The Mental Health Clinician delivers quality, recovery-based care at an advanced level to people living in the community who have been diagnosed as having serious mental health conditions. As part of a multi-disciplinary team, provides discipline specific case management to consumers as well as support for carers and families. The Mental Health Clinician liaises with clinical and non-clinical stakeholders in an advocacy capacity for their consumers (General Practice, Non-Government Organisations, internal CQHHS stakeholders).

What's on offer:
Total remuneration value of up to $128,706 p.a. is comprised of:
An hourly rate between $42.40 - $56.89 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Deliver contemporary level profession specific clinical services assessment, treatment and evaluation, within a multidisciplinary team in accordance with prescribed professional and ethical standards and applying clinical protocols including documentation.
• Within a multidisciplinary framework undertake routine tasks, ensuring the implementation in individual
• assessments, case management, diagnosis, treatment, follow-up, multidisciplinary consultation, liaison with referring agents, discharge planning and evaluation of care using appropriate outcome and data management systems.
• Demonstrate critical thinking and reasoning, problem solving skills and clinical judgement in the unit.
• Develop clinical practice knowledge and expertise through active learning within team and by engaging in professional development activities.

What we're looking for:
• Mandatory qualification/s: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Social Work: The successful applicant must hold at least a tertiary degree (or equivalent) qualification form an accredited tertiary institution in Social Work as well as eligibility for full membership to the Australian Association of Social Workers (AASW). While not mandatory, status as an AASW accreditation Mental Health Social Worker is highly regarded.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Competent level of knowledge and skill to undertake routine clinical practice with a basic understanding of recovery focussed Mental Health care.
• An ability to participate in a multidisciplinary team utilising comprehensive communication skills to establish effective partnerships and provide consultation to the team as well as other government and non-government services providers.
• An ability to deliver routine older persons mental health clinical services utilising time management and prioritisation skills.
• Ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice.

The Clinical Nurse provides a high level of specialist clinical nursing practice in the delivery of drug and alcohol health services to clients across the Central Queensland Hospital and Health Service. The position promotes harm minimisation and primary health care principles in engaging target client groups and the broader community.

What's on offer:
Total remuneration value of up to $131,900 p.a is comprised of:
An hourly rate between $54.44 - $58.30 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Fulfil the responsibilities of this role in accordance with Schedule 8, Nurses and Midwives (Queensland Health and Department of Education) Certified Agreement (EB11) 2022 – Generic Level Statements (GLS) Nurse Grade 6.1 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Provision of a sound level of clinical services (which includes medication management and administration, crisis intervention treatment, provision of psychoeducation, case management, consultation, health promotion, early identification/intervention of physical health comorbidities, liaison, and education) in accordance with prescribed professional and ethical standards.
• Demonstrate ability to manage a complex clinical caseloads and independent clinical practice.
• Contribute to the development of clinical practices, procedures and protocols, for the multi-disciplinary team that supports continuum of care.

What we're looking for:
• Mandatory qualification/s: Registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA) and a current annual practising certificate are mandatory for this position.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens

Selection Criteria:
• Demonstrated knowledge of and/or involvement in Quality management and research processes within an integrated mental health service.
• Demonstrated competence at an advanced level in the nursing care of clients with serious mental illness including an advanced knowledge of the Queensland Mental Health Act 2016 and the National Standards for Mental Health Services.
• Demonstrated ability to work within a multi-disciplinary team and undertake independent practice.
• Demonstrated ability to mentor, develop and support staff in a collaborative manner.
• Demonstrated ability to contribute towards the efficient management of resources in an integrated mental health service.
• Strong interpersonal skills
• Quality communication skills and demonstrated ability to navigate complex and challenging situations in the acute environment.

The Clinical Nurse provides a high level of specialist clinical nursing practice in the delivery of drug and alcohol health services to clients across the Central Queensland Hospital and Health Service. The position promotes harm minimisation and primary health care principles in engaging target client groups and the broader community.

