Join the ShiftCare Revolution: We are hiring an Account Executive!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Account Executive to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

ShiftCare Sales Account Executives are responsible for selling the ShiftCare value proposition, primarily over the phone/Zoom. Target clients will consist of small to mid-size companies across the ANZ region.

Working within a growing team as the business continues to scale, you will have the opportunity to work under the mentorship and leadership of a fantastically experienced "gun" Sales Manager.

You’ll Get To

• Run a full sales cycle and close new business to consistently exceed quota
• Become an expert in inbound and outbound marketing
• Inspire prospective customers to adopt ShiftCare and up-sell higher plans
• Engage highly qualified leads over the phone at small and mid-sized companies
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

We’re Looking For People Who Are

• Dedicated to excellence and high performance - you possess a strong desire to achieve your personal and professional goals, take setbacks in stride, recover quickly, and continue to seek new ways to improve your performance.
• Life long learners - you have an innate desire to learn. You are endlessly curious about your customers and you seek out new opportunities to grow, learn and improve as a professional.
• Critical Thinkers - you use logic to solve problems and are able to think on your feet about the best ways to help your customers solve their challenges to grow.
• Coachable - you are humble, understand your strengths and weaknesses, and are able to translate feedback into action and new sales motions.
• Inspiring communicators - you can concisely communicate with customers to inspire and motivate them to take action and grow better.

You Will Need To Have

• 3+ years Solid SaaS experience, running a full sales cycle and closing business
• Terrific consultative sales skills
• Accurate forecasting and pipeline management
• Evidence that you are a Top Producer in your current role
• A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Job Title: Executive Assistant to the CEO

Location: Darlinghurst, NSW.

Travel: Some travel could be required to New Zealand, USA, UK or Europe.

About the Role

Dive into a pivotal role at Simple Machines as an Executive Assistant, where you’ll be working directly with the CEO and a global team working with clients to unlock the future of data and AI.

Partnering directly with the CEO, you'll manage important projects, improve how we communicate within the team, and lead initiatives that impact our business directly. This role is perfect for those looking to advance their career in a vibrant, fast-paced setting that encourages innovation and growth. Enhance the CEO's ability to lead and expand the company by providing comprehensive support that encompasses administrative tasks, strategic project involvement, and personal assistance, all aimed at maximising efficiency and effectiveness at the executive level.

Company Overview

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes. We engineer data to life™.

Key Responsibilities: 

• Administrative and Strategic Support:
• Manage the CEO’s calendar across multiple time zones, ensuring efficient scheduling of meetings, appointments, and travel.
• Serve as the point of contact among executives, employees, clients, and other external partners, managing information flow in a timely and accurate manner.
• Prepare and edit communications, correspondence, reports, and presentations.
• Organise meetings, including managing logistics and documenting minutes when necessary.
• Project and Team Involvement:
• Take on special projects with strategic importance, from planning through to execution.
• Build collaborative relationships with team members and external partners, fostering a teamwork-driven environment.
• Participate in HR and cultural initiatives to enhance workplace dynamics and employee engagement.
• Personal Assistant Tasks:
• Handle personal scheduling and ah hoc tasks to streamline the CEO's daily activities. This can involve coordinating dry cleaning, car insurance, organising lunches, or other tasks that relate to the smooth running of the CEO’s life.
• Event Management:
• Event Planning: Organise and coordinate internal and external events, including logistics, guest lists, venue booking, and on-site coordination.
• Conference Coordination: Manage arrangements for conferences, including travel, accommodations, registration, and preparing materials for presentations.
• Team Offsites: Plan and execute offsite meetings and team-building events to foster team interaction and strategic planning.
• Project Coordination:
• Project Oversight: Assist with the management of projects, external suppliers, tracking timelines, and deliverables to ensure project goals are met on schedule.
• Research Support: Conduct research on various topics to support business initiatives and strategic decision-making.
• Implementation Support: Help implement company policies or new systems within the organisation, ensuring smooth adoption and minimal disruption.
• Communication and Correspondence:
• Internal Communications: Draft company-wide communications that reflect corporate goals and updates.
• External Liaison: Act as a liaison with external organisations and stakeholders, managing and fostering relationships.
• Presentation Preparation: Create and refine Keynote presentations and other materials used in executive meetings and external engagements.
• Design Partners: Liaise with external design partners to develop company marketing and promotional collateral.
• Leadership and Development:
• Act occasionally in a Chief of Staff capacity, representing the CEO in various forums.
• Engage in continuous learning and development to enhance personal skills and contribute to the organisation's goals.

