About The Company:

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are looking for an Onboarding Operations Officer who is fluent in both English and Mandarin to play a vital role in conducting KYC activities and ensuring seamless onboarding for corporate and institutional clients. Your expertise will help us maintain regulatory compliance while you update SOPs, support regulatory reporting, and enhance our systems. Collaborate with our compliance teams on CDD/EDD processes and contribute to exciting projects that streamline our operations and drive efficiency. Your impact will be felt across the organization.

Key Responsibilities：

• Perform KYC activities, including PEP and sanctions screening to ensure compliance with regulatory standards.
• Handle customer onboarding for corporate, trust, and institutional clients, ensuring all processes are compliant and efficient.
• Update and distribute SOP documentation, ensuring all operational procedures are clearly outlined and kept current.
• Assist in preparing reports for regulatory bodies (such as AUSTRAC) and audit purposes as needed, including the provision of audit materials.
• Coordinate and support various projects, including the automation of key processes and other strategic initiatives, ensuring smooth execution and cross-team collaboration.
• Manage system administration tasks, such as updating registration forms and multi-language support.
• Assist with reporting data, such as tracking onboarding volume.
• Collaborate with Compliance teams for CDD/EDD, client off-boarding, etc.

• 1-3 years of experience in KYC/AML within the financial services industry is preferred.
• Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
• Ability to collaborate effectively as part of a team and demonstrate a rapid learning capacity.
• Familiarity with corporate, trust, and institutional onboarding processes is highly desirable.
• Knowledge of AUSTRAC and ASIC regulations related to compliance and onboarding is highly advantageous.
• Experience with Sumsub, World-Check, or other electronic verification tools is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills in both Mandarin and English.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangement.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

This is a unique opportunity for an inspiring and strategic leader to join Nine at a time of cultural and business transformation. Reporting to the Chief Executive Officer, you will be responsible for managing external and internal communications, media engagement (including publicity), political advocacy, and stakeholder relations across all Nine businesses. 

You will successfully lead and develop the Regulatory, Public Affairs and Communications function, ensuring Nine’s Purpose, Vision, strategy and achievements are effectively communicated to both internal and external audiences, fostering trust, engagement, and support.

By integrating public relations, government affairs, media strategy, and internal communications you will play a pivotal role in positioning Nine as the leader in the media industry and advancing organisational objectives.

Day to day you will:

• Develop and implement a comprehensive communications and public affairs strategy that aligns with Nine’s objectives, market dynamics, and regulatory landscape.
• Ensure consistent messaging across all platforms and communication channels.
• Serve as Nine’s primary spokesperson, managing media inquiries and public image.
• Develop and execute media outreach plans, including press releases, op-eds, and media pitches to secure coverage.
• Develop and execute advocacy strategies to influence public policy and regulatory matters that impact Nine. 
• Ensure that Nine’s public positioning is positive, forward- looking and is relevant to policymakers and our audiences.
• Develop and implement crisis communication plans to manage and mitigate risks. 
• Oversee the creation of high-quality content across various channels, ensuring alignment with Nine’s brand and messaging.
• Develop and implement internal communication strategies to keep employees informed and engaged.
• Foster a transparent, positive communication culture within Nine.
• Plan and implement Corporate Social Responsibility initiatives.
• Actively guide the senior leadership team conversations on topics concerning our reputation and positioning. 
• Develop key performance metrics, measurement tools, approaches, and systems to drive insights and performance.