What's on offer:
Total remuneration value of up to $131,900 p.a is comprised of:
An hourly rate between $54.44 - $58.30 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Fulfil the responsibilities of this role in accordance with Schedule 8, Nurses and Midwives (Queensland Health and Department of Education) Certified Agreement (EB11) 2022 – Generic Level Statements (GLS) Nurse Grade 6.1 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Provision of a sound level of clinical services (which includes medication management and administration, crisis intervention treatment, provision of psychoeducation, case management, consultation, health promotion, early identification/intervention of physical health comorbidities, liaison, and education) in accordance with prescribed professional and ethical standards.
• Demonstrate ability to manage a complex clinical caseloads and independent clinical practice.
• Contribute to the development of clinical practices, procedures and protocols, for the multi-disciplinary team that supports continuum of care.

What we're looking for:
• Mandatory qualification/s: Registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA) and a current annual practising certificate are mandatory for this position.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens

How you'll be assessed:
• Demonstrated knowledge of and/or involvement in Quality management and research processes within an integrated mental health service.
• Demonstrated competence at an advanced level in the nursing care of clients with serious mental illness including an advanced knowledge of the Queensland Mental Health Act 2016 and the National Standards for Mental Health Services.
• Demonstrated ability to work within a multi-disciplinary team and undertake independent practice.
• Demonstrated ability to mentor, develop and support staff in a collaborative manner.
• Demonstrated ability to contribute towards the efficient management of resources in an integrated mental health service.
• Strong interpersonal skills
• Quality communication skills and demonstrated ability to navigate complex and challenging situations in the acute environment.

A Nurse Grade 5 is a Registered Nurse who provides nursing services within health service settings and demonstrates competence in the provision of nursing care as specified by registration requirements, Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

What's on offer:
Total remuneration value of up to $121,106 p.a. is comprised of:
• An hourly rate between $41.73 - $53.53 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

What you'll be doing:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 5 and the Queensland Health and CQ Health commitments and values, in achievement of the organisational goals and Domains of Practice.
• Assess, plan, implement and evaluate comprehensive nursing care for consumers of the Unit in accordance with professional standards, validated practice which is consistent with the philosophy and policies of Queensland Health, Rockhampton District Mental Health Services and the National Standards for Mental Health Services.
• Participate in the development, utilisation and review of clinical pathways and care management protocols within the interdisciplinary framework.
• Deliver direct care to consumers including those with complex care needs, ensuring clinical care is evidence based and that consumers’ rights are upheld.
• Contribute actively to interdisciplinary reviews of consumer care.
• Communicate and collaborate effectively with the interdisciplinary team, external referral sources, consumers and visitors to promote consumer focus and involvement that meets the National Standards for Mental Health Services.
• Participate in the planning, implementation and evaluation of Unit induction, transition and staff development programs and activities.
• Identify and avoid or minimise risks to patients, employees, volunteers, visitors and the organisation, employees, volunteers, visitors, and the institution.
• Demonstrate participation, motivation and commitment to organisational change that promotes clinical and organisational innovation across the Business Units and maintains consistency in processes, procedures, and reporting formats.
• Be accountable for self-appraisal, own professional development and lifelong learning and acquire new skills and knowledge to meet service and patient needs that aligns with scope of practice requirements and competency standards.
• Support a positive workplace culture through the use of well-developed consultation, liaison, negotiation and conflict resolution skills, recognising the need to address issues as they arise.
• Develop, foster and maintain constructive and strong working relationships with colleagues and within the interdisciplinary team.
• Integrate the innovative use of technology and systems to deliver high quality, safe and accessible care.

Requirements:
• Mandatory qualification/s: Current nursing registration through the Australian Health Practitioner Regulation Agency (AHPRA).
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of qualification: Appointment to this position requires proof of qualification and/or registration with the appropriate registration authority, including necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required
to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Commitment to develop an ability in the identification and implementation of clinical evidenced-based skill and knowledge that applies to quality, patient safety and risk initiatives and measures to facilitate continuous improvement and the achievement of The Australian Council on Healthcare Standards (ACHS).
• Demonstrate knowledge of relevant standards, clinical guidelines and advanced clinical practice related to quality, patient safety and risk.
• Ability to establish and maintain collaborative and effective relationships with all multidisciplinary team members.
• Ability to work autonomously within a quality, safety and risk framework, and undertake preventative and management strategies to minimise or prevent clinical risk as it relates to the application of relevant standards.
• Demonstrated understanding of CQ Health’s Quality and Safety Strategic direction and the ACHS National Standards for accreditation, with application to the health service.
• Strong communication skills, including both written and verbal skills.
• Demonstrated capability and knowledge in the use of contemporary word processing, report writing, spread sheeting, database, and relevant information systems
• Ability to provide support to the Business Unit and Safety and Quality Unit in the implementation and evaluation of Safety and Quality Programs developed from CQ Health’s Safety and Quality Strategic Plan.
• Ability to undertake clinical and non-clinical audits, assist with system review and education and training related to Quality and Safety under the direction of CQ Health’s Safety and Quality Unit team.

