• Staff accommodation and meals package available

What You'll Do:

We are seeking a vibrant and experienced Food & Beverage professional to join the Strahan Village team as a Team Leader, working on a full-time basis. 

Our Food & Beverage Team Leaders will support the team to deliver an exceptional guest experience. We’re looking for someone who shares our passion for Tasmania’s remote, wild places – someone who is committed to inspiring our guests and creating an unforgettable experience by promoting the very best in Tasmanian produce, beer and wine and love to create a cheeky cocktails or mix the classics. You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Work professionally alongside the Chef, Resort Management and Department Heads
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Assist to train, or guide Food and Beverage Attendants and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant, providing the necessary assistance and training where required
• Barista duties as required
• Other duties as may be required from time to time due to operational needs and much more

What You'll Bring:

Ideally, you will have previously held a senior role, or had extensive experience in a Food and Beverage department and you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Comprehensive knowledge of food & beverage operations 
• Proven food & beverage leadership experience, including the ability to successfully lead, coach and mentor a team 
• Exceptional interpersonal and communication skills 
• A passion for providing excellent customer service, engaging in great conversations with our guests 
• Strong service experience with a passion for great food showcasing local produce 
• A vibrant attitude with the ability to work effectively as part of a busy team 
• Strong knowledge of beverage products such as spirits, beer, and wine. 
• Barista skills 
• Valid Responsible Service of Alcohol Certificate 
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• An unbridled passion for food and a love of sharing your 'food stories' with our patrons
• Exceptional leadership skills with demonstrated results in developing and motivating teams. Your lead-by-example approach will be infectious
• The ability to coordinate and manage the day-to-day F&B operations whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day
• Be a calming influence amid a highly pressured, fast-paced environment, with the ability to sustain and drive positive morale creating a culture that people want to be a part of
• Have a flexible approach to adapting to guest requests, and have the necessary skills to actively resolve complaints and challenges presented by customers

Main responsibilities of the role include, but are not limited to:

• Assisting the Food & Beverage Department across all outlets, including bar & bistro service, room service and conferencing 
• Explaining the menu to guests, assisting those with special dietary needs as well as providing suitable beverage options.
• Use of the POS system to place orders
• Ensuring accuracy whilst ordering and delivering goods
• Set up and pack down of conference rooms

As a Food and Beverage Team Leader at Novotel Melbourne South Wharf, you will play a key role in delivering exceptional dining experiences for our guests. We are seeking a passionate and motivated individual who can lead our team during evening shifts, ensuring our hotel operate smoothly and efficiently. 

Key Responsibilities:

• Oversee the set-up, service, and breakdown of dining areas, ensuring a welcoming atmosphere for guests
• Supervise and delegate duties to ensure smooth daily operations in our outlets 
• Ensure the proper handling and settlement of customer accounts using our POS system.
• Ensure hotel and brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal

What you will be doing:

• Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
• Master our products like a pro and find those golden chances to super-size those sales!
• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
• Liaise with the Kitchen on special requests.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general OHS practises.

About you:

• Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
• A go-getter always on the lookout for new ways to enhance our guests' journey.
• Previous customer service or hospitality experience.
• Confident in managing both internal and external clients using your expertise.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Reporting to Director of Operations, you will have the ability to pro-actively position and drive the business to stay ahead of the industry trends. 

What you will be doing:

• Building and leading an opening team capable of executing our full offering to the highest standard to a discerning international clientele. 
• Implementation and upholding of BOH, FOH and hotel systems to ensure consistency and quality
• Develop a culture of quality through training, leadership and presence
• Work closely with Director of Hotel Operations, Executive Chef and wider Hotel Management team to achieve hotel goals
• This role requires the availability to work late evenings, weekdays, weekend and public holidays.