About Cars24

At Cars24, we don’t just embrace diversity—we celebrate and support it to create a stronger, more inclusive environment for our employees and customers.

CARS24 is a leading global e-commerce platform for used vehicles, with over US$1 billion in sales. Founded in India, where we are the largest player in the market—ten times the size of our nearest competitor—we have raised over US$400 million in funding and achieved a billion-dollar valuation. For 2024, our focus markets include Australia, Dubai, and Saudi Arabia.

Imagine an Amazon-like experience for cars, where you can search, purchase, secure financing, and schedule delivery—all online. Your car arrives at your doorstep, and you have the freedom to either love it or return it at no cost. Every vehicle undergoes a 300-point inspection and comes with a 3-month warranty. Because we own our cars, we stand behind their quality. Our top priority is to deliver an exceptional customer experience and make car buying a joyful and hassle-free process.

We are currently seeking a passionate and driven customer experience lead to join our team in Sydney. If you’re motivated to grow within an expanding international business and help us build our brand, we’d love to hear from you.

About the role

Are you passionate about creating exceptional customer experiences? Join our fast-growing team as we revolutionise how cars are bought and sold in Australia! We’re looking for individuals who genuinely put the customer first.

• In this role, you will manage the entire post-sale and post-delivery experience, acting as the single point of contact for our customers. Your responsibilities will include handling documentation, finance clearances, registration, car handovers, and addressing any post-sale queries or issues.
• You’ll lead a small, dynamic team of two remote, customer-focused professionals who share your passion for delivering top-notch service. Together, you’ll ensure a seamless experience for every customer.
• You’ll manage customer feedback and reviews while working closely with key stakeholders to continuously enhance our service.

Responsibilities

• Be the face and voice of Cars24 for our customers, delivering an exceptional experience every time. With your warm attitude, outstanding communication skills, and professional demeanour, you’ll not only meet but exceed customer expectations—leaving them excited to share their Cars24 experience with others.
• Build strong trust with customers by being responsive, reliable, and proactive in resolving issues on the spot. No challenge is too big for you.
• Lead a small, motivated team of two (remote), who will support you in delivering top-tier service. 
• Collaborate closely with the customer operations team to ensure every car is perfectly prepared for delivery and that all necessary paperwork is completed seamlessly, with minimal hassle.
• You’ll also gain expertise in explaining car features to customers—don’t worry, we’ll provide all the training you need.
• As we grow, you’ll play a key role in shaping and refining customer-facing processes in this exciting new venture—we’re building the playbook together.
• Your success will be measured by one key factor: customer satisfaction.

• Exceptional communication skills.
• 3-4 years of customer service experience in a retail environment, where you consistently engaged with customers.
• A customer-first mindset—you take pride in being the customer's voice within the organisation, and nothing short of 100% satisfaction meets your standards.
• A collaborative team player, eager to break new ground and be part of a team that’s transforming the way cars are bought and sold in Australia.
• You understand the ups and downs of start-up life and are excited to join the journey, ready to take on tasks as needed.
• A self-starter who thrives in autonomy—you own your role, act with minimal direction, and have the tenacity to help take us from start-up to scale-up.
• A creative problem-solver, unafraid to work beyond the usual expectations and processes, always seeking solutions that enhance the customer experience.

• Competitive Salary
• Great Employee Benefits
• Career Progression
• Employee Assist Program
• Growth Opportunities: As a fast-growing business, we provide numerous opportunities for career advancement and personal development.
  

Exceptional Team & Network: You’ll be surrounded by amazing, like-minded people. We maintain high standards for everyone who joins our team, ensuring you’re part of a fun, energetic group with a "can-do" attitude.

The IT Service Desk provides first-level IT support for Metro and satellite sites for internal staff. The Service Desk team is required to attend to IT support and service requests in a time constrained environment and are responsible for the management of the life cycle of support calls resolved by IT Support.

Where applicable the team must strive to meet SLA targets. The team is required to analyze support calls with the goal of reducing the volume of support calls via proactive mitigation and coaching of internal staff. Each team member must aim to develop an understanding of the technologies used within Nine and keep abreast of new procedures and technology. Where possible they are also expected to make recommendations for improvements with regards to workflow and procedural improvements.

This is an ideal role for someone looking to get into Tech Support

Salary for this role is $51,700.00 + Super

Responsibilities:

• Receive, record and resolve IT infrastructure problems to support productivity
• Provide timely & effective support for all IT systems
• Monitor and escalate calls to ensure resolution to agreed SLA
• Ensure effective, regular and timely communication is provided to all stakeholders
• Respond to and resolve IT incidents to support staff productivity
• Build customer relationships.
• Contribute to the education of customers and other members of the support team.
• Effectively manage incoming queues to ensure incidents and requests are actioned within an appropriate time frame.
•  Assist to maintain the Standard Operating Environment and ensure it is applied to all desktop platforms.
• Develop and maintain documentation and procedures.
• Continuously improve knowledge of the Fairfax environment and effectively share knowledge with the team.