Your Career

As a Prisma Cloud Solutions Architect (SA), you will play a key role as an overlay Specialist Presales Engineer, responsible for providing Cloud Security expertise to potential customers within your assigned territory. Prisma Cloud is the industry's most complete Cloud Native Application Protection Platform (CNAPP), providing code-to-cloud security in and across any cloud. Your technical acumen and expertise will be instrumental in supporting our sales efforts and ensuring customers understand the value of Prisma Cloud in securing their cloud environments.

Your Impact

• Act as the technical expert on Prisma Cloud, providing in-depth knowledge and articulating the value proposition to potential customers within your assigned territory
• Collaborate closely with the sales team to support presales activities, including customer engagements, technical demos, and proof-of-concepts/proof-of-value
• Deliver compelling presentations and lead discussions with customers at all levels, from engineers to C-level executives, to showcase the benefits of Prisma Cloud solutions
• Understand customer needs and tailor technical solutions to meet their unique cloud security requirements
• Provide mentorship and best practices during the presales process for strategic opportunities, ensuring successful implementation and rollout
• Stay up-to-date with cloud security trends and emerging technologies to maintain a competitive edge and contribute to product improvements
• Act as a conduit for customer feedback, providing valuable insights to Product Management and R&D teams to enhance our offerings
• Collaborate with cross-functional teams, including Product Management, Marketing, and Technical teams, to contribute to go-to-market strategies and ensure seamless execution

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Due to continued growth within our team, we have multiple roles across Australia. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

The location of this role will be based on-site in Grafton. To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The primary responsibility of this role is to lead areas of the design and development of Epsilon Retail Media’s software systems. This role will be familiar with all the policies, procedures, and technical issues related to programming. You will be generally competent across the majority of areas within the Epsilon Retail Media system and have a good understanding of how it functions together.

You will take a lead position in the development of initiatives within the squad structure and provide the technical vision for the initiatives you are involved in. You will also be responsible for communicating status updates to people external to the squad, including any potential risks to the delivery deadline (scope creep, reduced resources etc.) as early as possible so effective support can be provided.

Responsibilities and duties:

• Mentor Junior and Intermediate Software Engineers by providing advice, coaching, and educational opportunities.
• In collaboration with your Engineering Manager and the Technical Lead, build and maintain development processes and procedures, in TDD (test-driven development) or BDD (behaviour-driven development), and build upon a core SDLC.
• Implementing and monitoring ongoing strategies to enable us to deliver quality and excellence through robust testing education and policies that are balanced and appropriate to the scope of the project being delivered.
• In collaboration with the Test and Release Manager, establish automation quality assurance test methods and procedures, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.
• Perform intensive testing of all new and existing programs to ensure they are free of errors and function as intended.
• In collaboration with other Senior Software Engineers and Engineering Managers, ensure timely status and metrics reporting to project management and senior management.
• Work with the Development team, Product Managers, and Engineering

Benefits:

• Free gym membership
• Additional 5 days leave each year after 2 years
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 
• Rewards and recognition - shop our rewards store front when you receive points
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes 
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs.   
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits. 
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs. 

As an Associate Engineer in our Water Infrastructure team, you will help deliver major, cutting-edge projects. Our Water Infrastructure project portfolio spans water-sensitive urban design, water infrastructure, floodplain management, sustainability and ecosystem management and water resources.

Day-to-day, you will provide technical expertise across various projects to ensure a high standard of project delivery. You will play an integral role in project performance, undertake design and engineering tasks, prepare project-related documentation, assist in bid preparation and management, and help position the team to win new work.