AECOM’s progressive Cost Management team has a new opportunity for a proven Cost Manager to work in partnership with our Building Services practice, alongside this our Cost Management team also support major projects in Transport, Civil Infrastructure, Energy and Environmental sectors.

This is a new position to support our growing team of Cost Managers in Melbourne and will allow you to lead and support our multi-disciplinary projects with a key focus on Building Services projects, while benefiting from a world-wide knowledge base of specialist engineering and construction professionals.

As part of our high performing Cost Management group, you will be responsible for providing cost management services on some of Melbourne’s most iconic projects, giving you the opportunity to further develop your career in a range of market sectors.

As part of this role tasks will include, but are not limited to:

• Assisting with feasibility studies, capital cost advice;
• Cost planning and estimating during design phases;
• Measurement of quantities based on design drawings;
• Construction phase cost management;
• Asset Management
• Life-cycle costing.
• Risk Management
• Producing monthly cost reporting, cashflows and the like
• Developing client relationships both internally and externally

This role is ideal for a highly driven professional who is looking to continue to grow their cost management skills in Building Services, working on a range of medium to large-scale Buildings projects.

About The Role
As a Support Operations Manager, you will lead, manage, and be the escalation point for the Technical Operations Engineers and Menu & Support Leads, in order to provide world-class customer support to our global clients across all our products: Serve, Connect, Reward and me&u. In addition to your day-to-day leadership responsibilities, you will dive through the data to identify key opportunities and work cross-functionally with other departments to retain revenue and increase customer satisfaction.


What You’ll Do
- Onboard, train, manage, motivate and develop the Technical Operations Engineers, Menu & Support and Customer Experience Leads, providing coaching, engagement and evaluation to assist them in their day-to-day responsibilities and career development.
- Oversee the Customer Experience and Customer Support team to ensure requests are assigned appropriately and actioned in a timely manner within relevant SLAs.
- Build, develop and maintain internal systems and processes that ensure effective communication and escalation of issues between support and engineering teams, including product feedback and ideas to improve the product.
- Review, report and advise relative importance/impact/priority of product issues to ensure swift resolution and reduce customer impact.
- Establish and maintain processes for effective communication and collaboration between Support and other departments.
- Enable and build a strong culture of data-informed decisions, allowing teams to feel supported, have clarity and thrive with measured results.
- Be obsessed with data and analytics, building dashboards to measure KPIs and identify opportunities in line with priorities such as Net Revenue Retention, reducing the number of support cases, response times and increasing CSAT.
- Ensure the Support and Customer Experience teams are set up for success with the required tools and documentation in place to deliver an excellent customer experience to our customers.
- Provide non-technical and technical support to our customers and serve as the escalation point for the Technical Operations team and Menu & Support team.
- Be the Customer Success team's source of truth regarding technical issues and troubleshooting, escalating issues to the developers when issues are confirmed.
- Lead and coordinate the Technical Operations and Customer Support team during and after high-severity incidents.
- Work closely with the Customer Operations Director to identify improvements to processes, tools and products to reduce the number of inbound support requests.
- Work with the Programs and enablement Manager to ensure correct internal and public documentation for all support and product-related knowledge bases.
- Create and manage our incident response plan and ensure all SLA’s are met.
- Directly handle communications and be the escalation point for large enterprise accounts and groups.

What You'll Need
- You’re a leader in nature; you’re motivated by nurturing both new and existing talent.
- Strong organisation and time management skills, with the ability to juggle multiple priorities and projects. This is a busy and fast-paced team within the company.
- You think outside the box and love continually improving processes. In previous roles, you’ve run, or been heavily involved in, operational improvement projects.
- Technical understanding of the company hardware and software platforms to provide support and guidance to venues.
- Understanding of how web applications work and being able to analyse and interpret log data (using platforms such as Datadog) to troubleshoot and resolve issues.
- Knowledge of SQL or other database query languages
- Experience with leading globally dispersed teams
- Technical understanding of APIs and how they work, given that all integrations utilise APIs
- Basic knowledge of writing HTML, CSS and Javascript code - relevant to Connect templates
- Ideally, previous experience with building automation and apps using Superblocks to increase efficiency and lessen reliance on the Engineering team

Project Manager Opportunity- drive your career growth within defence on a new, diverse project Your new company Working with a talented team, this opportunity will allow you to work closely wit stakeholders and various other disciplined teams and provide innovative solutions for their customers. You will gain hands-on exposure working across a variety of projects and sectors. This company prides itself on career growth for its employees as well as flexible working arrangements in a diverse working environment. You will be offered an attractive salary package working in Melbourne's North / East suburbs. It is an amazing opportunity for someone who is looking to grow their career in the project management space in the early stages of a new project. Your new role This opportunity for a Project Manager will predominantly drive your career growth within defence. You will play a pivotal role in planning, executing, and overseeing various projects within our organisation. Responsible for ensuring that projects are completed on time, within scope, and on budget. Required to effectively work with cross-functional teams, communicate with stakeholders, and manage resources to ensure that project success is achieved. The role will require you to be diverse, strategic and adaptive to change. This is a hugely exciting project for someone looking to get diverse experience in defence. Key Responsibilities

Define project scope, goals, and deliverables.
Be involved with scheduling and planning for a new project
Work collaboratively in a team dealing with various shareholders
Develop comprehensive project plans, including timelines and resource allocation.
Create and maintain project documentation, such as schedules, budgets, and risk assessments.
Effectively managing projects, ensuring project deliverables are met
Identify and mitigate risk
Work alongside the senior program manager across budget and resource management, quality assistance and change management.

What you'll need to succeed

Experience working in a project engineering environment and understanding of project management methodologies.
Demonstrated experience managing Australian Defence projects and contracts. Understanding of the ASDEFCON contract framework.
Bachelor or Postgraduate Degree (
Australian Citizen, eligible for Defence Clearance

What you'll get in return You will be working as part of a defence subsidiary of a global top tier company who are leaders in what they do. With a large organisation with huge plans for growth and a specific focus in R&D this organisation is expanding each year. You will join a team of leading professionals who are specialists in their area. Joining a company where no day is the same offering diverse work, hands on exposure and an inclusive, flexible work environment, this position is not to be missed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

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About the Role

We currently have an outstanding opportunity for a customer centric Regional Service Manager, based in Melbourne, who is focused on building strong relationships and driving outcomes for our customers whilst providing motivational leadership to the team.

This role will see you retain responsibility for providing an excellent client experience for all Headland Services to all Headland clients within the designated region. You will be responsible for ensuring the most effective utilisation of resources, planning and scheduling considering both costs and quality in line with our contractual obligations. This role gives you the opportunity to utilise your existing knowledge to identify and action any process and procedural improvements that will be of benefit for Headland, our people and our clients. Along with the operational elements of the role you will also be responsible for people development and financial management. This includes recruiting, facilitating development and feedback meetings and training.

The salary on offer is between $110,000 – $140,000 per year.

About You

To be successful in this role you will have sound technical/Engineering understanding of Service Delivery, this will be backed by an Engineering Degree, Diploma or Trade with related experience. You will have previous involvement working with similar machine tool or capital equipment servicing, as well as the ability to work autonomously to achieve business targets. You will also have had experience of technical field staff management, building teams, holding difficult conversations, coaching others, managing conflict and negotiating successful outcomes. Above all you will be a natural born leader who goes above and beyond, while looking for new, effective and innovating ways to lead a services business which becomes recognised by clients and internal staff as the best in the industry.

About Headland

Headland Technology is a multi-generational family business, with over 70 years of success in the Australian and NZ marketplace. No long-term debt, in continuous growth mode, and more recently experiencing unprecedented opportunities through an expansion of portfolio and territories. We currently have over 46 application and technical engineers with a total of 100 employees across Australia and New Zealand.

We offer an extensive training, reward and recognition program which attracts and retains some of the best and brightest minds locally and internationally. All whilst investing heavily in the career development and personalised support of our team.

Our solutions include global premium brands, and services which are changing the face of manufacturing across Australia and NZ.

Headland Technology is an equal opportunity employer and a strong advocate who proudly celebrates diversity and inclusion.

We have offices and a physical presence right across Australia and NZ (Sydney, Brisbane, Melbourne, Adelaide, Perth, Auckland).

If you are ready to make your mark by joining the Headland team in a strategic leadership role then apply today.