Skills and Qualifications:

• Proven experience in an Executive Assistant or similar role, demonstrating capacity for high-level administrative support and project management.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication abilities and adept at building relationships across different levels of an organisation.
• Proficient in MS Office and other business communication tools.

Education:

• Bachelor’s degree or equivalent preferred.

Offering:

• A competitive salary and benefits package.
• Opportunities for personal and professional growth within a dynamic and supportive environment.
• Hybrid working environment 4 days in the office, 1 day WFH.

Unless otherwise stated we are unable to consider applications that require visa sponsorship at this time.

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

About Sleek

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

Eku Energy is seeking a Communications Manager for our global business. In this pivotal role, you will lead the communication and engagement function, playing a crucial part in supporting Eku Energy's global business expansion.

As a key contributor to our team, you will collaborate across various departments, overseeing global communications, marketing, media, and stakeholder engagement for our battery storage investments and operations. As the Communications Manager, your responsibilities will include executing strategic communication initiatives, fostering engagement, and strengthening our presence in existing and new markets.

This role offers flexibility in terms of location within the APAC region, ethier in Melbourne or Sydney, and will have operational reporting to the Senior Manager Policy and Regulation APAC, while functionally aligning with the People and Culture group structure under the leadership of the Chief Human Resources Officer. This position presents a unique opportunity for a passionate communications professional to make a significant impact on Eku Energy's journey towards global market leadership. Join us in advancing the transition to a low-carbon, sustainable global economy with battery storage investments.

Responsibilities of the role

·       Design and manage Eku’s global media, communications and engagement strategy. 

·       Enhance and protect Eku’s brand reputation, acting as brand guardian and ambassador internally and externally. 

·       Lead media activity and engagement, working with external agencies as appropriate, to prepare and distribute press releases, engage media and ensure consistent, targeted and high-quality coverage globally. 

·       Oversee the development of all communications collateral to support company announcements, milestones and public engagement activities. 

·       Brief senior executives and the global business, preparing proactive key messages and collateral to support internal and external activities (i.e. presentations, investor briefings, media relations). 

·       Manage and continuously improve Eku’s online presence including web, LinkedIn and other modes of engagement, including media monitoring. 

·       Oversee and coordinate the company’s global events calendar and attendance, including pitching for speaker opportunities as appropriate, and ensuring all company attendees are briefed and supported appropriately. 

·       To be responsible and to design and deliver community and stakeholder engagement strategies at a project and portfolio level. 

·       Develop and maintain strong relationships with key stakeholders, including shareholders, partners, media, suppliers, local communities, First Nations representatives and broader project stakeholders. 

·       Design, implement and oversee Eku’s Community Grants and Partnership initiatives. 

·       Support internal communications, including intranet development, and work with the People & Culture department to develop our employee brand and offering. 

·       Work collaboratively across the global organisation to coordinate and drive marketing and communication efforts, including the management of third-party suppliers and agencies. 

·       Manage, monitor and report on the effectiveness and impact of communications activity and spend globally. 

·       Develop and implement robust policies and frameworks for communications activities (e.g. approval processes, crisis management plans, social media policies).

Competencies of the role

·       Bachelor’s degree in communications or relevant field.

·       6+ years’ work experience in marketing and communications. 

·       Proven ability to create, manage and deliver strategic communications plans globally.

·       Excellent written and verbal communication skills with demonstrable experience in media relations and stakeholder engagement.

