Team Leader Customer Strategy Req. Id:  6881 Date:  20 Dec 2023 Location:  Brisbane, QLD, AU, 4000 Company:  Queensland Rail Our purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting community through a modern, world-class rail service. We encourage a safe, innovative, and inclusive environment where you can deliver quality service while expanding your career and achieving your professional goals.  If you thrive in an environment where motivation, teamwork, and forward thinking are paramount, then a career with Queensland Rail could be the right step for you! About the Role The Customer Insights & Strategy team is searching for a dedicated and experienced Team Leader Customer Strategy (AS7).   Reporting to the Manager Customer Insights and Strategy, you will be responsible for: researching and identifying opportunities to improve the Queensland Rail customer experience. planning and delivering strategic customer experience initiatives. developing and implementing plans to promote a customer centric culture across the organisation. developing and delivering customer engagement programs. Remuneration:  This is a permanent, fulltime position, based in Brisbane CBD with a starting base salary of $139,943 plus 12.75% superannuation and hybrid work options to support the balance between work and personal commitments. For a full list of responsibilities, please review the position description: Team Leader Customer Strategy Skills and Experience Required: Leadership – experience leading teams, projects, change and engagement strategies (essential). Strategy – experience gathering and interpreting data from multiple sources, identify accurate insights and developing key strategic objectives and associated delivery plans (essential). Customer experience – knowledge of the theory and practice of customer experience methodologies gained within a large organisation (customer insights client-side) or market research consultancy (essential). Project management – proven ability to manage delivery of key customer experience initiatives with enterprise-wide impacts, including vendor procurement and management (essential). Communication and engagement management – extensive experience developing and implementing communication and engagement strategies underpinned by strong written communication and presentation skills (essential). Communication tools – Substantial skill in the use of contemporary office software, including Microsoft Word, Excel, PowerPoint and common data visualization software such as Tableau and Power BI (essential). Lifestyle & Work Benefits at Queensland Rail: Four weeks annual leave, as well as other leaves and flexible working opportunities to help balance between work and personal commitments. Free travel to-and-from work, as well as access to discounted and/or free rail travel for off-duty travel on the City or long-distance travel networks. Access to QR's competitive Employee Benefits 1 Team Values, Diverse and Inclusive working environment. Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs. Professional and leadership development opportunities and ongoing support…

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As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

Due to ongoing growth, Andrew Barton Laundry Systems are now looking for a Technical Service Consultant for their QLD Head Office
Based at the warehouse in Acacia Ridge, Brisbane, they are looking for an experienced, proactive Technical Service Consultant for both the equipment and parts departments to provide pre and post sales technical and implementation support to the sales team, helping maximise sales opportunities and post-purchase customer satisfaction. In addition this person will be responsible for the servicing and maintenance of equipment in our company owned laundromats, therefore there is an “on the tools” element of this position.
Duties and Responsibilities:
* Liase with existing and new customers regarding technical support.
Provide technical expertise and support to assist the sales team:
* Help the Sales Team prepare presentations and proposals
* Pre-installation site visits and measure ups
* Prepare laundry designs/site plans
* Determine the costs and amounts of materials needed for electrical projects.
* Ensure designs and completed products meet specifications and regulations.
* Assemble, install, test, calibrate, modify, and repair electrical equipment and installations as needed, adhering to safety requirements.
* Install assemblies for protection relays, metering, and indicating devices in an electrical workshop setting.
* Change out contactors, electrical motors, thermistors, and thermostats.
* Assisting with research and experimentation programs
* Internal service enquiries
* Install planning and project management
* Liaising with installation contractors as required
* Equipment programming
* liaising with chemical suppliers
* Installation of cashless payment systems
* Technical training – internal and external
* Commissioning of new laundrys
* Laundry operator training
* Repair and maintenance of equipment in company owned Laundromats
* Site visits to customer site to trouble shoot issues and provide solutions.
* Repair and refurbishment of returned stock.
Provide technical support:
* Technical parts issues
* New model information & parts ordering
* Warranty Support
* Service Agent Support
* Quarantine Stock Management
* Service bulletin management
After sales technical support:
* Managing the warranty claim process
* Primary contact point for customer and service agent techncial support
* Liaise with manufacturer service team to resolve technical issues on commercial laundry equipment.