A Nurse Grade 5 is a Registered Nurse who provides nursing services within health service settings and demonstrates competence in the provision of nursing care as specified by registration requirements, Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

What's on offer:
Total remuneration value of up to $121,106 p.a. is comprised of:
• An hourly rate between $41.73 - $53.53 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

What you'll be doing:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 5 and the Queensland Health and CQ Health commitments and values, in achievement of the organisational goals and Domains of Practice.
• Assess, plan, implement and evaluate comprehensive nursing care for consumers of the Unit in accordance with professional standards, validated practice which is consistent with the philosophy and policies of Queensland Health, Rockhampton District Mental Health Services and the National Standards for Mental Health Services.
• Participate in the development, utilisation and review of clinical pathways and care management protocols within the interdisciplinary framework.
• Deliver direct care to consumers including those with complex care needs, ensuring clinical care is evidence based and that consumers’ rights are upheld.
• Contribute actively to interdisciplinary reviews of consumer care.
• Communicate and collaborate effectively with the interdisciplinary team, external referral sources, consumers and visitors to promote consumer focus and involvement that meets the National Standards for Mental Health Services.
• Participate in the planning, implementation and evaluation of Unit induction, transition and staff development programs and activities.
• Identify and avoid or minimise risks to patients, employees, volunteers, visitors and the organisation, employees, volunteers, visitors, and the institution.
• Demonstrate participation, motivation and commitment to organisational change that promotes clinical and organisational innovation across the Business Units and maintains consistency in processes, procedures, and reporting formats.
• Be accountable for self-appraisal, own professional development and lifelong learning and acquire new skills and knowledge to meet service and patient needs that aligns with scope of practice requirements and competency standards.
• Support a positive workplace culture through the use of well-developed consultation, liaison, negotiation and conflict resolution skills, recognising the need to address issues as they arise.
• Develop, foster and maintain constructive and strong working relationships with colleagues and within the interdisciplinary team.
• Integrate the innovative use of technology and systems to deliver high quality, safe and accessible care.

Requirements:
• Mandatory qualification/s: Current nursing registration through the Australian Health Practitioner Regulation Agency (AHPRA).
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of qualification: Appointment to this position requires proof of qualification and/or registration with the appropriate registration authority, including necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required
to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Commitment to develop an ability in the identification and implementation of clinical evidenced-based skill and knowledge that applies to quality, patient safety and risk initiatives and measures to facilitate continuous improvement and the achievement of The Australian Council on Healthcare Standards (ACHS).
• Demonstrate knowledge of relevant standards, clinical guidelines and advanced clinical practice related to quality, patient safety and risk.
• Ability to establish and maintain collaborative and effective relationships with all multidisciplinary team members.
• Ability to work autonomously within a quality, safety and risk framework, and undertake preventative and management strategies to minimise or prevent clinical risk as it relates to the application of relevant standards.
• Demonstrated understanding of CQ Health’s Quality and Safety Strategic direction and the ACHS National Standards for accreditation, with application to the health service.
• Strong communication skills, including both written and verbal skills.
• Demonstrated capability and knowledge in the use of contemporary word processing, report writing, spread sheeting, database, and relevant information systems
• Ability to provide support to the Business Unit and Safety and Quality Unit in the implementation and evaluation of Safety and Quality Programs developed from CQ Health’s Safety and Quality Strategic Plan.
• Ability to undertake clinical and non-clinical audits, assist with system review and education and training related to Quality and Safety under the direction of CQ Health’s Safety and Quality Unit team.

The position works collaboratively with other members of the multidisciplinary team to ensure safe and reliable care is provided within the dynamic health environment of the Mental Health Inpatient Unit.

