Customer Experience Team Leader
We all know and love the Adore Beauty Train - and CS has long been called the engine room of the business. Now, were looking for a new conductor! If you know what makes the CS team toot their horn and how to lead them down the right (railway) track, then jump on board and become the new Customer Experience Team Leader.  
The Role
To provide  outstanding customer experience to our customers and  lead the customer experience advisors on a day-to-day basis, ensuring all quality standards are being met and channels are managed, through regular audits. This will be a Monday - Friday role working between 8am - 6pm (as the roster permits) 
Day to day responsibilities

Approaching all work with a customer focused solutions lens
Contribute to rostering to ensure appropriate resources for channel needs
Evaluate customer
... Click here to view more detail / apply for Customer Experience Team Leader

SIXT Australia is on the lookout for a Casual Customer Experience Agent to join the team at Brisbane Airport. 

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You’ll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you’ll learn with us.

Your key responsibilities will include:  

• Creating the best rental experience by maximizing sales and service opportunities for every customer
• Advising our national and international, commercial and private customers in the branch while delivering excellent face-to-face customer service
• Be our expert on all vehicles in the SIXT fleet and advise our customer on all protection items and extras
• Manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental
• Assist with driving and valeting cars when required
• Maintaining a clean and safe working area 

Job reference: # Brand: Laverty Pathology Location: North Ryde NSW Work type: Full Time (Max Term) About us Laverty Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500 people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care. About Us As we optimise to a future-ready way of working, there's an exciting shift happening. We are transforming into a stronger, more agile organisation.  As part of this exciting




... Click here to view more detail / apply for Customer Experience People Lead

About Us As we optimise to a future-ready way of working, there's an exciting shift happening. We are transforming into a stronger, more agile organisation.  As part of this exciting transformation, we are looking for talented Customer Experience Specialists to join our team based at North Ryde. Laverty Pathology is a part of Healius Ltd., an ASX listed business and one of Australia's leading healthcare companies and provider of private medical laboratory & pathology services. Healius has an expansive network of over 100 medical laboratories and patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australias largest and most complex private and public hospitals, to small Indigenous Australian communities. The Role As Customer




... Click here to view more detail / apply for Customer Experience Specialist

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team at Hervey Bay. 

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You’ll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you’ll learn with us.

Your key responsibilities will include:  

• Creating the best rental experience by maximizing sales and service opportunities for every customer
• Advising our national and international, commercial and private customers in the branch while delivering excellent face-to-face customer service
• Be our expert on all vehicles in the SIXT fleet and advise our customer on all protection items and extras
• Manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental
• Assist with driving and valeting cars when required
• Maintaining a clean and safe working area 

Customer Experience Representative
Who We Are
Adore Beauty was put on the web way back in April by self-confessed beauty-junkie Kate Morris. Having grown up in Launceston, Tasmania, Kate lamented that all the hottest beauty products mentioned in magazines were only available to those who lived in big cities.
 So Kate innovated! She created an online beauty boutique that would make beauty products accessible to anyone, anywhere, anytime and to create a place where customers felt comfortable and in control of their own beauty journey.
Today, Adore Beauty is a bustling ASX listed, quick-paced, passion-driven company employing approx 170 team members. Every team member at Adore Beauty brings something special to the company and its culture - that's what makes us unique. The team at Adore Beauty all live and breathe the company values: we work for each other; we do the right thing; we ... Click here to view more detail / apply for Copy Of Customer Experience Representative

ABOUT US


Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers needs.




ROLE PURPOSE


As a Call Centre Customer Experience Agent, you will provide support on a range of enquiries to both our external customers and internal sales team. Our team purpose is to provide effortless interactions by phone, chat or email and we are always looking for ways to improve our customer experience. 




KEY ACCOUNTABILITIES



Handle inbound & outbound customer enquiries
Follow up




... Click here to view more detail / apply for CALL CENTRE CUSTOMER EXPERIENCE AGENT

19th November,
Claims and Customer Support Coordinator    DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia. Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.        About the role As a Claims and Customer Service Coordinator , you will be responsible for delivering outstanding customer service within the company's established performance standards. This
... Click here to view more detail / apply for Claims and Customer Experience Coordinator

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Melbourne Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we?ve pushed boundaries globally and we?ll continue to drive greater resource responsibility throughout industries and society. Here in Australia, our reverse vending machines enable the collection of empty drink containers to ensure that containers have the best chance of being turned back into containers again ? time after time. In QLD and WA we partner with Containers for Change to provide convenient options for our customers to recycle their beverage containers in the hopes to encourage them to join the Clean Loop Recycling revolution! TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community ? be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building ... Click here to view more detail / apply for Customer Experience Ambassador (West Ipswich)

As the Customer Experience Analyst , you?ll play a key part in enhancing the financial services experience for our growing customer base. With a focus on analysis and reporting, you'll use your exceptional data skills to uncover valuable insights that drive continuous improvements to our products and services.  
Let?s look at some key responsibilities:  

Support the Portfolio Manager and the Channel Manager to improve the overall customer experience with Latitude credit cards end-to-end
Be responsible for the customer journey mapping optimisation via different card types
Proactively monitor all channels customer experience, business impact and internal BU?s requests on new features, bugs fixes and other requirements approved by the executives
Partner with external vendors on various projects and researches when needed
Work closely with the Channel Manager, the design team and vendors on UI/UX design, App and LSC designs
Present CX
... Click here to view more detail / apply for Customer Experience Analyst

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team at Gold Coast Airport. 

Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You’ll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you’ll learn with us.

Your key responsibilities will include:  

• Creating the best rental experience by maximizing sales and service opportunities for every customer
• Advising our national and international, commercial and private customers in the branch while delivering excellent face-to-face customer service
• Be our expert on all vehicles in the SIXT fleet and advise our customer on all protection items and extras
• Manage our premium vehicle fleet whilst selling additional services that cover the whole topic of car rental
• Assist with driving and valeting cars when required
• Maintaining a clean and safe working area 

About the Role

Hiya Health is seeking an Allied Health Customer Experience Officer to join our Cleveland team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team!  Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections  from the first point of contact, right through until they have met their treatment goals and beyond.

You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations. Your role encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services. You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.

Duties & Responsibilities

• Managing customer enquiries promptly and comprehensively (both via phone, email, sms and in person) in a fast paced environment.
• Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
• Managing customer appointments (booking and modifying).
• Communicating with customers to ensure they can attend their services
• Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

• Exceptional Customer service skills and Administrative experience (essential)
• Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
• Experience in medical reception, NDIS and other funding models (highly desirable)
• Experience in using client management systems, email and Microsoft suite (highly desirable)
• Be located in Australia and have rights to work in Australia

We look forward to receiving your application!

Next Steps
Just click apply!   If you would like further information, please contact Karen Hall via email: [email protected]

 

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Coffs Harbour. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

JLR Doncaster are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Doncaster VIC 3108.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $120,000-$140,000pa commensurate with experience

Fulltime Position available


Applications open 12th December of 2024 and closes on 12th January of 2025.


If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Janes Introduction:

Janes enables militaries, governments, and defence companies to make critical decisions. Our expert-driven tradecraft, developed over 120 years, combined with human-machine teaming, delivers assured open-source intelligence across military capabilities and order of battle, equipment, events, countries, companies, and markets.
Linking millions of assured data points, Janes data model creates a framework of interconnected open source defence intelligence. This allows our customers to integrate all relevant data and connections into a single intelligence environment to deliver a more complete and accurate answer. Using Janes, our customers can use their scarce resource more effectively, to get to better decisions with higher confidence, more quickly.

How you will contribute at Janes:

• You will be responsible for training the end user community on the content and data from Janes they have available
• Developing and maintaining an engaged user community by understanding workflows and requirements, handling requests, comments or concerns
• You will work with the Sales team to identify and seek to capture any new business opportunities
• You will undertake end user community surveys and socialise feedback within Janes, following up on actions where required to ensue training meets and enhances their expectations of Janes
• You will support the testing of new products and development of existing products
• Lead the development and implementation of user community engagement strategies, including case studies and scenario modelling for sharing best practice
• You will work with Marketing to develop user promotions and support client engagement initiatives

The ideal skills and experience for this role are:

• Considerable experience in a data service provider and/or within the
Aerospace and Defence and military sectors
• Proven track record in an independent working environment
• Excellent communication and presentation skills both virtually and in person
• Proven administrative skills including working remotely and coordination
with multiple teams for problem solving
• Former military employee (preferable)
• IT experience/competency working with online toolsets

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
You will be supporting and managing the fleet health of all Komatsu equipment with BHPIO. This includes the new and advanced fleet of 930E-5 Electric Drive Trucks and WE Electric Wheel Loaders.
In this customer facing role you will be the go-to expert providing technical assistance for the maintenance teams and supporting the customer to resolve issues and optimise equipment performance. Building strong business relationships and rapport with site management and maintenance teams is vital to meet the operational standards set by Komatsu.
Your role is responsible for reporting including HME inspection reports, machine audits, monthly system downloads, and non-compliance. This will also include understanding scheduled machinery downtime and maintenance ... Click here to view more detail / apply for Customer Fleet Support Manager

22nd November,

Role based at UniLodge @ UC - UC Lodge
Drive an outstanding resident experience and contribute to our great culture
Permanent Full Time - 38 hours from MON - FRI
We're on the look out for a Customer Service Manager to join our team at UniLodge @ UC - UC Lodge on a Full Time basis. Great opportunity to take the next step in your career with UniLodge. 
   
What role will you play
   
As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception. You will be equipped to handle a fast-paced environment, keen to hear others views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust
... Click here to view more detail / apply for Customer Service Manager

Container Transport is a Brisbane based logistic company who provides professional, reliable, and cost-efficient container transport services. We make your supply chain more profitable and effective by delivering quality transportation services every time.

We are looking for an experienced Customer Service Manager to join our team of professionals on a full time and permanent basis

The role includes but is not limited to:
Maintain good customer relationships
Oversee and assist with customer queries and concerns
Oversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Liaise with contractors and third parties to coordinate customer service outcomes
Maintain business records
Account reconciliations
Ensure the company’s policies, procedures and standards are adhered to
Co-ordination of personnel activities including but not limited to safety, training and supervision
Report and collaborate with senior management to promote growth with customers and suppliers

Desirable traits and will highly be regarded:
Customer service focused
Strong communication skills
Good communication over the phone, in person and via email
Proficient in Microsoft Office (Outlook, Word & Excel)
Effective time management
Ability to work both autonomously and in a team
Self-motivated, organised, punctual and reliable
Must have great work ethics

Salary: Between $70,000 and $75,000 per annum + Super
If you are interested in this role, please apply now!