Assist service technicians as required:
* Programming machines
* Installations and commissioning
* Other work as required
* Special projects as instructed from time to time
Skills and Qualifications Required:
To be considered for this position essential is:
* Strong technical and diagnostic knowledge and ability, experience with Data and control instruments.
* IT programs used: Quantum vend, OPL and LMS programs for Laundries.
* Related trade qualification is essential Electrical Engineering Technician.
* Experience Programming Commercial and Industrial Laundry Equipment
* Experience with servicing, troubleshooting and maintaining Commercial Laundry Equipment
* Experience with coin vending mechanisms and cashless payment systems.
* Restricted electrical licence
Other experience / skills that is required:
* A confident communicator with the ability to work as part of a team
* A current full Australian Drivers Licence
* Australian Resident / Australian Work Visa
* Solid planning and organisation skills
* Technical savvy with sound computer skills
Rewards & Benefits of the role:
* Permanent Fulltime position
* Excellent Salary + Company vehicle + Annual company bonus!
* Immediate start for the right person

Sound interesting? Then please send your resume.

Permanent, full time position -Sunshine Coast Generous base rate plus overtime Training & development opportunities Must be willing to work Alternating Monthly shifts 1 month 4am start the next month 3pm start Who we are Cleanaway Daniels, part of the Cleanaway group, is a company that provides a diverse range of product and service solutions across the Healthcare arena with the intention of 'making healthcare safer'. Our customers range from hospitals, clinics, vets, pharmaceutical companies and more. What we offer Overtime/Penalty Rates paid for weekends and Public Holidays - when available Uniforms and PPE provided Job security Work-life balance Discounts on private health insurance   Your new role Multi-stop pickups and deliveries of bins Unload and load the truck in a safe and timely manner, incorporating hand unload and pallet jack work Ensure all freight is scanned, accounted and paperwork completed as required Load restraint compliance Be part of a proactive safety culture and participate in all safety initiatives Your skills and experience Previous commercial driving experience, multi drop preferred HR Drivers licence required Be able to work independently  Be willing to be part of a sustainable company Display a superior commitment to safety *Please also note this role requires some heavy lifting, with the loading and unloading of trucks as well as various dock tasks. How to apply To Apply please submit your current resume by clicking the APPLY NOW button. Due to the nature of the work and clients we service all drivers are required to complete a Pre-Employment Medical involving a Flu Shot and vaccinations against Hepatitis A & B. Police Criminal History Checks as also required as part of the pre-employment process. Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. www.cleanaway.com.au

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Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.  It’s a big responsibility, and we have committed to do it.  As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030. Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.We are seeking a highly motivated and knowledgeable individual to join our team as a Technical Service Engineer for our Eastern Region, based on the East Coast of Australia.As the key site-based contact for our Customers, the Technical Service Engineer role is critical to provide regular value-adding site visits. You will be responsible for overseeing the product line of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) performance in the field as well as targeting competitor installed base to replace & offering technical solutions with our Teams. This is an excellent opportunity to showcase your expertise in service solutions and drive the success of our products in the region.Job ScopeCustomer focused service support for all Pumps, Cyclones, Valve, Hose & Rubber products in the region - routinely monitoring & offering improved performance solutions to Customers. In-depth knowledge of rebuilds, oversee site installation & routine maintenance of PCV equipment.Targeting competitor installed base, gathering process-data & working with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability & service support.Technical solutions sales through identifying site issues & troubleshooting - willingness to drive business development and build relationships for repeat business.Maintain site based installation list & monitor performances.Collaborate with the regional sales teams to effectively promote and market our products/services to relevant customers in the region.Work closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.Provide comprehensive training and guidance to customers, sales representatives, and site support.Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.Collaborate to support the successful launch of new products/services in the region.Assist with mining sales opportunities in region.What you bring:Experience in Supporting delivery of technical sales briefings for customer and company representativesExpererience gathering input to customer technical specifications and estimates the costs, resources, time, and technical requirements of modifying, configuring, and installing the product…

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We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: Demonstrated high level executive leadership and management expertise in a health care or emergency services environment, ensuring the provision of highquality pre-hospital patient care services to the community. Demonstrated ability to lead and inspire a large, diverse, professional team in a complex operational environment of competing priorities and needs with limited resources. Proven success in leading and implementing organisational change and service system reform to ensure the service delivery systems are increasingly responsive to the needs of patients and stakeholders. Demonstrated highly developed communication, negotiation, consultation and collaboration skills with the proven ability to advocate persuasively to achieve desired outcomes and build and maintain productive relationships with a diverse range of internal and external stakeholders. Superior conceptual, analytical and problem-solving skills, including a demonstrated ability to interpret financial and trend/output/outcome performance data to drive performance improvement. Proven capabilities and experience in strategic planning and the provision of policy advice, particularly, the ability to contribute to the development and implementation of regional operational policies, procedures, standards and service improvement initiatives.  Applications to remain current for 12 months Job Ad Reference:  QLD/535826/23 Closing Date:   Friday, 19th January 2024

