Reporting directly to the Australian Country Manager, the Senior Account Manager plays a pivotal role in driving our sales success. You’ll not only maximize revenue from our existing accounts through strategic relationship management, but you'll also be on the front lines, hunting for and securing exciting new business opportunities. In this dynamic role, you'll champion the sale of our full range of services—including sea and airfreight, warehousing, trucking, and forwarding divisions. With the vast array of services at your disposal, your deep understanding of customer needs and tailored supply chain solutions will be key to delivering exceptional value and driving growth.

Here’s some of what you’ll do:

• Develop and execute a comprehensive key account management strategy for approximately 50 accounts, guided by senior leadership, including creating detailed budgets for volume, revenue, and yield for each account.
• Proactively maintain a robust pipeline of new business opportunities while securing spot business to drive growth.
• Monitor and report on budget performance, comparing actuals versus targets, and provide insights on container demand to help the logistics team optimize inventory.
• Design and deliver tailored supply chain solutions, leveraging app technology for track-and-trace capabilities, and integrating our warehousing and trucking services for seamless door-to-door solutions.
• Implement effective customer relationship strategies, including regular call cycles, client entertainment, and other communication initiatives to enhance engagement.
• Negotiate and close sales deals at optimal pricing and yield, always adhering to company guidelines.
• Collaborate closely with the international sales team to coordinate proactive and responsive sales actions, ensuring timely distribution and response to sales leads and market intelligence.
• Maintain excellence in written communication, including precise and professional quotations, sales leads, and reports.
• When applicable, lead the identification, negotiation, management, and execution of special events, trade shows, and retail functions.
• Consistently represent the brand with integrity, ensuring positive client relationships and open doors for future business.
• Perform other duties as required to support the team and business objectives

Based in Victoria, Australia, this role is perfect for someone eager to hit the ground running and thrives on "hunting" for new business. You have a keen eye for opportunities and excel at quickly building strong client relationships with your consultative approach and engaging personality. You'll dive deep into understanding each new account, fully integrating and converting them into core business. With a strong interest in your clients' needs, you've successfully converted opportunities into loyal customers by offering a unique value and superior service. You’re skilled at managing your sales pipeline and are dedicated to ensuring high customer satisfaction, backed by a proven track record. Being adaptable, flexible and a forward thinker will really help you succeed in this role with a complex culture. There will be some local travel around Victoria as well as the occasional international travel to the Pacific Islands as we grow the business.

Business Manager | Full-time, fixed term contract

The Greencross Midland GP and AEC is a single site veterinary hospital seeking a new Business Manager. We know how important it is to love your job. As an employer, we create the environment for team members to thrive, with passionate partners, state-of-the-art facilities, tailored growth opportunities, and a horizontal hierarchy that ensures all team members are equal and well supported.  

The Greencross GP Midland veterinary clinic is a well-established GP veterinary hospital that operates as a single business with the AEC 24/7 animal emergency hospital. It’s a busy, engaging team that thrives on ensuring the patients and clients receive the best possible outcome. The whole hospital approach to support patient’s needs, ensures that GP patients are able to be looked after overnight and provides an opportunity for a high standard of local patient and client care. Our AEC also supports a large number of referring GP veterinarians ensuring their peace of mind as we look after their clients throughout the night and weekends.

Job Description

We seek a passionate and enthusiastic business manager for our hospital. As an integral leadership team member, the business manager will be responsible for business development, strategy, and operational and financial management, working closely with specialist veterinarians, hospital veterinarians, nurses, technical staff and support teams. This role is supported by a strong hospital management team and the broader support network of the Greencross Pet Wellness Company.

Business Manager responsibilities include:

• Financial leadership, reporting and P&L responsibilities for the hospital, including annual budgeting
• Leading and building teams of industry leading veterinarians and nurses.
• Project management within the hospital
• Business strategic planning and execution
• Relationship building with our valued referring veterinarians
• Marketing and promotional coordination
• Liaising with other hospital managers to ensure appropriate alignment and promotion of the business group to maximise efficiency, profitability and productivity

Qualifications

The successful candidate will have substantial business operations knowledge and experience and be an approachable and influential leader who desires to help others succeed and grow. The preferred candidate will bring a strong track record of experience in the veterinary industry. Postgraduate qualifications in a related field, such as business, commerce, business management or similar, will be highly regarded.

Additional Information

This position offers the opportunity to work with highly regarded veterinary clinicians in a professional, challenging and enjoyable workplace. We offer:

• A competitive annual salary that reflects the experience brought to the role
• Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave
• Continuing professional education opportunities
• Six weeks of paid parental leave and flexible return-to-work programs

Our goal is to create and maintain a career-satisfied and stable group of brilliant veterinarians and nurses while providing an exceptional standard of care for our patients, clients and referring veterinarians. Join us today!