A Nurse Grade 3 is an Enrolled Nurse who supports a Registered Nurse in the provision of person-centred care as specified by registration requirements, Nursing and Midwifery Board of Australia Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

What's on offer:
Total remuneration value of up to $86,259 p.a. is comprised of:
• An hourly rate between $35.92 - $38.12 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

What you'll be doing:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 3 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Use sound interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Use nursing knowledge and skills to support and contribute to the delivery of patient centred care and to gain support to address patient care needs that are outside scope of practice.
• Contributes to the development and review of care plans, in collaboration with the Registered Nurse and the patient.
• Monitor the impact of nursing care and maintain ongoing communication with the Registered Nurse regarding patient health and functional status to assist decision making and provision of care.
• Organise own workload to facilitate planned nursing care and gain support from others if workload is not being achieved or patient care needs exceed scope of practice.
• Practice at a competent level of practice in accordance with relevant professional competency standards and codes.
• Contribute to the use of evidence-based practice and continuous quality improvement in care delivery to achieve the goal of continuous improvement of patient outcomes.
• Undertake self-appraisal and professional development to meet identified learning needs and Nursing and Midwifery Board of Australia Continuing Professional Development Registration Standard requirements.
• Implement and comply with policies, procedures, work instructions, regulations and standards which impact upon the position.

What we're looking for:
• Mandatory qualification/s: Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) with an annual practicing certificate.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Proof of qualification: Appointment to this position requires proof of qualification and if applicable registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Nursing knowledge and skills to competently assess, implement, and evaluate patient care within scope of practice.
• Ability and motivation to continually progress own competency along the continuum from novice to advanced level.
• Contribution to continuous quality improvement in care delivery.

The position works collaboratively with other members of the multidisciplinary team to ensure safe and reliable care is provided within the dynamic health environment of the Mental Health Inpatient Unit.

A Nurse Grade 3 is an Enrolled Nurse who supports a Registered Nurse in the provision of person-centred care as specified by registration requirements, Nursing and Midwifery Board of Australia Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

What's on offer:
Total remuneration value of up to $86,259 p.a. is comprised of:
• An hourly rate between $35.92 - $38.12 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

What you'll be doing:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 3 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Use sound interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Use nursing knowledge and skills to support and contribute to the delivery of patient centred care and to gain support to address patient care needs that are outside scope of practice.
• Contributes to the development and review of care plans, in collaboration with the Registered Nurse and the patient.
• Monitor the impact of nursing care and maintain ongoing communication with the Registered Nurse regarding patient health and functional status to assist decision making and provision of care.
• Organise own workload to facilitate planned nursing care and gain support from others if workload is not being achieved or patient care needs exceed scope of practice.
• Practice at a competent level of practice in accordance with relevant professional competency standards and codes.
• Contribute to the use of evidence-based practice and continuous quality improvement in care delivery to achieve the goal of continuous improvement of patient outcomes.
• Undertake self-appraisal and professional development to meet identified learning needs and Nursing and Midwifery Board of Australia Continuing Professional Development Registration Standard requirements.
• Implement and comply with policies, procedures, work instructions, regulations and standards which impact upon the position.

What we're looking for:
• Mandatory qualification/s: Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) with an annual practicing certificate.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Proof of qualification: Appointment to this position requires proof of qualification and if applicable registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Nursing knowledge and skills to competently assess, implement, and evaluate patient care within scope of practice.
• Ability and motivation to continually progress own competency along the continuum from novice to advanced level.
• Contribution to continuous quality improvement in care delivery.

The Mental Health Clinician delivers quality, recovery-based care at an advanced level to people living in the community who have been diagnosed as having serious mental health conditions. As part of a multi-disciplinary team, provides discipline specific case management to consumers as well as support for carers and families. The Mental Health Clinician liaises with clinical and non-clinical stakeholders in an advocacy capacity for their consumers (General Practice, Non-Government Organisations, internal CQHHS stakeholders).

What's on offer:
Total remuneration value of up to $128,706 p.a. is comprised of:
An hourly rate between $42.40 - $56.89 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Deliver contemporary level profession specific clinical services assessment, treatment and evaluation, within a multidisciplinary team in accordance with prescribed professional and ethical standards and applying clinical protocols including documentation.
• Within a multidisciplinary framework undertake routine tasks, ensuring the implementation in individual
• assessments, case management, diagnosis, treatment, follow-up, multidisciplinary consultation, liaison with referring agents, discharge planning and evaluation of care using appropriate outcome and data management systems.
• Demonstrate critical thinking and reasoning, problem solving skills and clinical judgement in the unit.
• Develop clinical practice knowledge and expertise through active learning within team and by engaging in professional development activities.

