Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

We currently have an exciting opportunity for an experienced professional to join Oaks Port Douglas Resort as Night Guest Service Agent on a casual basis. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

We are seeking a Service Advisor / Warranty Administrator with a high level of customer service, who enjoys helping the team, problem solving and considers themselves a skilled multitasker.  Located in our busy Workshop in Port Melbourne and reporting to the State Workshop Manager, you will flourish in a dynamic environment where multi-tasking and prioritising is a must!  

Tasks and responsibilities will include:

• Meet and greet clients as the first point of contact for the Service Workshop.
• Follow manufacturer and warranty policies effectively and efficiently.
• Plan, direct, monitor, and control job repairs for retail and internal clients.
• Co-ordinate daily service appointments and manage client expectations.
• Meet workshop service KPIs.
• Ensure customer satisfaction is achieved on a daily basis by providing excellent service.
• Take bookings for clients via email, phone, or face to face.
• Prepare Repair Orders for all client bookings.
• Liaise with the workshop to ensure clients are kept updated regarding the status of services/repairs.
• Promptly invoicing clients.
• Coordinate statutory warranties for internal repairs via the State Workshop Manager.

• Part-time (0.8 FTE) ongoing position – working Tuesday to Friday
• Located at our Port Macquarie office. Nearby public transport access
• Competitive Hourly Rate + Super + Salary Packaging benefits of up to $18,550    

Join EACH as a Service Coordinator – STRC (Short-Term Restorative Care) and play a vital role in coordinating services and supports for older adults with Individual Support Packages.

In this position, you will work collaboratively with clinical case managers to ensure clients receive the appropriate support outlined in their plans. You will be responsible for liaising with various stakeholders, including government and non-government service providers, to advocate for the needs of the individuals supported by EACH. Additionally, you will oversee service access and intake processes for new referrals, and manage financial requirements in alignment with clients' Individual Support Plans/packages.

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact Shinayd Trotman, Team Leader - Short Term Restorative Care (ACT/NSW) on 0467 925 458 or via email, at [email protected]

What’s in it for you? 
At EACH you'll be supported to be your best. We offer a range of employee benefits including: 

• Great working culture with quarterly team events
• Work arrangements that flex to you to allow for a positive work-life balance
• Above award remuneration and conditions including generous leave options 
• Clinical supervision, mentoring and access to evidence-based resources
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year
• $2,650 additional tax-free money towards meals and entertainment  
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Support through a comprehensive Employee Assistance Program
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

About you
To excel in this position, you will have the following qualifications, skills and experience:

• Diploma in Health (or equivalent), or demonstrated industry experience
• Significant experience in planning and implementing community-based services for older adults
• A proven track record of maintaining accurate client records and written reports
• A current state-based drivers license

We currently have an exciting opportunity for an experienced professional to join Oaks Port Douglas as a Full Time Night Guest Service Agent. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

• Opportunity to attend a recruitment evening on 30th January to meet the team
• Learn about us and our organization
• Get to know more about the job and what it entails

Initial is a global leader in services that help businesses manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

We are currently on the search for enthusiastic and energetic staff to join us on our journey on both a full-time basis and build a career in the Hygiene industry. We have various opportunities available throughout Melbourne. We are looking to train if you are willing to learn!

Some of the duties and responsibilities in this role include servicing our client premises by maintaining washrooms and our products within.

All training will be paid for by us and we will pay you a wage as you go through your training.

Requirements

• Full Australian driver's licence
• The ability to work independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Cleaning or related industry experience

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

To qualify for the position you must have a current Australian driver's license and be eligible to work full-time in Australia.

Benefits

The successful applicants will be provided with:

• Fully serviced vehicle and mobile phone
• Full protective gear and uniform
• On-the-job training
• Mentorship and career opportunities
• A supportive, balanced environment to juggle your work and family life
• Independent work

APPLY NOW!

