• Good time management skills, able to work independently and prioritise own work schedule

• Self motivated with sound analytical skills and problem solving skills

• Excellent customer service and relationship building skills

• Good communication skills, both written and verbal

• High attention to detail, concern for quality and safety

• This role may require working with patients in their homes

• Must have and maintain a current Drivers License

• Multi-skilled an advantage. (Plumbing, Potable Water Systems, Mechanical, Electrical)

• Ability to provide an out of hours service to hospital wards and/or patients

• You may be required to attend meetings or conferences interstate from time to time which may be inclusive of week end

1. Customers feel supported and confident with FMC products

• Demonstrate a high level of understanding, knowledge and skills in the entire Fresenius Medical Care portfolio
• Demonstrate basic knowledge of renal disease and how FMC products benefit patients
• Provide technical resources (brochures, manuals etc) - Identify technical learning needs of customers (e.g. biomeds) and patients in consultation with appropriate personnel in order to support individual learning plans.

2. Customers receive technical expertise as a value-add resource

• Provide expert technical knowledge and instruction to personnel regarding equipment operation and maintenance
• Provide technical support in person or via telephone to new and existing accounts. Support patients directly if/as required
• Assist in-house biomedical technicians if/ as required and recommend further FMC training as appropriate

3. Carry out technical duties

• Maintain and repair FMC equipment in accordance with the customer contract and the FMC training manual
• Carry out proactive maintenance of all equipment as per the established servicing plan. Carry out fault finding and repair/replace equipment if/as required in order to maintain equipment in optimal performance condition.
• Inventory levels and fleet are maintained - Resolve any unexpected technical difficulties and other problems that may arise at any time.
• Communicate all maintenance and repair actions for information to customer management as required.
• Complete the necessary paperwork for the completion of work and receive customer sign-off after their inspection
• Promptly report all accidents, injuries and unsafe working conditions or practices

4. Support the achievement of business results and growth in patient numbers

• Identify customer resource needs (e.g. new products, technical support or clinical training) and provide appropriate support through liaison with the technical, sales and marketing teams
• Build and maintain positive/ value-add working customer relationships - Maintain and develop existing and new customers through planned individual account support. This may involve working with other FMC teams or discussing future targets with the regional business manager.
• Monitor and report on competitor activities and provide relevant information to management

5. Individual work is performed in support of the local team and wider company

• Update own technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
• Demonstrate a commitment to professional development through membership of professional organisations/associations, including relevant participation in special interest groups.
• Promote a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met - Provide input and support to technical programs as required
• Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events
• Undertake other tasks as required

Position Title: REGISTERED NURSE - LEVEL 1 – GRADE 2 – NURSE 2

Reports to (position): Dialysis Clinic Manager Primary purpose of the role:

Responsible to deliver patient centered care within the hemodialysis setting in accordance with organisational core values / standards of practice and codes and guidelines as set out by APHRA. To provide support to the Management Team by participating in the clinical, management, education and quality activities of staff and patients within the clinic.
 

Key Responsibilities

• Participates in the design, planning, delivery and evaluation of patient care within the hemodialysis clinical setting.
• Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
• Responsible for own professional development and provides education to colleagues, patients and visitors.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Actively participates in the quality improvement process by reporting all incidents, hazards and opportunities for improvement.
• Completes clinical and mandatory competencies annually
• Performs defined management functions when required.
• Maintains accurate patient information in medical records, including Therapy Data Management System (TDMS) and abides by confidentiality and Privacy Policy.

Competencies (attitude, skills, typical qualifications & experience)
Essential:

• Registered as a general nurse with AHPRA (Australian Health Practitioner Regulation Agency)
• Current practicing certificate.
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated clinical competence and expertise (or working towards) in nephrology nursing.
• Ability to continuously reflect on nursing practice and apply learning as appropriate.
• Effective communication and interpersonal skills including the ability to operate within a
• Demonstrated organisational, decision-making and problem solving skills, combined with the ability to be self-directed.
• Demonstrated ability to effectively perform staff and patient education.
• Knowledge of nursing, nephrology and other professional issues which impact on nursing practice within the specialty.

Desirable:

• Nephrology nursing theory and practice.
• Computer literacy.
• Demonstrated commitment to quality improvement initiatives.

• Casual position within the Hunter area.
• Open to experienced and new Support Workers with a min Cert III in Aged Care, Community Support or related field - Training available
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.
Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.