Click here to view more detail / apply for Assistant Commissioner, Queensland Ambulance Service

We offer a dynamic work environment that is values driven and provides opportunities for growth and progression. We are a flexible workplace and offer the opportunity to work remotely. Some of your responsibilities will include: Lead quantitative research, including management of customer satisfaction surveys, sample design, instrument design, and survey data analysis. Lead research activities to inform digital product and service design processes, using but not limited to usability studies, contextual inquiry, sentiment analysis, usability testing, A/B or multivariate testing and surveys. Analyse customer data and undertake driver analyses to gain customer insights to inform opportunities for continuous improvement of service delivery. Establish and sustain effective relationships with peers and stakeholders across Queensland Government to support delivery of customer research and insights initiatives. Utilise your facilitation and storytelling skills to present and share insights to build organisational understanding of customer insights. Create and maintain a customer research and insights repository for sharing research and insights with other teams. Develop and champion a standard set of measurement approaches and tools in consultation with government stakeholders to encourage alignment of customer experience measurement across government. Applications to remain current for 12 months Job Ad Reference: QLD/535813/23 Closing Date: COB Friday, 12 January 2024

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Recruitment 24/7 has a vacancy for a Customer Service Administrator/Internal Salesperson for our client based in Acacia Ridge. This position is Full-Time permanent, working a standard 38-hour week. A generous salary package is on offer. Our client operates in the 'Earthmoving, Mining, and Steel Sales' industry, so a brief understanding or willingness to learn this industry is necessary. Duties are included but not limited to:

Develop new sales opportunities through outbound calls, emails, and by following up leads.
Communicating with customers to understand their specific needs and requirements, and identify further sales opportunities/
Enter quotations, sales orders, and workshop orders into a computer system. To be considered for this role you will have:
Excellent customer service and computer skills.
A great telephone manner and the ability to respond to phone calls and emails daily.
The ability to work independently, whilst being part of a team.
The ability to comprehend engineering drawings. If you are interested in the above position, please upload your resume and apply. Alternatively, please call the office on (07) 3281 2489 and ask to speak with one of our friendly consultants. We look forward to receiving your application.
Please click here to apply.

Recruitment 24/7 has a vacancy for a Customer Service Administrator/Internal Salesperson for our client based in Acacia Ridge. This position is Full-Time permanent, working a standard 38-hour week. A generous salary package is on offer. Our client operates in the 'Earthmoving, Mining, and Steel Sales' industry, so a brief understanding or willingness to learn this industry is necessary. Duties are included but not limited to:

Develop new sales opportunities through outbound calls, emails, and by following up leads.
Communicating with customers to understand their specific needs and requirements, and identify further sales opportunities/
Enter quotations, sales orders, and workshop orders into a computer system. To be considered for this role you will have:
Excellent customer service and computer skills.
A great telephone manner and the ability to respond to phone calls and emails daily.
The ability to work independently, whilst being part of a team.
The ability to comprehend engineering drawings. If you are interested in the above position, please upload your resume and apply. Alternatively, please call the office on (07) 3281 2489 and ask to speak with one of our friendly consultants. We look forward to receiving your application.
Please click here to apply.

About the Company Our client is an established trade services supplier to residential and industrial customers, and they have been providing exceptional customer service for many years. Due to expansion and their continuing success, a vacancy for a Service Coordinator is now available in their busy Installations & Service department. About the Role Your duties will be varied and may include: Administrative support for the installation and repairs of new jobs, repairs and projects Raising purchase orders Dealing with suppliers and parts ordering Arranging deliveries for installations Monitoring communication between technicians to anticipate needs (work chat, text, emails) About YouTo be successful in this role you will be an outgoing, positive and energetic individual with a “can do” attitude. You will have exceptional communication skills, patience and the ability to build relationships both internally and externally. Ideally you will have experience in a similar environment, with scheduling or dispatch experience.The Benefits Regular social events and activities On-site parking Handy southside location – close to Mt Gravatt Paid over time & monthly bonus - expected earnings $70 000 to $75 000 per annum plus super 17.5% annual leave loading Start from 6.30am/7.00am daily Secure and well-established organisation Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on 61 0417737307, quoting reference JN -122023-35541. Want to know more about Davidson? Visit us at www.davidsonwp.com

