in Banking, Insurance, or Financial Services is a plus but not essential.
Successful candidates must be available to work on a rotating roster from Monday to Friday between 8am and 8pm, and rotational Saturdays from 9am to 2pm.
What You'll Get in Return
A comprehensive 6-week training program.
Opportunities for career growth and progression.
A supportive and social workplace culture.
Flexibility to work from home 2 days a week post-training.
What You Need to Do Now
If you're interested in this role, click 'apply now' to submit your up-to-date CV.
PLEASE NOTE: ****All applicants are required to complete an online call centre scenario assessment. Please click here to apply.