What we're looking for:
• Mandatory qualification/s: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Psychology: The successful applicant must possess a four-year degree in Psychology (Honours, Graduate Diploma) from an accredited tertiary institution and full registration with the Australian Health Practitioner Regulation Agency with a current annual practicing certificate.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Competent level of knowledge and skill to undertake routine clinical practice with a basic understanding of recovery focussed Mental Health care.
• An ability to participate in a multidisciplinary team utilising comprehensive communication skills to establish effective partnerships and provide consultation to the team as well as other government and non-government services providers.
• An ability to deliver routine older persons mental health clinical services utilising time management and prioritisation skills.
• Ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice.

The Mental Health Clinician delivers quality, recovery-based care at an advanced level to people living in the community who have been diagnosed as having serious mental health conditions. As part of a multi-disciplinary team, provides discipline specific case management to consumers as well as support for carers and families. The Mental Health Clinician liaises with clinical and non-clinical stakeholders in an advocacy capacity for their consumers (General Practice, Non-Government Organisations, internal CQHHS stakeholders).

What's on offer:
Total remuneration value of up to $128,706 p.a. is comprised of:
An hourly rate between $42.40 - $56.89 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Deliver contemporary level profession specific clinical services assessment, treatment and evaluation, within a multidisciplinary team in accordance with prescribed professional and ethical standards and applying clinical protocols including documentation.
• Within a multidisciplinary framework undertake routine tasks, ensuring the implementation in individual
• assessments, case management, diagnosis, treatment, follow-up, multidisciplinary consultation, liaison with referring agents, discharge planning and evaluation of care using appropriate outcome and data management systems.
• Demonstrate critical thinking and reasoning, problem solving skills and clinical judgement in the unit.
• Develop clinical practice knowledge and expertise through active learning within team and by engaging in professional development activities.

What we're looking for:
• Mandatory qualification/s: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Social Work: The successful applicant must hold at least a tertiary degree (or equivalent) qualification form an accredited tertiary institution in Social Work as well as eligibility for full membership to the Australian Association of Social Workers (AASW). While not mandatory, status as an AASW accreditation Mental Health Social Worker is highly regarded.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Competent level of knowledge and skill to undertake routine clinical practice with a basic understanding of recovery focussed Mental Health care.
• An ability to participate in a multidisciplinary team utilising comprehensive communication skills to establish effective partnerships and provide consultation to the team as well as other government and non-government services providers.
• An ability to deliver routine older persons mental health clinical services utilising time management and prioritisation skills.
• Ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice.

The Clinical Nurse provides a high level of specialist clinical nursing practice in the delivery of drug and alcohol health services to clients across the Central Queensland Hospital and Health Service. The position promotes harm minimisation and primary health care principles in engaging target client groups and the broader community.

What's on offer:
Total remuneration value of up to $131,900 p.a is comprised of:
An hourly rate between $54.44 - $58.30 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Fulfil the responsibilities of this role in accordance with Schedule 8, Nurses and Midwives (Queensland Health and Department of Education) Certified Agreement (EB11) 2022 – Generic Level Statements (GLS) Nurse Grade 6.1 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Provision of a sound level of clinical services (which includes medication management and administration, crisis intervention treatment, provision of psychoeducation, case management, consultation, health promotion, early identification/intervention of physical health comorbidities, liaison, and education) in accordance with prescribed professional and ethical standards.
• Demonstrate ability to manage a complex clinical caseloads and independent clinical practice.
• Contribute to the development of clinical practices, procedures and protocols, for the multi-disciplinary team that supports continuum of care.

