INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

Reporting to the Operations Manager, you will have the responsibility for maintaining the building, plant, equipment, fixtures and fittings throughout the hotel to the required standard as per the hotel’s needs. You will ensure a pleasant and safe environment for all guests, visitors and employees.

Your daily responsibilities include, but are not limited to are the following:

• Inspect all areas of the property for safety issues and take immediate corrective action.
• Assist guests regarding property facilities in an informative and helpful way.
• Undertaking general repairs and maintenance as well as preventative maintenance programs throughout the Hotel. This includes basic plumbing, air conditioning service and repairs.
• Pool maintenance including use of chemicals and water treatment.
• Servicing of plant and general equipment as directed.
• Ensuring all painted areas are maintained and in good order.
• Performing duties relevant to experience and trade as applicable and perform other maintenance related tasks as required.

The Company

Civmec is an Australian-owned, integrated, multidisciplinary heavy engineering and construction services provider to the energy, resources, infrastructure, marine and defence sectors. With a pipeline of more than $1.1 billion in current and future projects, our diversification enables us to operate extensively across the nation, supporting a wide range of landmark projects and providing variety and career development opportunities for our workforce.

Join the Civmec Team

Civmec are looking for an experienced Welding / Mechanical inspector to join our project team working on a Lithium plant. This is a drive in, drive out role based in Kwinana. The is a full time drive in/drive out project role based on site in Kwinana on a 5:2 roster, the project is scheduled for completion in late 2024.

The Role

We require an experienced QC Inspector to support the Quality Manager on site. Duties will include the following:
• Review of project quality documentation including, Inspection and Test Plans (ITP), Weld Procedures, Project Specifications, and drawings.
• Perform weld inspections, before and after welding.
• consumables, essential variables, and size/shape of welding are compliant with the approved weld procedures, standards, and drawings.
• Ensure weld traceability is maintained on all weldments.
• Quality release of all compliant weldments and sign out of all associated ITP activities.
• Working to the quality management system procedures and work instructions
• Flange management / bolt tensioning inspections.
• Undertake Mechanical inspections.
• Overseeing non-destructive testing, qualification records.
• Maintain accurate paperwork and records. To be successful in this role you will possess the following skills and experience:

About You

To be successful in the role you will possess the following:
• Minimum 5 years demonstrated experience in a similar project site-based role.
• Current recognised International Welding Inspector qualifications or CSWIP3.1 or equivalent
• NACE qualification desirable
• Mechanical Knowledge desirable
• Knowledge of Australian / ASME standards relating to structural steel, pipe, and welding
• Experienced and familiar with ISO and AS/NZS weld symbols.
• Strong welding knowledge
• Mechanical knowledge is also highly regarded.
• Trade or tertiary qualifications in an engineering discipline
• An ability to liaise at all levels with the Client and Subcontractors and ability to work as part of a team.
• Self-discipline and work ethic to operate efficiently within a team or autonomously.
• Solid communication skills to work through issues and negotiate win/win outcomes.

Civmec + You

At Civmec, we offer an inclusive workplace built on family values, with a ‘Never Assume' culture, sustained by our experienced and supportive management team. We believe our workforce is our greatest asset, and that's why we provide an environment rich in career development opportunities to upskill and develop professionally. Our generous Reward and Recognition scheme recognises employees that go the extra mile. Our staff benefits scheme gives you access to accident and sickness insurance, and a range of travel, entertainment, vehicle and lifestyle discounts.

How to Apply

Please click the "apply" link to start your application. We look forward to starting the pathway to your career with Civmec.

Civmec is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islanders. We respectfully request no agency submissions.

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• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

Our National Real Estate department is seeking 2 x Procurement Specialists to join the National Procurement team of ALDI Stores, based in Minchinbury NSW. This is a permanent full-time position.

In this role you will be responsible for the efficient end-to-end procurement of corporate services across ALDI, with a focus on enhancing our Fixed Assets and Construction categories. The ideal candidate will thrive within a fast-paced corporate environment, collaborating with key internal and external stakeholders across multiple departments and projects to secure and manage high-quality commercial agreements.

What does the role involve?

• Lead end-to-end procurement process including planning, sourcing, negotiating, contracting and supplier lifecycle process
• Manage contract performance to drive our suppliers to meet contracted SLA’s and KPI’s
• Apply sound project administration skills to manage timelines, priorities, milestones, issues and risks
• Help shape strategies within Fixed Assets (HVAC & Fire Services) or Construction/Property Consulting categories 
• Lead budget estimations, sourcing operations, review purchase bids and negotiate with suppliers
• Conduct spend analysis, review supplier data, analyse market trends, identify industry benchmarks and prepare reports to influence decision making
• Develop and maintain relationships with stakeholders to ensure efficient execution of agreed processes
• Assist the Executive Manager with presentations and projects as required

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

At AP+, we rely on a meticulous financial system to drive our business forward. The Accounts Payable department keeps that system running smoothly by managing cash flow and paying vendors and suppliers. We are searching for a skilled financial specialist to join our AP team to help process, track, and record payments in an accurate, efficient, and timely manner.

This role calls for someone with a keen eye for detail, willing to work independently and with a passion for financial excellence.

You will be responsible for:

• The end to end Accounts payable process
• Coding and matching invoices to Purchase Orders
• Credit card and bank reconciliations
• Supplier & internal query resolution
• Assist with month-end procedures
• Monitoring Finance mailbox

In order for you to be successful in the role, you’ll have:

• 2+ years of proven experience in an Accounts Payable position
• Experience with credit card and bank reconciliations
• Excellent attention to detail and accuracy
• Effective communication and interpersonal abilities
• Previous experience with NetSuite desired but not essential

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.

