We are looking for a motivated and dynamic Assistant Finance Business Partner to join our Business Unit Finance team, supporting our Product teams!

What is this role about?

The role supports the Finance Business Partner in the delivery of quality advice and information to support their allocated Product Domain business unit to meet and exceed their financial targets in the short, medium, and long term. This role covers the full P&L, with a 90% weighting on Revenue Management.

The responsibilities in this role include but are not limited to the following:

Reporting:

• Performance Monitoring: Assist the Finance Business Partner with the monthly financial activities end to end for your Domain, covering month, YTD and performance reporting including driver-based variance analysis and commentary on Product Revenue, Operating costs and Investment activities.
• Performance Reporting: Support the preparation of the monthly performance dashboards, highlighting key metrics, trends, and variances. Ensure reports are clear, accurate, and provide actionable insights.
• Accruals & adjustments: Prepare and process accruals or adjustments to ensure that financial statements reflect the true economic condition of the BU.
• Bi-annual Reporting: Support delivery of half year and year end commentary to the financial statements for the Domain’s Product drivers.

Decision Support:

• Support the Finance Business Partner with the provision of high-quality driver-based commentary and insights to support key stakeholder decision making
• Business partnering with key stakeholders in the Domains and across Channels and Finance teams.
• Support both the Business Unit Finance Team and Domains with continuous improvement initiatives. Focused on enhancing productivity, efficiency, and the overall effectiveness of financial processes, and to drive insightful reporting developments.

Forecasting & Budgeting:

• Assist with the delivery of financial plans and forecast – construct and maintain a driver based 3-year strategic plan and rolling monthly forecast in accordance with timetable.
• Analysis of inputs, particularly transaction drivers (or similar) working with the business to gain driver-based inputs and insights.
• Support the preparation of qualitative insightful reporting on budget/forecast submissions, including potential opportunity and risks

What you get to do in this role

• Use your profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), Keeping customers informed (KCI) by diving the reduction of backlog and increasing efficiency.
• Manage a mature team , including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and uphold Change Management processes as they relate to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams.
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

We are embarking on an HR system implementation across Nine. We are looking for a Business Analyst to work closely with our People & Culture team to deliver a series of initiatives that will be critical to set this program up for success. This is for a six month contract with the potential of extending the role to support the design, development and deployment of the system.

Day to day you will:

• Work with People & Culture, Payroll & the Business to cleanse our People data. This will involve agreeing principles, methodology and prioritisation framework to conduct the data cleanse and the coordination of a review and update of key data elements
• Agree standard definitions for common data elements, mapping data fields to our Finance system and designing a proces to maintain the people data fields that are updated.
• Work collaboratively with all Business units to understand and document their current state HR processes and be able to clearly capture varying requirements and needs across the BUs. This will include, for example: org management, onboarding, oddboarding, variations, leave management, compensation management and learning & development.
• Work with People & Culture to document and align Nine’s job architecture across the Business. This will involve defining and documenting a standard job classification framework including organising jobs into function and families.
• Identify opportunities for process standardisation across the Business.
• Work collaboratively with the People & Culture team to define the outcomes required and develop an approach to deliver against this within a defined timeframe.
• Engage with a broad variety of stakeholders at different levels, across various business units.
• Support the project team and business, building a trust relationship with ability to influence and challenge where required.