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About the Company Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. About the Role As part of a large and friendly team, your responsibilities will include: Receive inbound calls from customers, enquiring about trade services - installations, repairs and servicing. Troubleshoot faults and provide advice to rectify issues. Outbound calls to customers to follow up on enquiries. After-sales calls to confirm customer satisfaction. Identify opportunities to increase sales and value-add to customers. About You You must have an exceptional phone manner, a high level of literacy and the ability to identify sales opportunities. The Benefits Immediate start Handy south side location with parking Flexible start time - between 7.00am and 9.00am daily. WFH flexibility after training Base salary with paid overtime over 38 hours per week Uncapped commissions - average annual pay approx $60 000 to $70 000 per annum Please apply by upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on 61 0417737307, quoting reference JN -122023-35524. Want to know more about Davidson? Visit us at www.davidsonwp.com

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Customer Experience Call Centre Operator ** 3 months as a Temp - then promoted to Permanent ** ** $30-$34 per hr Super ** ** Start date: End of Jan 2024 (interviews need to be complete by December 5)  ** ** Mon to Fri office based - 9-5 pm ** WOW Recruitment is looking for a Customer Experience Contact Centre Operator to support our healthcare client, based 5 days in the office in Pyrmont, Sydney.    Our client is an Australian-owned and operated not-for-profit that specialises in hearing aids. This organisation offers solutions and services to help transform the lives of people with hearing loss.   The ideal candidate will have a can-do attitude and understand the importance of creating and maintaining customer relationships with a predominantly older clientele. Previous hearing or health related industry experience would be highly regarded but is not essential. Perks & Benefits:New Office in Pyrmont with beautiful viewsA company that encourages and supports career and personal growthGenerous salary packaging of $65K plus Super when permanentMonday- Friday - No weekendsBe involved in a new team that radiates a culture of excellence What you’ll be doing: Managing the customers experience for optimal outcomesEfficient operation of the hearing clinicNavigating multiple screens whilst nanaging call requirementsCalendar management of the clinicians in your areaLearning and efficiently using a range of software and applicationsPerforming adhoc general administration dutiesYou will be provided full training and support with the aim of an immediate start  What you will bring:MUST HAVE 2 years of phone-based Contact Centre ExperienceYou’re an excellent listener, which helps you build genuine rapport with customersPicking up the phone doesn’t faze youCustomer centric approach to your workSelf-motivated and able to work alone/unsupervised.Excellent organisational and prioritising skillsAbility to be flexible within the workplace and work effectively within a teamWillingness to learn basic repair and maintenance of hearing aids If you’re interested to learn more about this role, APPLY NOW and Louise will be in touch!

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???? Exciting Opportunity in ICT Service & Support! ???? Position: ICT Service & Support Officer (6-month Secondment Backfill) Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office) Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and motivated ICT Service & Support Officer for a critical 6-month opportunity to ensure a seamless transition for our Service Desk Team and the business. Position Purpose: As an integral part of our client's ICT team, you will provide first and second-line support, ensuring a high degree of availability, quality, and responsiveness. Responsibilities include incident and service request resolution, knowledge base updates, and effective communication with stakeholders. You'll also play a key role in supporting project delivery and may be required to travel to various sites. Qualifications: Certificate IV/Diploma in IT (General/Networking/Support) ITIL Foundation Certificate (desirable) Industry certifications beneficial Experience and Knowledge: Minimum two years in Support/Desktop administration Excellent interpersonal and communication skills Advanced analytical and problem-solving abilities Project team experience with on-time and on-budget delivery In-depth knowledge of various technologies and processes Required Technical Expertise: Desktops & Laptops Mobile phones & Tablets Printers (multi-function & tag) Microsoft Systems Centre Configuration Manager Microsoft Office, Windows desktop operating systems Citrix published applications & receiver management Android OS, Apple iOS Desirable Technical Expertise: Microsoft Windows Server, Active Directory, DNS, DHCP & Group Policy Switching, routing, and wireless network deployments Security systems & swipe points (WinDSX) CCTV Systems (Milestone) Citrix XenApp & XenDesktop farms & remote access systems Telephony systems (Cisco IP phones & Call manager) Facilities management of Air-conditioning, UPS, and power management Responsibilities and Outcomes: Provide first and second-level IT support Application of best-practice ITIL processes Manage workload queue and escalate work tickets as needed Identify incident trends and escalate to Problem Coordinator Creation and maintenance of technical documentation and user guides Support 3rd parties using our systems, including remote access Supervise work on IT systems following relevant safety protocols Maintain asset register for IT desktop equipment & mobile phones Manage user accounts and apply file system permissions in Active Directory Participate in minor works or projects following our client's ICT Project Management Methodology Accurately account for project work versus business-as-usual work in the timesheeting system Produce quality documentation and reports as required Occasional travel to other sites may be required Participate in an after-hours on-call roster Any other tasks as assigned by the Information Resources and Service Desk Manager Don't miss this opportunity to be part of a dynamic team at the forefront of the utilities sector. Apply now to contribute to the success of our client! Please apply by upload your current resume in Microsoft Word format only (.doc or…

