Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Management Specialist to join our growing team.

Here's what you'll be doing:

• Identify, categorise, escalate and manage Major Incidents providing effective oversight and governance.  
• Coordinate technical teams and vendors to ensure a focused, timely resolution to Major Incidents.
• Act as the central point of contact for Major Incidents providing regular updates and fielding queries from key stakeholders.  
• Oversee company adherence to SLA’s day-to-day to ensure client expectations are met or exceeded. 
• Coordinate resources and investigations to ensure timely resolution of Problem records to minimise impact on clients.  
• Identify trends in incidents to address recurring issues proactively, collaborating with relevant teams for long-term solutions. 
• Identify and implement process improvements to streamline operations. 
• Collaborate with other departments to deliver the best quality solutions.

Here's what you'll bring:

• Intermediate experience in IT service management, preferably within an MSP environment. 
• Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications. 
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 
• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 

We would also require the ideal candidate to participate in a 24/7 on call roster.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

We currently have an exciting opportunity for an experienced professional to join Oaks Sydney Goldsborough Suites as Night Guest Service Agent, part time and casual positions avalible. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Oaks Sydney are looking for new Guest Service Agents at our beautiful Hotels. 

Part time, casual, and Full-time roles avalible at all of our Syndey locations. 

Join Oaks Sydney Goldsborough Suites in the Darling Harbour, Oaks Sydney North Ryde Suites in Ryde, Oaks Syndey Hyde Park Suites in Darlinghurst, or Oaks Sydney Castlereagh Suites in Haymarket. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

• Join our Technology Engineering team where you will provide IT support across our group of businesses 
• Be part of a culture that celebrates, respects and supports you for you! 
• Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation 

What You’ll Do 

We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group. There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels. The Service Desk Analyst is is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group. 

This role will be based from our Sydney Olympic Park and Sydney CBD offices.   

Specifically, your key responsibilities include: 

• Respond to all phone calls and tickets raised in the ITSM system within an acceptable time  
• Record all call and emails in ITSM call logging software 
• Ensure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groups 
• Update customer of current status of support issues while providing a high level of customer service 
• Update Service Desk team leader before SLA expires in relation to logged support issues 
• Provide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queries 
• Support the configuration of existing business applications on the Standard Operating Environment (“SOE”) 
• Research and provide information on technology issues to the team and other support groups 
• Monitor application performance and investigate failures and exceptions within the SOE procedures  
• Provide regular status update of daily operations and other relevant events related to the service desk 
• Create and update knowledge base, FAQ and procedures related to systems, services or applications.  

What You’ll Bring 

• Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) 
• 2 years’ experience in providing technical support to a broad range of users in the corporate environment 
• Sound understanding of the IT infrastructure and systems operated by the Company 
• Intermediate to advanced understanding and skills with Office 365 applications 
• Comprehensive knowledge of Microsoft applications 
• Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) 
• Good analytical skills combined with the ability to troubleshoot and resolve technical issues 
• Developed written and verbal communication skills 
• High degree of organisation and time management skills with the ability to prioritise 
• Attention to detail. 

Amazing benefits are yours! 

• Initial training will be provided upon commencement to support you in this role 
• ‘ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. 
• Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contribution 
• Great employee benefits – including discount on all NRMA insurances, free roadside assistance and much more! 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 
• Reward and recognition for great contributions to the team 

We thank you in advance for your application.  The successful candidate will be subject to a mandatory pre-employment screening process.  

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.