·       Knowledge and track record of working in renewable energy and battery storage industry, project development, infrastructure and investments is favourable.

·       Exceptional organisational skills with ability to manage projects and budgets, often under time pressure, to meet multiple deadlines.

·       Strong team player who can build and maintain internal and external relationships at a senior level.

·       Excellent attention to detail.

·       Self-starter who can work independently in both strategy and execution, in a fast-paced environment.

·       Additional language skills are a strong preference but not required.

Competencies required of all our people

·       Organisational: Entrepreneurial thinking and acting - problem solving capability - innovation capability.

·       Social: Highly motivated with a versatile personality - excellent interpersonal skills - client orientation, communicative - collaborative - enthusiasm to knowledge share.

·       Implementation: Self-management - result and solution orientated - quality awareness - Welfare, Health, Safety and Environmentally focused.

·       Culture: Helps to build a foundation of trust – creates stability – instils kindness – provides structure – is and fosters accountability – cultivates a spirit of reliability – fosters respect.

Our commitment to Diversity, Equity and Inclusion 

The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders, and communities. At Eku, you will be encouraged to be yourself and supported to perform at your best. If you are inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future,’ we want you on our team. If you need adjustments made to the recruitment process, please let us know.

As an inclusive employer, Eku does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

Joining Eku means you will be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

• 25 Days of annual leave
• Flexible working
• Incentives
• Great working culture/global
• Attractive remuneration package

We are looking for an enthusiastic and highly motivated SEO candidate to join our Enterprise team. Our team works with top clients from around the world, specializing in SEO, PPC, Social Media, Account Management, Data & Analytics, and Web. We value data-driven insights and foster a positive and collaborative working environment. With more than 3 years of experience and a substantial investment in testing digital strategies, we continuously adapt and develop new tools. Clients trust us because we rely on concrete evidence and measurable metrics to overcome digital challenges.

The Perks:

• Birthday leave

About OMG:

• Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
• Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
• Huge focus on employee development, engagement & growth opportunities
• Hybrid-working - enjoy the great office vibe and the benefit of working from home
• Largest independent agency in Australia - tripled revenue year in last 3 years
• We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
• R&D investment, forefront of digital marketing, innovation
• Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems’, ‘Make customers love you’, ‘Own it and get it done’
• We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.

OMG is an equal opportunity employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and managed IT services, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

Konica Minolta Australia is transforming to provide a holistic range of IT services and we are currently seeking a passionate Marketing Communications Manager to join our team on a maternity leave cover basis. Reporting to the Chief Marketing Officer, this role is key to managing marketing communications across the Konica Minolta brand, products and services to create awareness, build trust and lasting customer relationships.

• Create and manage annual marketing communications plan, including budgets and timelines.
• Implement marketing campaigns, programs and events to advance Konica Minolta’s brand identity and awareness of product portfolio with existing and new customers.
• Oversee Konica Minolta’s public relations strategy and programs, cultivate meaningful relationships with external audiences and serve as the point of contact for communications.
• Lead internal communications initiatives and manage stakeholder engagement.
• Create comprehensive and effective content strategy with high engagement rates.
• Manage inhouse creative resource and development of creative for campaigns, events and company initiatives. 
• Design and develop effective sales and marketing materials to create awareness and connect customers with the brand and portfolio.
• Manage annual events calendar and ensure successful execution of customer and industry events to promote Konica Minolta and garner interest with products and services.
• Coach, guide and lead the marketing communications team to ensure set objectives are met and develop their capabilities.

Who are we looking for?

• Demonstrated experience in Marketing, Communications, Public Relations or related field in B2B environment.
• Relevant tertiary qualification in Marketing or Communications.
• Sound experience in content strategy, media buying, planning, briefing and agency management.
• Demonstrated experience in project management and budget management.
• Excellent attention to detail, time management and organisational skills.
• Strong verbal and written communication skills.
• Creative skills for contributing new and innovative ideas.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As part of the Sales team, you will have autonomy to engage with leading enterprise customers, prospects and partners. You will help foster long term, sustainable, and mutually rewarding relationships. This is your opportunity to be part of something intellectually stimulating, fast paced, transform a customer’s business, and earn financial rewards along the way. 

