We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

Based at Epworth Freemason Maternity Hospital in East Melbourne. you will be responsible for supporting the Midwife Unit Manager and assisting in the overall clinical management and team leadership of the 34 bed Post Natal unit. 

In additional to the Post Natal unit, our Maternity Services department consists of 9 birth suites, 10 special care nursery cots and a 4 bed hospital in the Park Hyatt Hotel and currently accommodates approximately 3,000 births per annum.   

We are open to both full time and part time (minimum 3 shifts per week) applicants, and are interested in speaking with individuals who have been working as an RM and are now seeking a leadership opportunity. You will have the full support of the Maternity Services Manager, and the wider Epworth team.

You will make an impact by:

• Being part of the Leadership Team that focus on delivering exceptional patient, family and staff experience while achieving high-quality clinical outcomes
• Leading the team through positive role modelling
• Being highly accountable, respectful, supportive and engaging
• Leaning into the Midwife Unit Manager responsibilities where and when needed

To be successful in this role…

You will either be in an ANUM/AMUM role or looking to step into a fantastic leadership role. You are a good communicator, flexible in your approach and have natural ability to show compassion and empathy to patients and their families. You’re keen to progress your career, learn how to lead a unit and are open to mentoring and accessing internal leadership programs that support your journey.

Salary range is $107,462 - $110,966 + super + entitlements ,depending on registration type, year level and position (prorated for part-time).

You will have:

• Current unrestricted midwifery registration with AHPRA
• Previous experience and a passion for working in Post Natal units
• Contemporary knowledge of best practice in maternity and newborn nursing care and the patient journey

Position Description      Inherent Requirements

About Freemasons
Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

Customer Experience Manager  | Dan Murphy's Kwinana | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential 
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.