Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and Personal-Care categories to all the major retailers and global FMCG brand owners.

About this opportunity

In this contract role, you will manage development projects and support the implementation of new products for the contract manufacturing division, across all Personal Care categories. From initial concept through to full scale production by initiating innovation, formulating new products, producing lab scale batches and supporting the new product development team.

Your key responsibilities will be to:

• Project manage all projects to completion within budget and agreed timelines
• Manage the formulation and development of new innovative personal care products and improve formulae and processes of existing products to enhance product quality and manufacturing efficiencies.
• Complete manufacture of laboratory scale batches for formulation development, customer sampling and stability testing.
• Oversee the implementation and progress of stability related testing of all new products for validating shelf life.
• Provide support to manufacturing NPD, technical/laboratory sales and marketing personnel as required.
• Liaise with new product development and marketing personnel, raw material suppliers and customers as required, facilitating the formulation and development process.
• Oversee the sourcing of raw materials both internally and externally for use in the formulation and development of new products and identifying alternate equivalent sources of supply when required.
• Develop and maintain professional relationships with customers and suppliers.
• Assisting site in the investigation of out of specification results and customer complaints.
• Develop tools and processes to support improvement of product development efficiency.
• In conjunction with relevant departments ensure compliance of new and adapted products to market regulations and any relevant quality and safety requirements.
• Contribute to the achievements of the department and company’s quality objectives.
• Support the Technical Lead chemist and co-operate with laboratory team members to achieve efficient output.
• Complete any other required tasks/assignments as directed. 

Your skills and experience

To be successful in this role, you’ll have:

• Experience in the personal care manufacturing industry
• Tertiary qualifications in a Scientific/Engineering field [e.g. Bachelor of Science (Chemistry), Chemical Engineering or equivalent] 
• Ability to develop a sound understanding of technical, IP and regulatory issues relating to product development in personal care.
• Ability to investigate and fully scope new products and make sound recommendations for execution.
• Ability to trouble-shoot and implement an investigative approach to a wide variety of technical, timeline-related challenges as required.
• Knowledge of Aust/NZ regulatory requirements for personal care products