The Company

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales totaling $1.26B last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The position is responsible for:

• Processing customer orders via Redox’s in-house system
• Provide phone/email support for customer service enquiries
• Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer
  deliveries are completed in a timely manner
• Other administrative tasks such as Reception relief

The ideal candidate will have:

• Previous experience in an office setting

• Possess excellent time management & organisation skills and high attention to detail.

• Polite and professional phone manner

• Excellent verbal and written communication skills

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

• Salary package inclusive 17.5% leave loading
• Bi-annual company performance bonus
• Annual Salary review
• Lunch provided daily onsite
• Joining a friendly and supportive team at a time of great opportunity and growth
• Secure onsite parking

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

landscape-construction 08 Nov 2023 Landscape Construction, Certificate III, 1st to 3rd year, Castle Hill NSW 1300apprentice currently have a fantastic opportunity for motivated individuals to commence or recommence a Landscape Construction Apprenticeship with fantastic host employers based in Castle Hill, NSW. Our host employer designs builds and maintains contemporary and innovative landscapes that foster and promote outdoor living. Every one of their projects is drawn, built and maintained by the hands of their skilful and passionate team. You will learn your trade from them, as you undertake a Certificate III Landscape Construction while working on housing developments, commercial properties, rooftop gardens and high-rise courtyards. Some of what you will learn: Brick and stone structures Paving Retaining walls Plant and soil improvements for garden and turf areas Drainage installation Plant and soil practices, including implementing plant establishment programs Project costing further into the apprenticeship. Must have: Driver’s licence and own transport Experience with using basic hand tools White card or willing to obtain one. To be successful: Have a passion for this trade and want to be part of a growing business once you’ve completed your apprenticeship Physically fit and not afraid of physically demanding work Well presented Great work ethic Dedicated and wanting to learn Follows directions well. The benefits: Gain a Certificate III in Landscape Construction Learn from industry-leading tradespeople You may qualify for the Australian Apprentice Training Support Payment of up to $5000.00. Dedicated 1300apprentice mentor to support you throughout your apprenticeship Earn while you learn, paid weekly Uniforms and PPE provided. Access to our Employee Assistance Program with free confidential counselling services. Apply today: If this sounds like the opportunity you’ve been looking for, submit your up-to-date resume with a brief cover letter outlining why this role interests you. Please note that applicants MUST have full unrestricted work rights in Australia. Due to the high volume of applications received by 1300apprentice, only shortlisted applicants will be contacted. We want to take this opportunity to thank you for taking the time to submit your application and considering 1300apprentice as a potential employer. We encourage you to apply for opportunities we have advertised in the future. About us: Working with large and small employers, 1300apprentice connects apprentices and trainees to the right employer. A for-purpose organisation with over 30 years of experience in Vocational Education & Training, our professional, approachable team are here to help you. With an experienced mentor to support and guide you, we aim to see you succeed and confidently grow as a person and professional. 1300apprentice values and recognises diversity in the workplace. We are an equal opportunity employer and actively support applicants from a diverse range of backgrounds to apply. We offer safe and inclusive working environments where you…

Click here to view more detail / apply for Landscape Construction, Certificate III, 1st to 3rd year, Castle Hill NSW

Nurture. Grow. Thrive. Accepting a role with Elders means you will be joining a team ready to support and grow your career. Be part of a culture that has been in the making for more than 180 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication, and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape, we are confident that you too will be proud to grow your career at Elders and wear the pink shirt.About the role Due to an internal promotion, the Shepparton Branch is looking for an Administration Officer on a full-time basis to work closely with the branch leadership team to continue to drive growth and deliver exceptional service to our clients. This is a dynamic position, which plays an integral role in the day-to-day running of the branch, with priority being providing outstanding administration support to the team. Elders value flexibility and candidates seeking part-time hours are encouraged to apply.Our Administration Officers are the first person our clients see when they interact with Elders. Your expert customer service skills will operate as the backbone of the branch and support the sales teams in building relationships with clients. With the backing of the Elders network, you will be provided with the tools necessary to take clients through the end-to-end sales process and supported to learn and grow your career.  ResponsibilitiesAs a key member of the branch, you will enjoy a varied day including:Providing expert administrative support to the team, allowing the branch to develop and foster professional relationships; Delivering support in all areas of the sales process, including in-store sales processing and handling various customer queries;Oversee the general running of the branch, ensuring everything is running efficiently. The Admin Officer position is really the overall backbone of the team;Manage the branch daily banking processes, as well as assist with expense management to ensure the branch is operating effectively; Creating promotional and marketing materials for the branch to actively promote the Elders brand, this includes ensuring that the showroom and displays are presentable and in line with current marketing campaigns;Assisting with field days, and other local events to maximise on our community engagement.About youTo excel at Elders, you: Have a background in business administration and a strong interest in providing outstanding administration supportAre comfortable and thrive in a collaborative and results-focused working environment  Are resourceful, forward-thinking and embrace technology Are passionate about effecting real change for both your clients and your community Have an ability to provide a high level of customer service and cultivate relationships with current and future clients About EldersElders is proud to be the last Australian-listed major agribusiness. The most trusted agribusiness brand in Australia.…

Click here to view more detail / apply for Administration Officer