Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025) Organisation/Entity:  Sydney Trains Job category:  Rail Operations Job location:  Alexandria, NSW, AU, 2015 Job reference number:  92510 Employment type:  Fixed Term Full-Time Salary range:  $95208.0-$109799.0 If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations. In this role, you'll: Working as part of a team who support the planning, coordination and monitoring of train movements, ensuring we are meeting operational needs and maintaining the highest level of safety for both employees and customers. As a Trainee Train Service Delivery Manager, this role will see you develop and grow a wide range of skills, through on the job training and supported training in a classroom style environment.   You…

Click here to view more detail / apply for Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025)

$30 - $35 per hour Super | 16-35hours per week depending on work volumes NSW State Government | Parramatta Location ASAP Start | Estimated 3month assignment, potential to extend       About the Company Our large NSW State Government client supports the states court system, providing security, enforcing warrants and property seizure orders whilst managing the jury system.       About the Role They are currently seeking multiple Administration Support Officers to join their team in Parramatta. The minimum working hours per week is 16hours with the opportunity to work up to 35hours depending on work volumes. This is an estimated 3month temp assignment with a strong potential to extend.    Reporting to the Officer in Charge, you will be required to provide a range of clerical and administrative services to assist in the operation and administration of enforcement operations within the Civil Operations Unit and the Jury Administration Branch. Responsibilities Act as first point…

Click here to view more detail / apply for 10 x Client Service Officers | NSW State Government

Job Title Field Service Technician – Crushing and Screening (Metso) – NSW About the company Tutt Bryant Group Originated in 1938, Tutt Bryant Group is a construction equipment supplier providing equipment sales and hire, parts and services, cranes, heavy lifting & specialised transport, and engineering solutions. Tutt Bryant has been known for quality, professionalism and innovation in the construction and heavy equipment industry. Today Tutt Bryant operate nationally with more diverse capabilities to the construction, mining, and trade sectors in Australia. Tutt Bryant Equipment is the organisations’ Equipment Sales & After-Sales Support (Parts & Service) division. As a national multi-franchise distributor of earthmoving and construction equipment, Tutt Bryant Equipment exclusively represents a number of global brands in Australia. In addition to capital equipment sales, Tutt Bryant Equipment supports its customers in the provision of spare parts, consumables, mechanical service, repairs and other support functions. The Role & Your Requirements This opportunity exists in our New South…

Click here to view more detail / apply for Field Service Technician – Crushing and Screening (Metso) – NSW

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityThe Product Owner - Customer Lifecycle is a pivotal role in the Customer Lifecycle Management team. This function is responsible for the development and execution of data-driven strategies to drive customer engagement, retention, and revenue growth throughout the customer lifecycle. This position requires a strong understanding of customer behaviour, the ability to analyse data, project management and have effective communication skills.ResponsibilitiesDevelop best in class customer lifecycle strategies…

Click here to view more detail / apply for Product Owner - Customer Lifecycle Retention

About reoohRetail Media is one of the fastest growing media segments. In the US, Retail Media is projected to reach between $60-$100bn in the next 3 years. In Australia alone this industry is expected to grow to A$3 Billion by 2025 with one in four marketing dollars going to the industry.reooh is oOh!’s newly formed Retail Media division designed to make it easy for Retailers to launch a custom digital out-of-home screen network in their physical store locations. reooh’s screen networks can be used to market a Retailer’s own products and services, deliver engaging content, and generate new revenues as part of their Retail Media proposition.reooh will leverage oOh!’s scaled operations and expertise in areas such as; asset procurement, mobilisation, maintenance, remote monitoring, ad and content serving, activating 1st party data at location and advertising monetisation - to help Retailers build a network at pace to meet the growing demands of the growing retail media…

Click here to view more detail / apply for Customer Solutions Manager - Retail Media

Our client, a Leader within the Manufacturing industry, is looking for energetic and passionate Customer Service professionals to join their team based in Campbelltown. Reporting to the Team Leader Customer Service, you will be responsible for ensuring positive and successful interactions with customers and act as a Brand Ambassador for the business. These roles are permanent, full time and is a great opportunity to join a family values based organisation with a friendly and supportive culture. The hours are a rotating roster between 7am and 6pm and there is onsite parking available onsite. Duties will include but are not limited to: Handle a range of customer service oriented tasks including; placement of phone orders, delivery enquiries and product related enquiries Provide accurate information to customers about product information, in a confident manner Manage and update customer details at every opportunity Take ownership of customer escalation and/or investigation and see through to resolution Perform troubleshooting with…

Click here to view more detail / apply for Customer Support Specialist

Auto Electrician - Field Service Posted Date:  8 Mar 2024 Location:  Sydney, NSW, AU At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. About the role WesTrac is seeking a Field Service Auto Electrician to join our team and provide support in the Sydney region. As a Field Service Auto Electrician, you will have the valuable opportunity to closely collaborate with our…

Click here to view more detail / apply for Auto Electrician - Field Service

We’re scaling up our Customer Insights and Marketing Analytics team at THE ICONIC and we’re on the hunt for savvy insights professionals to come and join our high-performing team. You’ll be surrounded by like minded colleagues who are customer obsessed data-lovers and are always striving for growth through continuous improvement and learning.