COME AND MEET US IN PORT MELBOURNE!

Date: 30th January
Time: 5:00 to 6:00 pm
Address: 9 Westside Ave, Port Melbourne VIC 3207

Please bring a copy of your Australian Driver's Licence and Resume.

We will give you all the information you need so that you can get to know us as a company and meet the amazing team in Melbourne!

Make sure you submit an application so that you can attend the recruitment session!

If you are looking for a career change or you just want to be a specialist in your field, you must apply now! DON’T MISS OUT!

• Previous experience with Opera Cloud or related PMS systems is a significant advantage, allowing you to leverage your skills and make an immediate impact.

• Embrace a "can-do" attitude and possess full availability, ensuring you bring enthusiasm and dedication to every task.

• Enjoy the perfect work-life balance while living in the tropical paradise. Immerse yourself in a vibrant community and relish the beauty of your surroundings.

• Commit to a rewarding journey of at least 6+ months, during which you'll not only contribute to our success but also grow both personally and professionally.

• Rest easy knowing that accommodation is taken care of, allowing you to focus on what matters most—your role and the incredible experience that awaits you. Apply now to be part of our thriving team!

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

Lead a highly skilled and dynamic service team

Work for an iconic Australian brand!

Flexible and Hybrid working arrangement

The Role

This role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.

Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.

This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home.

Responsibilities

• Manage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standards

• Design and plan fault isolation and resolution for complex challenges to limit and address issues promptly

• Create and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occur

• Communicate actions needed to implement the function’s strategy and business plan within the team

• Manage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans

About you

• Knowledge and working experience in ITIL accompanied with a certification

• Information systems equivalent degree

• A background in FMCG or Supply Chain / Logistics

• Experience in incident management and ability to have these responded to quickly

• Ability to build rapport and manage stakeholder relationships internally as well as external vendors

The Bega Group Story

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
 

Life at the Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.

The Team

The End User Compute team consists of deployed engineers to customer sites and roaming technicians. The team have a strong technical background and can sufficiently handle most technical requests that an end user may log. Success is measured by customer feedback and leading indicators of support health including the age of open tickets.

The Role

As Customer Experience Engineer you will provide end user support for all technology issues and request that are escalated by the customer service analysts. You will ensure customer service agreements are met and provide a single point of contact for ownership of escalated requests and issues. The role will be based in our Sydney office and at our main client’s office in Port Botany, NSW.

Your core responsibilities will consist of:

• Ensuring all policies, procedures and work instructions are followed in the interests of customer satisfaction and contractual obligations in agreed hours.
• Resolve incidents and requests within SLA.
• Escalate to 3rd party support/ vendors where appropriate.
• Initiate and complete problem diagnosis & produce recommendations.
• Produce KBA’s (Knowledge based articles) to enable the Service Desk Analysts to close more cases.
• Enforcing and reviewing process to ensure documentation is current and to initiation escalation as required.
• Implement authorised changes.
• Diagnosing issues and provide solutions, utilising knowledge entries where possible.
• Maintaining accurate ICT spares inventory.
• Providing remote diagnostic troubleshooting and checks for customer incidents.

What will you bring?

• Strong technical understanding of LAN/WAN/Voice/Security/Server/Desktop technologies with demonstrable experience in one or more technologies.
• Possess a strong understanding of ITIL processes.
• Australia drivers licence is required.
• Excellent written and verbal communication skills.
• Ability to priorities a high demanding workload and conscientious of time management.
• Pride yourself on being a self-starter who works well under pressure with high attention to detail.
• Exhibit outstanding customer management skills.
• Have a passion and desire to develop and share knowledge.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance.

*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Logicalis.

*How can I demonstrate that I have particular needs in the application process?*
For people living with disabilities, chronic illnesses, or neurodiversity, adjustments and support can make a decisive difference in the application process. If you need any specific accommodations (tools, time, etc.) and feel comfortable disclosing this, please let us know.