We are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in building the origination experience across our platforms. As a Business Analyst you will work closely with cross-functional teams including product managers, developers, and stakeholders to drive product and customer initiatives within our Originations tribe. This role will allow you to use your problem solving and analytical skills to deliver exceptional experiences for our customers.

• Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed user stories and acceptance criteria. 
• Evaluate existing business processes and identify opportunities for improvement to increase efficiency and productivity. 
• Perform data analysis to identify trends, patterns, and insights that inform decision-making processes. 
• Create clear and comprehensive business and functional requirement documents, process flows, and user stories. 
• Collaborate closely with scrum teams to ensure seamless delivery of initiatives, using agile practices to prioritise, build, release and iterate on product features.  
• Analyse and document existing customer experiences, identify inefficiencies, and recommend improvements. 
• Work collaboratively with the broader product delivery teams to shape and implement product releases. 
• Investigate issues and effectively communicate the resolution to stakeholders. 
• Conduct testing and validate platform features to ensure they meet technical and business requirements. 
• Develop training materials and conduct training sessions for end-users when required. 
• Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy. 

• Financial Services - Leading Super Fund Provider 
• 12 Month Fixed Term Contract 
• Sydney Located 
• Hybrid Working Model - Blend of Sydney CBD Office and Home

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job 

“Data, Technology & Delivery are accountable for planning and preparing the organisation for the future through strategic technology innovation as well as charting our business strategy and executing for today and tomorrow”.

Reporting to the Practice Manager Project Management, the Project Coordinator works closely with project team members, managers and leads to help deliver major organisational projects efficiently.

Key Accountabilities/Responsibilities

Project Administration:

• Coordinate meetings, book rooms, and organise workshops, including venue selection, agenda setting, material collation, and minute-taking.
• Assist Portfolio Manager, Program Managers and Project Managers with resource scheduling, including onboarding and offboarding activities.

Reporting and Documentation:

• Create and maintain standard reporting packs for Steering Committees, Sponsor meetings, and Executive Committee working groups, supported by Project Managers.
• Assist Portfolio & project managers with recuring reporting requirements and ensure these are completed on time.
• Manage the flow of invoices and Statements of Work (including DEFs), are in line with budget and resource plans, and ensure costs are allocated correctly to the projects.
• Ensure budget vs. actual financial reporting and forecasting accuracy.
• Assist the Portfolio with benefits tracking.
• Ensure all decisions are logged and tracked.

Project Tracking and Tools:

• Assist with tracking portfolio/program deliverables, milestones, and maintenance of project plans, following up action and milestone status.
• Drive the weekly plan, activities, and keep project management tools such as Confluence and Jira up to date.
• Upload all critical documents to a designated document repository.

Risk and Compliance Management:

• Report against risk assurance plans and manage critical deliverables using effective RAID Management techniques.
• Ensure programs and projects complete compliance attestations on time and adhere to governance activities (Delivery Checklist & Gates).
• Facilitate compliance with company policies, procedures, and health and safety standards.

Communication and Collaboration:

• Foster communication between project team members and external stakeholders to ensure alignment and integration across the project.
• Develop and maintain key relationships with internal teams and external providers.
• Act as a point of contact for project updates, information requests, and coordination issues.

Additional Responsibilities:

• Undertake small delivery activities as directed by the Portfolio Manager and/or Program Manager.
• Support the project team members in tracking and completing actions and decisions.
• Participate in continuous improvement initiatives and suggest enhancements to project processes and tools.
• Ensure resource demand forecasts are up to date from project managers, and work with hiring managers to track supply, escalating any demand and supply gaps.
• Assist with resource scheduling (include onboarding & offboarding activities).
• Collaborate with team members in the project coordinator practice to enable effective knowledge management, process and reporting standardisation and capability maturity development.