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Oaks Brisbane on Margaret Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Refrigeration & Air Conditioning Service Technician - Brisbane Faircloth & Reynolds are seeking experienced Refrigeration & Air Conditioning Service Technicians to join our South East QLD Service Team. The successful candidates will assist us to service and maintain a wide range of commercial HVAC & Refrigeration plant within the Brisbane & Gold Coast region. About the Position: On offer is the opportunity to work for a large multisite company, on everything from industrial cold storage to large commercial HVAC systems.  With such a diverse team, and wide variety of work on offer, Faircloth & Reynolds is definitely the place to be for technicians wanting to expand their industry knowledge, enjoying what they do while maintaining work/life balance. About you: We are seeking a highly skilled and experienced Refrigeration & Air Conditioning Tradespersons who is reliable, self-motivated and a team player. Essential Criteria Demonstrated experience in the repair and maintenance of Refrigeration & HVAC plant and equipment Exceptional fault finding skills Excellent customer service and communication skills Organised with great time management skills Professional presentation and manner Willingness to work overtime Proof of eligibility to work in Australia in a permanent full-time role Essential Licences Certificate III Trade qualification in Air-Conditioning & Refrigeration Mechanical Services Licence QBCC Refrigerant Handling Licence Restricted Electrical Licence Manual Drivers Licence White Card Desirable Licences Working at Heights EWP Confined Spaces Remuneration: An attractive package is on offer including: Competitive base hourly rate Regular approved overtime payable at penalty rates Conditional sign on bonus New Vehicle RDOs Tablet, phone & uniforms About Us: Faircloth & Reynolds has been in operation for over 38 years and is one of the largest refrigeration, air conditioning and catering equipment specialists on the East Coast of Australia.   How To Apply: Upload your resume and a cover letter outlining your suitability for the position. Further information: Please contact HR on  or email  Additional Info Location: Brisbane Job Type: Jobs Job Application Form Our Clients Include TrustPilot © 2019 Faircloth & Reynolds - All Right Reserved - - -

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Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

The Customer Support Analyst is responsible for ensuring our clients receive timely assistance and resolution to technical support issues. Utilizing different resources like the user guide, internal knowledge, and their own curiosity to solve problems, the Support Analyst will investigate and solve user-reported questions and problems related to the functioning of their Actionstep systems. As a tenacious and customer friendly expert, the Support Agent focuses on getting users results with a human touch.

Reporting to the ANZ Team Lead, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company!

Who You Are:

Compassionate: you get satisfaction out of helping other people, and recognize that sometimes the best way to help is by listening and validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Results-Focused: you like to check things off your list and have a bias for action, using your decision- making prowess to make decisions quickly and solve problems.

What You Will Do:

Respond and manage to completion inbound tickets from Actionstep users across a variety of topics in time-sensitive situations, providing first level support with thoughtful, concise messages that provide expert solutions to our users.

Schedule and complete troubleshooting screenshare video calls with users when necessary, using excellent business etiquette and customer management skills to achieve high customer satisfaction.

Maintain and increase product knowledge through training and active research across Actionstep resources.

Thoroughly document user contacts, issues, and resolutions via help desk software, and contribute to team knowledge by submitting proposed solutions in internal and external documentation.

How We Measure Success:

• Responsiveness to customer enquiries
• Attention to detail when investigating issues
• Efficiency when managing multiple priorities
• Collaboration with other team members (inside support and other business units)
• Any relevant OKRs that are in place for the team

We offer a fantastic and inspirational working environment!

• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance
• Wear what you like to work.
• Take your birthday off.
• Friday afternoon socials and frequent team building events, remote and in person
• Relaxed and friendly team.
• Fantastic training and development opportunities

About the Team Logistics Vehicles Reporting to the National Fleet Manager Land121, this role will see you working in a team of 7, all focusing on the Land 121 (trucks) program of work. The Field Service team forms part of the greater Service and Support division which also encompasses Trades Assistants, Mechanics, Maintenance Planners, Data Controllers and Technical Advisors. This role will be based at our Military Vehicle Centre of Excellence in Redbank, but will require travel across South East QLD. Boxer Vehicle This role will report to the Team Lead and National Fleet Manager L400 to form part of a team of 9 Field Service Technicians. The team also forms part of the greater Service and Support team. The Land400 Field Service team are a group of hard-working individuals who have become technical experts of the Boxer vehicle. This role will be based at Enoggera and will involve travel within QLD as well as interstate. About the Role The Rheinmetall Field Service Technicians are responsible for providing maintenance and advisory services for logistics or armoured vehicles, and delivering reliable, high quality and timely service support to our customer. We are currently recruiting for two separate teams: Logistics Vehicles Working on our Land121 program and maintaining our fleet of trucks with a home base of Redbank. The most suitable trade qualification for these roles will be heavy mechanical backgrounds. Boxer Vehicle Working on our Land400 Phase 2 program with a home base of Enoggera. The most suitable trade qualifications for these roles will be heavy mechanical, auto-electrical, AME and weapons systems backgrounds. As Field Service Technician, you can anticipate some of your day-to-day tasks to include: Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles; Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP; Travelling to various sites (within QLD or interstate) to support or maintain vehicles; Being the face of the Rheinmetall brand when engaging with customers/stakeholders; Checking and monitoring the repair progress of supported vehicles and associated systems; Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility; Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products; Undertaking Acceptance and documentation of technical inquiries from the customer/end user; Performing technical investigations associated with faults or damages of equipment; and Preparing reports associated with technical investigations, including technical inspection reports or technical briefs. What are we looking for? Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly. The experience and skillset best suited to this role includes: Trade qualification as…

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Join a dynamic team as a full-time Data Entry/Customer Service Administrator in St Marys, NSW. Our client, a leading steel reinforcement supplier with 30 years of experience, seeks a detail-oriented individual. Qualifications include an NSW Driver's License and 3 years of relevant experience. Ideal candidates possess intermediate Microsoft Office skills, excel in data entry accuracy, and thrive in a friendly, vibrant work environment. Responsibilities include coordinating production schedules, managing customer quotes, handling stock orders, and ensuring smooth office operations. If you're ready for a fulfilling role in a positive workplace, apply now! Client Details Our client, a distinguished steel reinforcement supplier with over 30 years of unparalleled experience, is in search of a vibrant and detail-oriented Data Entry / Customer Service Administrator to join their dynamic team. This client stands out in the industry, not only for its commitment to quality but also for fostering a vibrant and lively environment across residential, commercial, mining, and industrial sectors. Description - Coordinate production schedules and tags- Manage customer quotes and purchase orders (POs)- Handle stock orders and transfers- Ensure smooth office operations- Perform accurate data entry with zero errors- Professionally handle incoming phone calls and distribute them to relevant departments- Greet customers and suppliers when required- Assist the Sales team as needed- Process card payments if required- Order stock and non-stock items as necessary- Process stock transfers- Manage customer service emails- Perform general office duties as directed- Report discrepancies and problems to management- Inform supervisor/manager of any processes that could impact quality and/or safety- Ensure processes deliver intended outcomes- Promote a customer-focused environment- Maintain the integrity of the Quality Management System (QMS)- Promote Workplace Health and Safety (WHS) awareness and culture Performance Goals: Timely completion of all tasks Zero data entry errors Professional handling of calls Maintain a clean and welcoming office Profile We're looking for a fun, friendly person who thrives in a bustling, lively atmosphere. The ideal candidate is not only skilled in data entry and customer service but also brings a positive energy to the team. If you enjoy a vibrant workplace and are ready to contribute to our dynamic team, we want to hear from you! Qualifications: NSW Driver's License Preferred: 3 years of relevant experience Skills: Intermediate Microsoft Office skills Accurate data entry Organised and deadline-driven Friendly, confident, and polite Collaborative team player with excellent communication skills Enjoys a fun, friendly, and vibrant work environment Job Offer Position: Full-time Data Entry / Customer Service AdministratorLocation: St Marys, NSWWorking Hours: 6:30 am to 4:30 pm

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To be successful in this position, you will have:  A customer focus to ensure you always have the customers' needs front of mind Experience in a B2B/ B2C environment Proven experience in a customer-centric role Well-developed relationship building skills  Ability to work autonomously when needed and within a team environment Excellent interpersonal and communication skills Knowledge within the packaging industry and carton manufacturing Experience with Pronto Xi or Prism software (favourable)Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. About the Industrial Packaging division  Our Industrial Packaging division not only manufactures our own biodegradable void-fill products but we also stock and support all types of void-fill needs, whether it be air-pillow, paper or bubble. We import and distribute some of the world’s leading brands of general industrial packaging products such as tapes, stretch wrap, strapping and machinery. About You/ the Role We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Support Team.As the Customer Support Specialist, you will support the National team comprising of eight Customer Support Specialists working throughout QLD, NSW, VIC & WA and cover PPG’s customer base nationally. This role is located in QLD - and initial onboarding will be remote - until return to office Hybrid plan is rolled out.In this role, you will be required to consult and liaise with internal stakeholders and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  

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BTP - Field Service Supervisor - Mackay 11 Dec 2023 BTP Read More...