What we're looking for:
• Mandatory qualification/s: Registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA) and a current annual practising certificate are mandatory for this position.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens

Selection Criteria:
• Demonstrated knowledge of and/or involvement in Quality management and research processes within an integrated mental health service.
• Demonstrated competence at an advanced level in the nursing care of clients with serious mental illness including an advanced knowledge of the Queensland Mental Health Act 2016 and the National Standards for Mental Health Services.
• Demonstrated ability to work within a multi-disciplinary team and undertake independent practice.
• Demonstrated ability to mentor, develop and support staff in a collaborative manner.
• Demonstrated ability to contribute towards the efficient management of resources in an integrated mental health service.
• Strong interpersonal skills
• Quality communication skills and demonstrated ability to navigate complex and challenging situations in the acute environment.

A Nurse Grade 5 is a Registered Nurse who provides nursing services within health service settings and demonstrates competence in the provision of nursing care as specified by registration requirements, Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

On offer:
Total remuneration value of up to $121,106 p.a. is comprised of:
• An hourly rate between $41.73 - $53.53 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Duties:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 5 and the Queensland Health and CQ Health commitments and values, in achievement of the organisational goals and Domains of Practice.
• Assess, plan, implement and evaluate comprehensive nursing care for consumers of the Unit in accordance with professional standards, validated practice which is consistent with the philosophy and policies of Queensland Health, Rockhampton District Mental Health Services and the National Standards for Mental Health Services.
• Participate in the development, utilisation and review of clinical pathways and care management protocols within the interdisciplinary framework.
• Deliver direct care to consumers including those with complex care needs, ensuring clinical care is evidence based and that consumers’ rights are upheld.
• Contribute actively to interdisciplinary reviews of consumer care.
• Communicate and collaborate effectively with the interdisciplinary team, external referral sources, consumers and visitors to promote consumer focus and involvement that meets the National Standards for Mental Health Services.
• Participate in the planning, implementation and evaluation of Unit induction, transition and staff development programs and activities.
• Identify and avoid or minimise risks to patients, employees, volunteers, visitors and the organisation, employees, volunteers, visitors, and the institution.
• Demonstrate participation, motivation and commitment to organisational change that promotes clinical and organisational innovation across the Business Units and maintains consistency in processes, procedures, and reporting formats.
• Be accountable for self-appraisal, own professional development and lifelong learning and acquire new skills and knowledge to meet service and patient needs that aligns with scope of practice requirements and competency standards.
• Support a positive workplace culture through the use of well-developed consultation, liaison, negotiation and conflict resolution skills, recognising the need to address issues as they arise.
• Develop, foster and maintain constructive and strong working relationships with colleagues and within the interdisciplinary team.
• Integrate the innovative use of technology and systems to deliver high quality, safe and accessible care.

Requirements:
• Mandatory qualification/s: Current nursing registration through the Australian Health Practitioner Regulation Agency (AHPRA).
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of qualification: Appointment to this position requires proof of qualification and/or registration with the appropriate registration authority, including necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required
to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

Selection Criteria:
• Commitment to develop an ability in the identification and implementation of clinical evidenced-based skill and knowledge that applies to quality, patient safety and risk initiatives and measures to facilitate continuous improvement and the achievement of The Australian Council on Healthcare Standards (ACHS).
• Demonstrate knowledge of relevant standards, clinical guidelines and advanced clinical practice related to quality, patient safety and risk.
• Ability to establish and maintain collaborative and effective relationships with all multidisciplinary team members.
• Ability to work autonomously within a quality, safety and risk framework, and undertake preventative and management strategies to minimise or prevent clinical risk as it relates to the application of relevant standards.
• Demonstrated understanding of CQ Health’s Quality and Safety Strategic direction and the ACHS National Standards for accreditation, with application to the health service.
• Strong communication skills, including both written and verbal skills.
• Demonstrated capability and knowledge in the use of contemporary word processing, report writing, spread sheeting, database, and relevant information systems
• Ability to provide support to the Business Unit and Safety and Quality Unit in the implementation and evaluation of Safety and Quality Programs developed from CQ Health’s Safety and Quality Strategic Plan.
• Ability to undertake clinical and non-clinical audits, assist with system review and education and training related to Quality and Safety under the direction of CQ Health’s Safety and Quality Unit team.

The position works collaboratively with other members of the multidisciplinary team to ensure safe and reliable care is provided within the dynamic health environment of the Mental Health Inpatient Unit.

