Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and check-out process. You will be responsible for providing a high level of customer service. In this role you will be required to work a range of shifts across a 24-hour roster.  

As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team! 

As a Customer Success Manager at NEXTDC, you will take full ownership of ensuring our customers' success throughout their entire journey - from onboarding to project delivery, adoption, and renewal. Your key responsibilities will include: 

• Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams (sales, finance, facilities, engineering) and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes. 
• Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement and installation within the data centres. 
• Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations. 
• Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders. 
• Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements and process quality, ensuring continuous enhancement of service delivery. 
• Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.  

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success. 

Strategic Oversight and Planning: 

• Own and lead the creation, build, and delivery of marketing automation projects. 
• Drive the strategic direction for customer journey initiatives, ensuring alignment with business objectives and customer relevance. 
• Drive and measure commercial impact from Journey initiatives. 
• Develop and implement new strategies to optimise customer journeys and enhance the overall customer experience. 

Team Leadership: 

• Oversee and manage a team of three email marketing specialists, providing guidance, mentorship, and professional development. 
• Foster a collaborative and high-performing team environment, encouraging innovation and continuous improvement. 
• Ensure timely and successful delivery of all CRM automation projects, meeting quality and performance standards. 

Content and Communication Strategy: 

• Develop and execute industry-leading, highly personalised customer lifecycle journeys and campaigns. 
• Drive the strategic direction for on and off-platform communications, including email, SMS, push notifications, and other integrated channels. 
• Take an active role in the personalisation strategy, ensuring communications are tailored to individual customer needs and preferences. 
• Proactively engage in the Newsroom rhythm, identifying opportunities to update and enhance journeys leveraging updated content.  

CRM and Marketing Automation: 

• Manage and execute all aspects of the Salesforce Marketing Cloud CRM, including data governance, designing and building complex marketing automation workflows. 
• Continuously evaluate and optimise CRM workflows and automations to improve efficiency and effectiveness. 

Data Analysis and Optimisation: 

• Use data and various reporting platforms to analyse and understand the outcomes of journey activities, continuously optimising to improve results. 
• Define segmentation criteria for batch and trigger emails/SMS campaigns and conduct A/B testing to identify best practices. 
• Create data extensions using SQL scripts and ensure accurate database management. 

Cross-Functional Collaboration: 

• Collaborate with cross-functional partners in Product, Design, Engineering, and Distribution to develop page templates and components that are on-brand. 
• Work closely with Sales teams on telephony campaigns and other customer engagement initiatives. 
• Guide and teach the business on automation best practices and options based upon measurement experience and frameworks. 

Governance and Compliance: 

• Own the development of a content governance system, maintaining and optimising older web journeys for continued relevance and performance. 
• Ensure that all journey content is accurate, consistent, and on-brand, maintaining a distinctive tone of voice for both Lendi and Aussie brands. 
• Ensure compliance with all relevant regulations and best practices in email marketing and customer communications.