As Senior Customer Insights Analyst, you’ll be a core member of the team and in this newly created position you will play a pivotal role in shaping how customer data is harnessed through all levels of the business. The work itself is varied and interesting from supporting BAU analysis, refining and building new processes, engaging with cross-functional teams on projects and exploratory analysis to surface new action focused insights. You will collaborate with teams all across the business including Data, Tech, BI, Marketing, Finance and Category Management. 

What’s involved…

Leverage our wealth of customer data to build self-service reporting tools and dashboards that are automated, scalable and easily digested to enable informed business decisions
Develop a robust understanding of our customers to provide strategic input on marketing activities and onsite experience
Improve legacy reporting, use data to challenge the status quo and seek to continuously improve
Transform analytical output into actionable and results-oriented insights
Prioritise and respond to ad-hoc analytical requests from internal stakeholders

About you… 

Intermediate-to-strong SQL skills, comfortable manipulating large and complex datasets
Advanced Excel skills and confidence with data visualization tools such as Tableau or Power BI
Ability to manage priorities and thrive in a dynamic fast-paced environment
A love for continuous learning
Very organised, structured and process driven
Great communication skills and the ability to support others who aren't familiar with data
Google Analytics & GTM experience desirable
Facebook Ads Manager experience desirable
Marketing and/or retail experience is desirable but not essential. Experience working with customer data is highly regarded

Life at THE ICONIC...

Our culture of learning is an environment that supports and encourages the collective discovery, sharing and application of knowledge. This helps us to continually improve, achieve goals and attain new possibilities every day. From our ways of working and collaboration to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! To read more about our purpose, mission and principles, please visit our Careers page: https://www.theiconic.com.au/playbook/careers

Additional Information: 

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]

Health and Wellbeing is extremely important to THE ICONIC, so interviewing and onboarding for this role will be conducted virtually due to COVID-19.

We require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potentially more as we continue to grow.

The role will report directly to the CEO and Logistics Manager and will work closely with the Marketing Specialist.

The role is permanent full-time, 38 hours per week.

Duties:
- Implement customer care and service strategies
- Manage customer care staff
- Answer customer queries
- Resolve issues and problems that may arise in a timely manner
- Maintain customer satisfaction
- Provide customer after care
- Maximise and optimise Customer experience
- Incorporating feedback to improve Customer Service


Requirements:
- Minimum 3 years experience in customer service
- Administration skills
- Ability to remain calm in stressful situations
- Able to bring fresh ideas to the table
- Must be able to work in a team environment
- An understanding of sexy, fashion forward Menswear design

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

The Opportunity
Worldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansion has created an opportunity to build a truly global workforce, integrating Worldline Services Australia our Australian operations into a seamless international team.
Our advanced support specialists under Worldline Services Australia entity, a part of Worldline group needs to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

Annual Salary - $80,000 - $90,000 + super

Key Responsibilities:
• Provide advanced software support for payment solutions (Front to back) offered by WL.
• Troubleshoot software issues reported by WL our customers and partners through our Regional WSA Support, related to terminal payment software & platform: analyze communication traces, application logs, review source code/specifications and provide solutions in a timely manner.
• Ensure the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis & conclusion to the appropriate stakeholders.
• Closely work with Operations to mitigate impact on production issues.
• Develop/update tools for troubleshooting or internal use.
• Where appropriate, review, create and distribute guidelines & best practices.
• Identify opportunities to improve service efficiencies.
• Provide ad-hoc training when necessary.

Behavior skills:
• Strong communication skills mandatory
• Candidate must be an effective communicator (both verbaland written)
• The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
• Ability to translate technical information to a non-technical audience and vice versa
• Someone who exhibits self-motivation skills
• Ability to work collaboratively with other departments to resolve complex issues.
• Ability to manage priority conflicts and set appropriate expectations.
• Results driven
• Quick learner
• Analytical and logical
• Team player

Education Qualifications / Experience Requirements:
• Problem solving skills
• Experience in troubleshooting software issues
• Proficiency in C/C++, Python, shell scripts development
• Proficiency in Linux environments.
• Experience in Oracle or PostgreSQL.
• Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
• Knowledge in payment solutions & cryptography would be ++

Perks & Benefits
At Worldline Services Australia you’ll get the chance to be a part of Worldline group which is at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career..
• 12 weeks of paid parental leave for primary carers
• Lifestyle leave
• Employee stock purchase plan
• Access to Employee Assistance Program (EAP) plus more

Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

Call Centre Officers Join a nationally recognised event's organiser and marketing company. 1-month project with flexible 25 hours/week (12/2 start date) $35ph super North Sydney CBD location. PERSOLKELLY is the professional recruitment division representing clients and candidates in STEM, IT, Government, Executive and Professional Services - which includes all business support functions. As one of the largest recruitment organisations in Australia, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge and the confidence that their recruitment needs will be professionally served today and well into the future. ABOUT THE ROLE Our nationally recognised clients require a committed call centre officer to support them on a 1-month project. You will be mainly responsible for high-volume outbound calls to attendees of the events. You will also be responsible for ad-hoc admin computer tasks. This role suits someone confident over the phone, has excellent communication skills and has no issues following a script for the calls. To be considered for the position, you must have been in a similar script-based outbound call centre role. KEY DUTIES: Managing a high volume of outbound calls to various stakeholders. Investigating and providing a solution to various queries regarding issues raised internally or externally. Fostering a positive relationship in all customer interactions. Ad-hoc admin work such as creating PowerPoints or inputting data into the system. REQUIREMENTS AND IDEAL PROFILE: Previous contact centre or similar experience is a must. Attention to detail and time management skills. Excellent communication and customer service…

Click here to view more detail / apply for Customer Service Officer

Job Description Your New Opportunity: As one of our Field Heavy Vehicle Diesel Mechanics, your work is critical to keep our customers going and on the road! Joining the team in Chipping Norton you'll use your skills to work on premium brands with OEM training and the ability to build both your skills and career! This role gives you a dynamic work experience – both in the workshop and out in the field you'll use your problem-solving skills to provide top-notch service to our on-highway products. About you: Trade qualification Certificate III in heavy vehicles Robust background in maintenance, service and repair of heavy vehicles and trucks. Exhibit a sound technical knowledge and experience with American or European trucks – Volvo, Mack Scania, or Kenworth. Experience in Western Star, MAN Trucks & Bus, Dennis Eagle, mtu, Detroit and Allison Transmission products would be highly advantageous Easily work independently, but just as happy working in a team Have effective communication and teamwork skills, and actively promote Penske's values and purpose. Experience in Electronic control systems would be favourable. An eye for detail with high quality field service and job reports. Flexibility to respond to reasonable field mobilisations, planned activities and short notice mobilisations. About Us: Penske Australia is a premier distributor of premium diesel and gas engines, power systems and heavy vehicles. With brands including Western Star, MAN, Dennis Eagle, mtu, Detroit and Allison our operations extend across some of the most vibrant on- and off-highway markets Australia wide. As part of the Penske Group, you'll…

Click here to view more detail / apply for Diesel Technician - Field Service

Excellent verbal and written communication skills.Ability to work efficiently under pressure and adapt to changing priorities. Ability to build rapport with customers and suppliers.Strong computer skills.Excellent problem solving skills and a can do attitude.Permanent full-time position.Monday - Friday 9:00am - 5:00pm.Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.Lunch provided for all team members during our sales periods.Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.BenefitsExciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.CultureAt Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul…

Click here to view more detail / apply for Service Liaison

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch operations. As a vital member of the team, you will play a crucial role in maintaining excellence in client services related to soil, water, and air sample processing.

Your key responsibilities in this role will include but are not limited to:

• Liaise with EHS and local management to ensure the safe, efficient and harmonious operation of the Brisbane EHS Sample Receipt facility.
• Liaise and work closely with Client Service Managers, Business Development Managers, Sales Teams and other stakeholders optimise service needs and be versatile with distinct customer focus.
• Agile coordination of high-quality service and meet deadlines ensuring integrity of service and ongoing relationship growth.
• Maintain records of client liaison, meetings and related activities. 
• Scope and prepare or organise quotations as required.
• Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labelling, storing and/or timely repacking of samples for dispatch as necessary.
• As required, drive to client sites to pick up samples, and/or carry out sampling according to approved procedures. Accurately complete sampling and site records
• Perform other duties as directed by the Project Manager.

Responsibilities will include but are not limited to:

• Scheduling of appointments with customers.
• Maintaining busy inboxes, with queries, appointments and non-appointment services.
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Customer Services team, including reception duties,  dictation uploading, office administration tasks and working closely with a supportive team.