A Nurse Grade 3 is an Enrolled Nurse who supports a Registered Nurse in the provision of person-centred care as specified by registration requirements, Nursing and Midwifery Board of Australia Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

Duties:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 3 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Use sound interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Use nursing knowledge and skills to support and contribute to the delivery of patient centred care and to gain support to address patient care needs that are outside scope of practice.
• Contributes to the development and review of care plans, in collaboration with the Registered Nurse and the patient.
• Monitor the impact of nursing care and maintain ongoing communication with the Registered Nurse regarding patient health and functional status to assist decision making and provision of care.
• Organise own workload to facilitate planned nursing care and gain support from others if workload is not being achieved or patient care needs exceed scope of practice.
• Practice at a competent level of practice in accordance with relevant professional competency standards and codes.
• Contribute to the use of evidence-based practice and continuous quality improvement in care delivery to achieve the goal of continuous improvement of patient outcomes.
• Undertake self-appraisal and professional development to meet identified learning needs and Nursing and Midwifery Board of Australia Continuing Professional Development Registration Standard requirements.
• Implement and comply with policies, procedures, work instructions, regulations and standards which impact upon the position.

What we're looking for:
• Mandatory qualification/s: Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) with an annual practicing certificate.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Proof of qualification: Appointment to this position requires proof of qualification and if applicable registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

Selection Criteria:
• Interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Nursing knowledge and skills to competently assess, implement, and evaluate patient care within scope of practice.
• Ability and motivation to continually progress own competency along the continuum from novice to advanced level.
• Contribution to continuous quality improvement in care delivery.

On offer:
Total remuneration value of up to $86,259 p.a. is comprised of:
An hourly rate between $35.92 - $38.12 p.h.
12.75% employer superannuation contribution
17.5% leave loading

Technician - Field Service
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today?s most innovative thinkers to solve the world?s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That?s what #LifeAtCummins is all about.
We are looking for talented Field Service Technician's to join our team specialising in engine repairs and maintenance for our Emerald, QLD branch. We have roster options available, either 5/2 or 7/7!
In this role, you will make an impact in the following ways:

Deliver a first-class service to our customers across automotive, mining, marine, rail, industrial, agricultural and power generation
Complete repairs and maintenance of heavy diesel products and attend to breakdowns in

... Click here to view more detail / apply for Technician ? Field Service

Principal Engineer Stormwater Service Planning
Apply now Job no: 498811 Work type: Permanent Full Time Classification: Band 8 ($115,035 - $127,911 pa) Categories: Engineering

About the role In this role, you will lead a team to deliver high quality customer service for the community and other stakeholders and implement the Citys Stormwater Services Strategy which incorporates Integrated Water Management and stormwater sustainability.
Work type: Permanent full-time Classification: Band 8 ($115,035 - $127,911 pa plus super)
Key responsibilities include:

Undertake a mentoring/coaching role that shares technical knowledge and experience with respect to drainage and flood management.
Plan and deliver a programme of investigations that respond to the characteristics of each of The Citys stormwater catchment management units. This will include financial planning, resource planning, specialist service procurement, quality control, reports, and presentations to


... Click here to view more detail / apply for Principal Engineer Stormwater Service Planning

Ruah is proud to be developing the Karlup Service, a holistic, wraparound recovery-based model aimed at supporting women and children to heal from family and domestic violence. The Karlup Service will provide a range of offerings from the Ruah Centre for Women and Children (RCWC), a state-of-the-art purpose-built facility in Perths CBD.
The Team Lead position is an important operational and leadership role responsible for supporting the Service Lead to effectively manage the Karlup Service. The Team Lead will provide leadership to a range of professionals across the Karlup Service, ensuring the cultural and trauma informed delivery of an efficient and seamless end to end recovery service for women and children.
To be successful in this role you will be expected to apply your personal drive, professional experience and exemplary conduct to build and sustain a high performing team that effectively responds to client needs, in line ... Click here to view more detail / apply for Team Lead ? Karlup Service

Employment Type Permanent


Closing Date 23 June 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent


Closing Date 23 June 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent


Closing Date 23 June 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ?just a job?, it?s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.
Every day is an opportunity to showcase your X-factor. To ensure you?re at the top of your ... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
Komatsu is expanding! We're seeking a skilled Resident Technician to join our Field Service Department. You'll maintain and repair our range of equipment, ensuring top performance and quality. You'll also support communication and data collection to strengthen relationships with our customers.
Roster: 7/7 Day Shift Roster; not on a mine site; home every night; No Public Holidays
Role Located: Rockhampton Branch
Komatsu benefits:

