Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Epworth Freemasons (East Melbourne) seeks an experienced Bookings Officer in a full time capacity. 

Reporting into the Patient Services Team Leader, this role will be responsible for the management of surgical and medical bookings into the patient management system. 

You will be required to work closely with clinical staff to ensure accuracy of the bookings to the Theatre Module to assist with planning. You will have a high level of understanding of health fund validation and the admission process to the hospital, and will assist patients, visitors, medical specialists with admission and discharge related enquiries. 

This role supports the Business Officers within the team and incorporates the administrative processing of patients prior to admission to hospital including registering patients on the hospital’s patient management system and scheduling of patient attendance.

You will provide excellent customer service both via telephone and in person and will play an active role in ensuring enquiries are answered and resolved in a professional and customer-centred manner.  

In this role you will liaise closely with doctors, secretaries, and patients, responding promptly to bookings enquiries, requests and general administrative duties.

Position Description        Inherent Requirements 

To be successful you will have:

• Excellent communication skills
• Previous experience in a theatre bookings role
• Strong computer literacy
• Excellent attention to detail
• Strong customer service focus
• Ability to cope under pressure and make informed decisions according to hospital needs

Previous administration experience in the health care sector, medical or health fund industry is essential.

About Epworth Freemasons 

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Officer is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

• Part time 2 days per week ongoing role (Tuesday & Thursday)
• Ringwood location
• Super + Generous Salary Packaging benefits of up to $18,550

Job Description

You will be responsible for supporting all aspects of our Community Health Paediatric and Counselling team's business ensuring a smooth running of our clinics and program. Working collaboratively with the Allied Health Services and the broader Primary Health program, you will help to ensure quality service delivery and robust systems and processes.

You will provide services of office administration including;

• Track and prioritise requests via admin email.
• Assist with planning and delivery of multi-disciplinary group activities such as coordination room bookings, organising resources, documentation of consent, feedback and outcomes reporting.
• Prepare and format templates, reports, manuals and documents (e.g. customer correspondence, agendas, minutes, newsletters, flyers)
• Book and confirm appointments via SMS, documenting such activities in Trakcare, including booking of interpreters.
• Assist with the creation of new health records, registering customers, archiving, retrieval and general filing of records.
• Clear effective communication with stakeholders across all levels of the Allied Health teams and programs

We don’t just talk, we listen. At Jaybro Group, you don’t just find supplies, you find people. Real people. We go beyond simply supplying essential products and services. We foster a culture of care and responsibility that impacts everyone we touch. We’re more than just a service provider. We’re here for you every step of the way. Harness the power and expertise of 7 brands and suppliers in one marketplace — all united in empowering lives and connecting communities.

With over 25 years of experience, we're Australia and New Zealand’s leading supplier of key infrastructure products and services across safety, hardware, fencing, civil consumables, geosynthetics, underground utilities, and more.

We are currently seeking an Accounts Payable Officer to join our Arndell Park Team. The Accounts Payable Officer will be responsible for providing excellent customer service to suppliers, ownership of accounts payable suppliers ledger, resolving accounts payable queries, setting up payments to suppliers with subsequent allocations completed & remittances sent.

Responsibilities

·         Maintaining healthy supplier relationships

·         Accounts payables queries attended and resolved via telephone and mailbox.

·         Set up new supplier account.

·         Process invoices into the accounts payable system; ensuring accurate processing within deadlines.

·         Resolve invoice discrepancies and issues to ensure prompt payments

·         Perform Statement of accounts Reconciliations monthly

·         Management of Accounts Payable Mailbox

·         Ensuring supplier ledgers are up to date with no discrepancies

·         Payment runs setup and allocations of accounts paid

·         Provide remittances to suppliers on a timely manner

·         Assist with month end closing

·         Complete credit application forms

·         Verify and process employee expense claims and manage the approval and payment process

·         Perform all other duties as assigned and required by Accounts Payable Manager

·         Bachelor’s degree in accounting, finance or related discipline

·         Proven experience as an Accounts Payable Officer for over 3 years

·         Intermediate level - Excel and Microsoft Office

·         Proficient user of finance software

·         High level of accuracy coupled with strong work ethic

·         Strong organisational ability to multi-task and prioritise daily tasks

·         Excellent attention to detail as dealing with supplier accounts and invoices

·         Exceptional communication skills to liaise with all people at all levels (both internal and external)

·         Has experience working in a fast paced environment

·         MYOB/PRONTO experience desirable

• Great company culture & high employee engagement where all employees have a Stake in the Outcome.
• Training & development opportunities
• Positive and inclusive work environment

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.