Click here to view more detail / apply for BTP - Field Service Supervisor - Mackay

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Position Title: Engineering Project and Service Manager - Hydropower
Position No: SYD00001
Department: HYDRO
Reporting to (D&C)1: Managing Director
Reporting to (FLM)2: Director – Service and Rehab Australia
Location: Sydney NSW 2000
Location type: On-site/Office based with travel
Employment Type: Full-time Contract


ABOUT ANDRITZ

The ANDRITZ GROUP is a global market leader in the supply of plant, equipment, and services for hydropower stations, the pulp and paper industry, for solid/liquid separation in the municipal and industrial sectors, the steel industry, as well as for the production of animal feed and biomass pellets.

Headquartered in Graz, Austria there are approximately 28,000 employees world-wide.


JOB PURPOSE STATEMENT:

The objective of this new role is primarily to manage the supply and services of Electrical (E) and Mechanical (M) equipment package with the Andritz Hydro project team, JV partners, subcontractors and customers. This includes project, service and O&M business in both sales activities and proposal management as well as order execution.

- Conduct detailed contract review and coordinate progress meetings with all stakeholders
- Secure in full- and on-Time delivery of the components to the customer and achieve all associated milestones in the program
- Support the Service Hydro team in the bidding phase, sourcing, and installation activities
- Maintain close collaboration with the global project team (across multiple time zones)
- Deliver a best practice OHS&E attitude and performance


VALUES

Andritz employees are expected to consistently display the Andritz values of:

- Integrity (Ethics/ Transparency/ Compliance)
- Respect (Responsibility/ Fairness/ Respect/ Teamwork/ Performance
- Reliability (Respect/ Customer Orientation/ Quality)
- Sustainability (Environment/ Safety)


KEY RESULTS AREA

Project Execution 50%

Responsibilities:
- Coordinate our total supply and service package with the customer(s)
- Maintain close collaboration with all stakeholders regarding project progress and scope of supply
- In coordination with the project team, discuss and resolve contract related concerns with the customer(s)
- Monitor customer service, invoicing, expenditure, payments and administration costs
- Conduct regular review of contract requirements and communicate any variations
- Ensure timely and accurate completion of sales/service activity and customer reports (Weekly, Monthly or Annually as directed by Management)
- Coordinate activities in accordance with all local requirements and regulations, to ensure a smooth supply performance to the customer
- Manage specific Australian Standard (AS) requirements with the project team
- Identify and report any inconsistencies, hazards or risks (including proposed resolutions), to the project team
- Deliver and support excellence in OHS&E according to AS4801 and any other relevant standards
- Ensure accurate and thorough documentation of customer interactions and activities including the maintenance of accurate customer contact list and visit reports

Sales and Proposal Management 50%

Responsibilities:
- Develop competitive supply and service concepts in consultation with global experts within Andritz
- Develop competitive Operation & Maintenance concepts for maintaining power generation assets and synchronous condenser plants
- Elaborate appropriate technical solutions to satisfy customers’ needs
- Use product and technical knowledge to prepare estimates and tenders in accordance with sales and pricing policy
- Support the development of the local procurement concepts, a reliable local transport and logistics network and a local equipment installation program
- Negotiation with sub-suppliers and customers on behalf of Andritz Hydro
- Remain informed and up to date with regard to Industry related news, competition activities and product knowledge (Market Intelligence)
- Continuously and actively develop personal skills and knowledge relative to performance obligations
- Establish and develop the appropriate sales/service strategy for the sales of engineering services, supply contract for mechanical and electrical equipment in the Hydropower industry throughout Australia
- Identify new opportunities, promote new technologies, and/or replacement or modernisation of machinery and parts
- Respond to requests for sales opportunities through the development of proposals including bid formulation, reviews, approvals and submission, in consultation with key stakeholders
- Post proposal submission, assist with contract negotiations, reports on bid progress and ultimately, transition successful bids into implementation – all in consultation with relevant parties


