If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

If you're on the hunt for your next career move, you've come to the right place.

Working with digitsonly, you’ll receive following incentives

We are looking to hire a Senior Account Manager to work on one of our biggest clients.

There’s international travel, big names, career defining projects and global scale. The opportunity represents a lot of what’s great about advertising, but inherently it means that we’re looking for a very specific type of person. Someone who loves a challenge, is eager to learn and thrives in a fast paced and dynamic environment.

“It’s an account where the intangibles really shine. If you’re a stickler for problem solving and love teamwork this is the position for you. It is definitely a milestone role in your career.” - Kelvin Chan, Senior Account Director and Hiring Manager

The Senior Account Manager is a highly motivated self-starter who can lead, but can also throw themselves into any project and do what needs to get done. The role requires an ownership mindset and a strong sense of responsibility across any task small or large.

Ideally they have an interest in gaming (not mandatory) from a personal or professional perspective. It’s important that the individual is comfortable expressing themselves in a team dynamic and able to share their passions and interests while being open and accepting of everyone else’s. We spend a lot of time together, so knowing what makes you tick is BIG for us.

At We Are Social we truly believe we create Ideas Worth Talking About (IDWTA); this role is central in making sure we deliver to that by ensuring that they set the team up for success. This is not done alone. This role will work alongside a talented and high performance Client Service team, along with Strategy, Editorial, Creative and Production. Together we truly shape the role social media plays in advertising with clients.

Key responsibilities

• Project and resource management
• Strong project management skills inc. timings, WIPs, agendas
• Experience in managing budgets inc. estimating, forecasting, billing etc
• Makes accurate resourcing requests based on project scope
• Communicates clearly and efficiently with clients and internal colleagues
• Is able to pivot and move forward in the face of changing priorities, client or internal
• Relationship management
• Builds trust with key client contacts by treating every task with care and professionalism
• A true collaborator who earns the respect and trust of their peers and client team
• A positive force within the agency as a key contributor and participator in agency and individual team culture
• Always communicates in an open and honest way and acts with integrity
• Creative and strategic contribution
• Translates client tasks into clear and concise briefs to set the Editorial and Creative team up for success
• Actively contributes to the creative process and builds on ideas, and is an evangelist about delivering ideas worth talking about
• Articulates a point of view on all things social, and finds solutions by collaborating with Strategy, Editorial, Creative and Production teams
• Provides clear, concise feedback and debriefs to keep teams on track
• Reporting
• Develop concise, insightful and learning-oriented reports that inform future actions
• Influencer Management
• Identify, recruit, negotiate, brief and oversee influencers across multiple projects
• Manage individual influencers according to their briefs, ensuring quality control, adequate review processes and optimal outputs

Your skills and experience

• You have 3-4 years of experience working in an agency
• You are solutions-oriented and can apply fluidity and structure to your role
• You enable and set the team up to succeed
• You have a passion for social-first content, and stay abreast of trends and key activity in the social media landscape
• You are familiar with influencer marketing and how brands should leverage them across all stages of the funnel
• You are willing to travel abroad frequently
• Passion and/or experience working in gaming is favorable
• You are expecting an annual remuneration between $85,000 - $95,000 inclusive of Superannuation
• You are currently based in Sydney

About We Are Social

We Are Social is a socially-led creative agency operating globally at the forefront of marketing and culture. We are the world's leading social specialist network: Over 1300 social experts in 19 offices around the world proving the power of social thinking to drive business value. We help brands immerse their stories in the real conversations their audience are having. We generate sharp strategies and inspiring campaigns, based on social insights for forward-thinking brands like Samsung, TikTok, Audi, Mastercard, Kayo, PWC and Colgate.

We’re focused on creating ideas worth talking about. How do we do that?

• We put social thinking at the centre of what we do.
• We connect people and brands in meaningful ways.
• We create ideas worth talking about.
• We Are Social.

Here in Sydney, we are a group of people from different walks of life, united by a passion for popular culture. We Are Social is an equal opportunity employer, we value diversity of thought and experience at our company. Learn more about our culture and our work.

Interested?

Are you interested in the opportunity you just read? If you have any questions, don’t hesitate to contact us at [email protected]. In the interview process you will meet Kelvin Chan (Senior Account Director and manager of this position), Kelly Spence (Client Service Director) and colleagues from the Client Services team.

Our client is a leading Creative Experience Design company based in Sydney. Specializing in crafting ambitious and adventurous experiences, they collaborate with a diverse range of clients including organizations, cultural institutions, architects, businesses, and brands. With a passion for creating Astonishingly Unforgettable Experiences, our client thrives on pushing boundaries and breaking the rules to deliver exceptional results.

Role Overview: As a Business Manager, you will play a crucial role in supporting the Business Development Director across all new business opportunities. You will bring your entrepreneurial mindset to oversee the end-to-end pitch process, ensuring effective communication strategies and exceptional bid responses. This role offers the opportunity to work in a dynamic, creative environment where curiosity, collaboration, and tenacity are valued.

Key Responsibilities:

• Support the Business Development Director in identifying and qualifying potential opportunities.
• Actively monitor tender portals for relevant opportunities and coordinate the pitch process.
• Lead the tender writing process in collaboration with cross-functional teams to produce exceptional bid responses.
• Evaluate pitch/tender outcomes to drive continuous improvement and increase conversion rates.
• Maintain and improve internal documentation and CRM systems to streamline future tender responses.

• Bachelor's Degree in Business, Marketing, or related field, or minimum 2 years of relevant work experience.
• Proven project management skills and exceptional presentation skills.
• Demonstrated ability to work collaboratively and autonomously in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience or desire to work in a small team environment.
• Alignment with the company's values and a passion for experience design, digital, and arts & culture.
• Willingness to stay updated with market trends and industry developments through networking and attending events.

• Fun, fast-paced, and supportive work environment.
• Hybrid work model (Mon-Wed in office, hybrid Thur/Fri).
• Opportunities for professional development and growth.
• Commitment to diversity and inclusion.

About Epsilon Retail Media Network

Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty.

Built on Epsilon’s core strengths, this platform further unites Epsilon’s existing suite of retail media solutions and CitrusAd under Epsilon Retail Media.

Responsibilities 

• Collaborate with internal stakeholders, customers and our Verticals team to ensure features deliver the right customer value and outcomes
• Translate business objectives into actionable product specifications and requirements  
• Work directly within a delivery squad, and ensure the team are working on the most valuable items through a prioritised product backlog
• Support product and design teams to align with the overall product development strategy
• Explore new trends and innovations to make our product world-class
• Work with the Test and Release team to ensure rigorous testing and functional delivery of the product
• Contribute to product development by tracking technology trends and validating product requirements and specifications

This is a once-in-a-lifetime opportunity to be part of an amazing agency that is Australia’s largest and fastest-growing independent agency. Your hard work and achievements will be highly appreciated and rewarded.

Join our award-winning agency and make a real impact on the growth and success of the business, both locally and globally.

We are a team of passionate data nerds who are having an incredible time. We love diving into the world of numbers, leaving behind fluff, jargon, and guesswork. Consider us as data superheroes who provide you with real, tangible, and exciting insights!

In the past 3 years, we have invested over a million bucks in experimenting with digital strategies. Our goal is to separate the good from the bad. The online rulebook is constantly changing, but you don't need to worry. Our team creates mind-blowing tools every day to conquer the marketing realm.

We are the digital detectives who solve mysteries using solid evidence that cannot be disputed. Our clients know us as the Online Marketing Wizards, the nerds who get things done with style and flair!

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 80+ employees in Sydney and Melbourne, 80 in the Philippines, as well as other International expansion ongoing. This was 30 employees 4 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
  

OMG is an equal-opportunity employer, so by working for us, you’ll be part of an organisation that supports diversity and inclusion.

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.