OEM Machine Specific Training : If you dont feel you have the skillset dont worry Komatsu provides this training
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

... Click here to view more detail / apply for Technician ? Resident Field Service

Field Service Technician - Residential 2:1
Description
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today?s most innovative thinkers to solve the world?s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That?s what #LifeAtCummins is all about.
We are looking for a talented Field Service Engine Technician to join our team here in Karratha. You will be required to carry out engine diagnostics, repairs, scheduled and un-scheduled maintenance for our customers, both on site and at the Karratha workshop.
Our customers vary across the Mining, Marine, On Hwy and Power Gen sectors. The role is a residential position based in Karratha on a 2:1 roster attracting a substantial location allowance. Karratha is a
... Click here to view more detail / apply for Field Service Technician ? Residential 2:1

Role responsibilities:

Provide high quality customer service to internal and external clients, over the phone and through email.
Record customer orders and accurately input the details into the system.
Communicate with customers regarding changes to delivery times due to transport system adjustments to routes.
Liaise with Warehouse and Transport departments to process aditional orders.
Compile daily driver delivery paperwork.
Liaise with other departments, directing calls which cannot be resolved by the customer service team.
Ensure credits are processed in a timely manner.
Maintain the customer data base.

Role requirements:

Proficiency in Microsoft Office Suites.
Attention to detail.
Clear (written & oral) communication skills.
Ability to develop and work within a team environment.
Previous customer service experience is highly desirable.

If you feel your experience fits the above criteria, please apply ... Click here to view more detail / apply for Customer Service Operator

Are you ready to get your hands dirty and join our team of problem solvers?? ? 
If you?re the go-to person, with the know-how to keep facilities running like clockwork, we have an opportunity for Service Attendant - Grounds /Handy Person for the Village and Facilities Management Services at ERA Jabiru Township. This is a full-time, 2 weeks in and one week off roster working 9.5hours per shift doing bus in and out from Darwin to Jabiru or drive in and out from Jabiru to site only.
Who are we looking for? ?? 
Reporting to the Maintenance Manager, your main responsibilities will be to deliver various Utility and Grounds services as part of a team. You must also be willing to provide a broad range of assistance to other services provided by Sodexo.  You will be required to attend to the maintenance of grounds areas, unloading and loading equipment, and general ... Click here to view more detail / apply for Service Attendant ? Grounds ? ERA, Jabiru, NT

Endeavour Foundation is one of Australias largest employers of people living with disability.  Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.   Our purpose is simple - make possibility a reality.
Are you an NDIS participant  looking for a Supported Employment opportunity in a safe and inclusive workplace? We have supported employment opportunities in the Defence Assistance Program (DAP) in  Darwin ,  Townsville ,  Brisbane ,  Amberley  (QLD),  Edinburgh  (SA),  Holsworthy  (NSW),  Melbourne (VIC) and Canberra (ACT).
As a Defence Service Assistant you could be developing administrative, hospitality and customer service skills. There are opportunities to learn about horticulture, cleaning and assisting with animals.
Working with Endeavour Foundation in the Defence Assistance Program can help you:



... Click here to view more detail / apply for Defence Service Assistant

Graduate Opportunity

We are currently working with a global brand who are expanding their Perth based offices. The graduate role available is a Call Centre/Customer Service Representative and is to join the Perth customer service team. The role will involve.


Processing of sales orders
Handling inbound sales calls and customer enquiries
Liaison with the warehouse personnel and ensuring stock availability is monitored
Responding to customer enquiries via email and chat
Follow up with transport companies for customer orders
Processing and sending quotes
Skills/Qualifications


Bachelor?s degree is required 
Strong communication skills both written and verbal
Great customer service and interpersonal skills
Strong attention to detail
A team player
Ability to work collaboratively and autonomously
If this sounds like you,  apply now  to advance your career and discover a future of opportunities.
  
For ... Click here to view more detail / apply for Entry Level Call Centre : Customer Service Role | Annual Salary Review ? WA

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton VIC 3630.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 May 2024 and close 22 June 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted