INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

As the Communications Engineer, you will be accountable to the CA31 Battlefield Communications System (BCS) Tactical Communications Network (TCN) Sustainment Manager within the LC4S Branch Sustainment SPO for engineering activities relating to sustaining CA31’s TCN fleet of products along with other TCN engineers and technicians, and may occasionally be engaged to support the other CA31 BTN capabilities.

Your role will include: engaging with stakeholders, investigate radio frequency communications engineering concepts, deliver and manage specifications and resources in support of the Defence materiel capability lifecycle. Investigate, analyse and report on radio frequency communications engineering defects, requirements, develop and implement recommendations and advice to address issues.

You will work independently with the opportunity for reasonable autonomy and accountability for the achievement of outcomes of their work. You will have a considerable level of stakeholder engagement and will liaise with stakeholders in relation to complex or difficult issues. You will be required to identify, anticipate and respond to stakeholders’ needs and expectations to achieve work unit and Defence outcomes.

Responsibilities:

• Perform critical and complex engineering activities and provide advice in the field of communication engineering under broad direction.
• Accountable for exercising assigned engineering authorities and any Technical Regulatory Authority delegations.
• Apply engineering knowledge and experience to identify risks and uncertainties and take these into account in planning, decision making and priority setting.
• Demonstrate communication engineering knowledge and provide advice and recommendations on the development of advancements to established engineering principles, techniques, methods and regulations.
• Build and sustain positive relationships with team members, actively participate in teamwork and motivate and mentor developing engineers.
• Tailor communication style and language to communicate effectively with internal and external stakeholders.
• Assess technical and design packages including scoping, planning, reviewing, provide recommendations and contribute to the implementation of actions.
• Evaluate that the delivered materiel meets the endorsed requirements and legislative, policy and regulatory frameworks, provide recommendations and contribute to the implementation of actions.
• Monitor and ensure safety aspects of Defence materiel systems are considered and incorporated into communication engineering activities.
• Manage workflows, resources, prepare work area and team plans detailing measurable milestones and expected outcomes.

Qualifications, Skills and Experience

• Appropriate Bachelor’s degree in a relevant engineering field/specialty (RF/Communications)
• Registered Chartered Professional Engineer
• 8-10 + years of relevant, advanced and complex engineering experience
• Experience in Defence Industry.

Location: Melbourne – should you be located in another area of Australia, please contact the recruiter to enquire.

Important Information

This position will require the Communications Engineer to access US export controlled materiel and therefore applicants will be requested to disclose any dual citizenship with another country during the recruitment process. Dual citizens may be subject to further assessment, and appointment to this position will be conditional upon approval to access US controlled export materiel in accordance with the United States Arms Export Control Act.

This position will require the Communications Engineer to be assessed to be Technically Proficient (TP) at level of Three (3) or Four (4) by the LC4SB Sustainment SPO Principal Engineer (PENG) when applying for their Technical Authority (TA) associated with this position. Refer to the following details regarding the requirements for each of these levels:

TP Level Three (3): Registered Chartered Professional Engineer on National Engineering Register (NER) with many years of relevant engineering experience in the areas specifically required for the role to be filled. The areas specifically require proven experience and knowledge in advance and complex engineering for the role.

TP Level Four (4): Communications Engineer with an accredited or recognised four-year engineering degree and has completed a minimum of three years engineering work experience after completing the degree, e.g. RF Communications.

You must not have worked full-time for Defence as either an ADF (SERCAT 6 or 7) member, or APS employee in the 12 months prior to commencing with CA31 as an “Above-the-Line” contractor.

What we will offer you:

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-TB1

• Develop & drive marketing campaigns within the National Sales and Customer Relationship Team that leverage opportunity for additional revenue based on the medico-legal markets needs. This would entail strategically managing the Medilaw Group brands in different industry segments by developing end to end communications and tailored plans to support these initiatives.
• Create, produce and publish fresh and engaging marketing content for the web, social media and e-DM (electronic digital marketing).
• E-DM will be for external clients as well as internal staff and specialists.
• Deliver messaging and moderation of social media channels ensuring that content is consistent with the Medilaw Group brand strategy.

On a weekly basis, provide General Manager Customers and Growth with business analytics and market trend analysis

• Ongoing management of a marketing plan that delivers on the company’s revenue targets.
• Work closely with the National Sales and Customer Relationship Team to align marketing materials to Medilaw Group’s branding and direction.
• Assist the National Sales and Customer Relationship Team in the management of strategic supply agreements to the business
• Manage and develop relationships with internal staff and specialist suppliers.
• Identifying and develop new business opportunities outside traditional markets.
• Work with the Executive General Manager and General Manager Customers and Growth in reviewing pricing so as to maximise return whilst remaining competitive.
• Assists  Executive General Manager and General Manager Customers and Growth with administration duties when required.
• When required, provide budgeting and ROI modelling for all marketing activities to General Manager Customers and Growth.
• Manage and develop conferencing events, sponsorship and associations relationship.
• End to end support for educational seminar series in nationally.
• Facilitation of speaking engagement for Medilaw Group Specialists at industry conferences.
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence
• Function as an effective, positive team member

• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business
   

Equal Access to High-Quality Education Moves Our World Forward

Meet Cadmus!

At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns!

Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact

At Cadmus, we’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That’s why we need a high-performing Executive Officer to join our team and support our CEO and senior executive team.

At Cadmus, we’re doing a lot of great work rapidly to create a profound impact on our world through the power of education. With Cadmus currently being used in 50+ countries, we’re looking for an Executive Support Officer who is passionate about supporting leadership to achieve topline company objectives.

Reporting to the Chief Executive Officer, our Executive Support Officer will:

• Secure meetings with potential new customers and pipeline customers by working with the Business Development team to liaise with senior stakeholders to win meetings.
• Organise travel for executive, business development, and international team members, with seamless connections and the best deals, to ensure effective sales trips and collaborative team engagements.
• Provide a first line of screening for all hiring candidates before they proceed to subsequent stages of hiring.
• Manage all human resource, payroll, accounting and reconciliation actions by engaging with staff, bookkeepers, and accountants.
• Support the team to work remotely locally and internationally, by owning the administrative actions, including office space, work spaces, and equipment.

Professional Skills

• Effective Communication: Demonstrate adeptness in both written and verbal communication. Craft persuasive emails to secure important outcomes such as meeting bookings, and employ convincing phone conversations to schedule crucial appointments.
• Information Synthesis and Prioritization: Display the ability to synthesize research findings and prioritize information effectively.
• Talent Spotting: Showcase a keen eye for talent. Evaluate candidates' values, skills, and experience to determine their suitability for specific roles within the organization.
• Detail-Oriented Acumen: Exhibit meticulous attention to detail in financial, HR and accounting matters. Ensure accuracy in numerical data, minimize costs, and adeptly identify cost-saving opportunities.
• Strategic Decision-Making: Highlight your capacity to assess multiple options and navigate through switching costs. Make informed decisions that align with organisational goals while considering potential challenges and benefits.

Professional Experiences

• Holds a bachelor's degree from a leading university
• You have 10+ years of experience in accounting, sales, operations and hiring
• Cross-Geography Logistics and Administration: Adept at organizing and streamlining logistics and administrative tasks for teams operating across diverse geographical locations. Demonstrated ability to ensure seamless operations and effective coordination despite geographical challenges.
• End-to-End Team Building: Demonstrated ability to assemble and nurture high-performing teams from recruitment stages to achieving management levels. Experience encompasses comprehensive team-building processes, including recruitment, training, and developing team members into managerial roles.
• Comprehensive Corporate Management: Proven proficiency in overseeing vital organizational functions, encompassing accounting, bookkeeping, HR, and payroll. Successfully managed and ensured the accuracy and efficiency of financial and human resources operations within the company.
• Multi-Zone Project and Personnel Management: Successful experience in orchestrating projects and managing personnel across multiple time zones. Demonstrated capability to lead teams, collaborate across diverse timeframes, and deliver exceptional results in a globally distributed work environment.

• A remote-friendly, flexible working culture; where you can work from any global location
• Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team)
• A diverse and inclusive workplace where there are no barriers to anyone succeeding
• A surrounding team of mission-driven individuals who genuinely love what they do
• Mentoring and succession planning for your career
• Pats from Homer, our resident (and super cute) dog!

Cadmus is a remote-friendly company, and this role is open to candidates in Melbourne or remote from anywhere in Australia.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions.

Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).

While we review your application, get to know us by visiting cadmus.io/careers (complete our values quiz!) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.

If you need assistance or accommodations made due to a disability, please let us know.

INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Travel from site to site based on the schedule;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.