What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Are looking for your next career challenge? Our Commercial Analyst role could be the position you are looking for. 

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
This exciting 12-month opportunity has arisen due to an internal transfer and can be undertaken in ACT/NSW/QLD/SA/VIC/WA. As a Commercial Analyst, reporting to the Solution Delivery Manager, you will help create and deliver quotations for software licensing, renewals, and related professional services. You will work with technical and sales teams to ensure accurate quotes that meet client needs for both new and existing Konica Minolta customers. Additionally, you will develop and review pricing plans to boost revenue and stay competitive. You will also help prepare forecast reports, compare them with estimates and actual results, and identify any differences.

In consultation with key stakeholders, your primary responsibilities will be:

• Support the delivery of quotation of software solution licensing, software renewals and related Professional Services. Work closely with technical and sales teams to prepare and deliver accurate quotations ensuring all client requirements are met
• Maintain up-to-date records of all quotation-related documents and data. Distribute these materials to relevant stakeholders and ensure the accuracy and availability of pricing tools
• Develop and analyse pricing strategies to optimise revenue and stay competitive
• Assist in preparing forecast reports, and track against estimates and actuals and identify variances
• Liaise with software vendors & internal Marketing teams on pricing arrangements
• Support ad-hoc reporting and manage data administration as required
• Help respond to requests for proposals and requests for information from prospects & customers
• Support Professional Services Team and customer throughout the sales cycle as required

Knowledge, Experience & Requirements

• Ideally industry knowledge in pricing, sales process, Professional Services or Information Technology
• Advantageous to have a working understanding of Print Management Software Solutions, however not essential as training will be provided
• Desire to learn Enterprise Software Applications such as SAP/CRM, SharePoint – which will be the tools you will be utilising to fulfil your role.
• Intermediate ability in MS Excel, Word and Powerpoint
• Ability to think critically and problem solve
• High attention to detail
• Ability to work independently and proactively
• Great interpersonal skills and stakeholder engagement
• Ability to prioritise multiple tasks with competing deadlines

Essential Requirements for this role:

• Valid working rights for Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.