Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available: 

• Monday to Friday from 9am to 2pm

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity.

The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.
• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.
• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.
• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.
• Securing resident keys, security devices, parcels, and dry cleaning.
• Internal and External Patrolling.
• Completing Incident Reports when necessary and responding to emergencies.
• Ensuring entry and lifts are tidy and presentable.

Shifts Available: 

• Monday to Friday from 9am to 2pm

About The Company:

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are looking for an Onboarding Operations Officer who is fluent in both English and Mandarin to play a vital role in conducting KYC activities and ensuring seamless onboarding for corporate and institutional clients. Your expertise will help us maintain regulatory compliance while you update SOPs, support regulatory reporting, and enhance our systems. Collaborate with our compliance teams on CDD/EDD processes and contribute to exciting projects that streamline our operations and drive efficiency. Your impact will be felt across the organization.

Key Responsibilities：

• Perform KYC activities, including PEP and sanctions screening to ensure compliance with regulatory standards.
• Handle customer onboarding for corporate, trust, and institutional clients, ensuring all processes are compliant and efficient.
• Update and distribute SOP documentation, ensuring all operational procedures are clearly outlined and kept current.
• Assist in preparing reports for regulatory bodies (such as AUSTRAC) and audit purposes as needed, including the provision of audit materials.
• Coordinate and support various projects, including the automation of key processes and other strategic initiatives, ensuring smooth execution and cross-team collaboration.
• Manage system administration tasks, such as updating registration forms and multi-language support.
• Assist with reporting data, such as tracking onboarding volume.
• Collaborate with Compliance teams for CDD/EDD, client off-boarding, etc.

• 1-3 years of experience in KYC/AML within the financial services industry is preferred.
• Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
• Ability to collaborate effectively as part of a team and demonstrate a rapid learning capacity.
• Familiarity with corporate, trust, and institutional onboarding processes is highly desirable.
• Knowledge of AUSTRAC and ASIC regulations related to compliance and onboarding is highly advantageous.
• Experience with Sumsub, World-Check, or other electronic verification tools is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills in both Mandarin and English.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangement.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.