As a Senior Account Executive you will:

• Align with the company's strategic objectives, handle and grow revenue and market share at designated Enterprise accounts to improve customer success at all levels in the customer organisation. 

• Develop and deliver business plans to address customer and prospect priorities and critical needs.

• Convey public and acquired intelligence about customer technology footprints, strategic growth plans, technology strategies and competitive landscape and trends Introduce domain product and service experts/specialists while maintaining account oversight.

• Own account relationships and drive overall customer success for these assigned accounts.

• Build consensus and develop relationships at multiple levels – executive sponsors, influencers and decision makers.

• Lead large scale transactions to close large scale deals. Build pipeline, forecast business, lead the internal team, communicate key updates and competitive intelligence.

• Exceed quarterly and annual new and expansion software subscription, renewals, professional service and training business goals.

We’re excited about you if you have:

• Minimum 8+ years of exceeding enterprise software sales targets

• Fast moving start-up and vertical use case driven experience

• Data management or Data warehousing experience

• BA/BS or equivalent educational background 

What you can expect from us:

• Generous PTO Policy 

• Support work life balance with Unplugged Days

• Flexible WFH Policy 

• Mental & Physical Wellness programs 

• Phone and Internet Reimbursement program 

• Access to Continued Career Development 

• Comprehensive Benefits and Competitive Packages 

• Paid Volunteer Time

• Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

#LI-SR1

#Hybrid

We’re an award-winning business outsourcer providing offshore and onshore staffing solutions that are Safe, Flexible and Innovative for our global clients. 

As an Acquire BPO employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organisation, we expect all our team members to exemplify our four values of Collaboration, Impact, Passion and Transparency.       

A SNAPSHOT OF YOUR ROLE:

As the Executive Assistant to the Chief Executive Officer (CEO) this position provides high level executive and personal support to our founder and CEO and at times other executives with extensive travel obligations and administrative support.  You will be a proactive problem solver with exceptional communication and organizational skills and a meticulous attention to detail. You will be supporting by organizing and maintaining schedules and assisting by performing a variety of tasks across both personal and business areas. The ideal person is highly self-motivated, professional and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.

KEY RESPONSIBILITIES:

• Manage business and personal schedules of the CEO, including proactive diary management, arranging and scheduling appointments, agendas, calls, travel and accommodation arrangements.

• Calendar management, scheduling of meetings, assisting with preparation prior to meetings and managing travel itineraries

• Management of personal invoices, reconciliations and other items as directed

• Maintain professional and strict confidentiality with all materials and exercise discretion when interfacing with the business

• Act as the point of contact between the executive and internal and external  individuals

• Precise note and minute recording for meetings when required

• Maintain and refine internal processes that support the CEO both business and personal tasks

• Develop and sustain a level of professionalism among staff and clientele

• Preparation of internal and external corporate documents

• Organize and plan events as required

• Greet and welcome guests when they arrive at the office

• Arrange catering for meetings and events

• Other personal and business tasks as requested

A BIT ABOUT YOU

• 5+ years’ experience as an Executive Assistant, Personal Assistant or similar role

• High level of organisational, and time management skills

• Excellent verbal and written communication skills

• Discretion and ability to handle sensitive information confidentiality

• Ability to manage multiple tasks at once and prioritize accordingly

• Punctual and well-presented with friendly disposition

• Potential overseas and interstate travel to the companies offices that are located across Australia, United States, Philippines and the Dominican Republic

WHAT WE VALUE

We’re proud of our diverse global team, all working together and adhering to these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organisations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire BPO.

Join the A-Team and experience the A-Life!

We are looking for a Customer Care Executive to join our Hygine team in Perth on a permanent full-time basis.

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

Requirements :

• Previous working experience in a similar role (customer service/ administration/ account management)
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task and work autonomously
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan