Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

• Love what you do and leave your mark
• Flexible and Hybrid working

As the Major Incident and Problem Manager, you will lead and oversee the resolution of major IT incidents, ensuring the swift restoration of critical platforms, products, and services. Your role is pivotal in minimising disruptions to Endeavour Group’s business and ensuring service availability, performance, and reliability while upholding high standards of customer satisfaction.

Reporting to the Manager, Incident & Problem, you will take a leadership role, directly engaging with end-users and key stakeholders to provide timely and effective solutions to service issues. You are accountable for managing major incidents across all geographic locations 24/7/365 at a strategic level, ensuring the efficient execution of major incident processes and problem resolution across the organisation.

Through strategic leadership and delivering service excellence, you will drive improvements in operational efficiency, support the overall continuity of services, and work on enhancing incident and problem management processes to secure and optimise service reliability.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the strategic coordination of responses to major IT incidents, ensuring timely resolutions and communication with all stakeholders.

• Oversee incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout critical incidents.

• Act as the key escalation point for all major incidents, ensuring prompt and effective resolution.

• Conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement.

• Align incident management strategies with business objectives and IT service management functions.

• Lead root cause analysis for recurring issues, ensuring thorough post-incident reviews and problem-solving efforts.

• Ensure problems are logged, tracked, and remediated effectively, working closely with service owners and technical teams.

• Maintain oversight of the Problem Management database, ensuring all issues are well-documented and resolved.

• Drive proactive problem management by identifying systemic issues and preventing future incidents.

• Contribute to the continual improvement of Major Incident and Problem Management processes, ensuring alignment with ITIL best practices.

• Develop and implement process improvements to increase operational efficiency and enhance service reliability.

• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) for 

• Build and nurture strong relationships with internal and external stakeholders to facilitate smooth incident responses and service improvements.

Job Title: Partnership Manager 
Location: Macquarie Park, Sydney, NSW, Australia – hybrid (in-person & remote)
Job Type: Full-time 

Reporting: To the CEO 

About Us:
Step into one of the most exciting and fastest-growing sectors in the economy with ShiftCare! As the market leader in Australia, we're transforming care management for home care, disability, aged care and healthcare providers. Our innovative platform simplifies scheduling, client management, billing, and compliance, empowering care professionals to deliver exceptional care.  

Key Responsibilities:

• Develop and execute strategies to build and maintain strong partnerships with key industry stakeholders across Australia, USA and Canada
• Identify, Target, Prioritise and pursue new partnership opportunities to expand ShiftCare’s reach and influence.
• Manage the partners' webinar pipeline, ensuring successful planning and execution of events.
• Identify and facilitate collaboration opportunities, including social, webinars, ebooks, blogs, whitepapers, and event participation.
• Oversee and manage the partnership referral program, including tracking and reporting performance.
• Collaborate with internal teams to align partnership goals with ShiftCare’s strategy.
• Monitor partnership performance and provide regular updates and insights to the CEO.

Skills & Experience:

• Minimum of 5 years of sales experience or proven expertise in partnership management.
• Demonstrated track record of meeting or exceeding sales targets through successful partnerships and business development
• Proven ability to drive sales through strategic partnerships, including a strong understanding of sales pipelines, lead generation, and conversion strategies
• Excellent communication, negotiation, and presentation skills.
• Familiarity with the healthcare sector is advantageous

Join Us:
This is your chance to make a significant impact in a booming sector and drive success through effective partnership management. Make your mark with ShiftCare!