KEY MEASURES:

Primary:
- Delivery (In Full and On Time) of agreed project outcomes
- Delivery on actions arising from meetings with the energy utility(s)
- Delivery on actions arising from meetings with the internal project team (off-shore)
- Delivery of actions on Service and Spare Parts and O&M Business
- Management and support of a proactive OHS&E delivery in accordance with contractual, regulatory and ethical standards
- Compliance to local company policies and guidelines

Secondary:

- Assist in the development and support of National sales opportunities for Andritz Hydro
- Develop and maintain key relationships with all stakeholders


OUR OFFER

Meaningful Work – ANDRITZ remains forefront of future engineering technologies and is committed to successfully delivering innovative, high-quality, environmentally responsible solutions to our customers, shaping the future we live in. Why are we so successful? Because we are passionate and love what we do!

Full Project Involvement – Working both locally and globally in a variety of key industries, our employees follow their design throughout the entire project lifecycle: from the initial concept, right into the field for commissioning. Employees and customers are both direct benefactors of this “total commitment” approach.

Professional and Personal Growth – As we continue to innovate and grow, so do our employees. From challenging and innovative work assignments to structured training programs, ANDRITZ provides employees with countless opportunities to grow their knowledge and be the best both professionally and personally.

Flexible Opportunities – ANDRITZ understands that life is a dynamic balance between personal and professional and believes that a successful and fulfilling career varies between people, so we offer a broad range of flexible opportunities.

Working Location - We offer a highly attractive office environment in the centre of the CBD in Sydney, close to the Sydney Harbour, coffee shops and various food courts.


CANDIDATE REQUIREMENTS & ATTRIBUTES

Education:
- Bachelor and/or Master’s degree in Mechanical or Electrical Engineering

Experience:
- At least 8 years demonstrable experience in senior technical roles in the in the Hydro sector, combined with successful project management/service management and execution experience.

Technical Competencies and Skillset:

- Project management/service experience with Hydro power projects or similar
- Extensive product, technical & field knowledge of the Hydro portfolio or similar
- Experience in Operation & Maintenance of power generation assets
- Experience in rotating equipment
- Experience with statutory licences, principal contractor role, and working permits
- Advanced knowledge of the MS Word, MS Excel, MS PowerPoint and MS Project
- Knowledge in an ERP system of advantage
- Ability to plan and manage your work effectively towards achieving objectives.
- Commercial & entrepreneurial awareness
- Good planning, communication & coordination skills
- Customer service orientated
- Takes ownership & initiative
- Fluency in German highly regarded

Note: This position description is not exhaustive. It represents the general position functions

About the role The Nurse Manager/Team Leader is accountable for all the operational managerial aspects and leadership of the Service Wide Integrated Function Team (SWIFT) - a multi-disciplinary inpatient mental Read More...

Click here to view more detail / apply for Nurse Manager / Team Leader - Service Wide Integrated Function Team, Queensland Health

The Opportunity
Randstad are excited to be partnering with a nationwide established brand really well-known within its industry. Our client provides solutions for records management, data backup and recovery, secure shredding and data centers.
This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers Monday to Friday.
Hours are 8:00am -4:00 pm
About the Role:

Direct contact with drivers
Enter drivers run in the system
Problem solving
Scheduling jobs in the internal booking system
Achieving daily KPI's
Data entry

About You:

Excellent Verbal and Written Communication skills
You thrive in a fast paced environment
Confident at multitasking
Experience with scheduling
Fun, adaptable and open to new experiences.
Proven track record of meeting and exceeding your KPI's and excellent attention to detail will also be highly desirable for this role.


What's in it for me?
As part of the customer care team, you will be looking after any client who has interest in their services and other administrative tasks that are presented on a daily basis.
Access to the job is convenient with onsite parking available to you.
An opportunity to become permanent in the role is available, and with your approachable personality, excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role and will make you a valued member of this close knit and established team.

If you are interested in these opportunity please APPLY NOW or email your resume to Nayara Pereira: [email protected]
If this role is not what you are looking for but would like to discuss any other opportunities within administration please reach out to us.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

Location: Brisbane, Queensland, Australia Job ID: R0034449 Date Posted: 2023-11-03 Company Name: HITACHI RAIL STS AUSTRALIA PTY LTD Profession (Job Category): Other Job Schedule:  Full time Remote: No Job Description: Hitachi Rail is looking for an enthusiastic self-motivated IT Service Desk Engineer (Level 1 Read More...

Click here to view more detail / apply for IT Service Desk Engineer (Level 1/2)