Key Responsibilities:

• Develop, manage, and optimize ETL processes using Azure Data Factory to ensure accurate data integration across global databases.
• Design, build, and maintain Microsoft SQL Server databases, ensuring data is well-organized, accessible, and secure.
• Identify and implement performance optimization strategies for ETL processes and reports to ensure optimal user experience.
• Support data-related development and automation initiatives in Power Automate. Experience in Power Apps is a plus.
• Monitor and troubleshoot data processes to ensure uninterrupted service to global teams, including working occasionally outside regular business hours to support multiple time zones.
• Create and maintain comprehensive documentation for processes, solutions, and best practices. Ensure data governance and compliance principles are maintained.
• Communicate technical information to non-technical stakeholders effectively, tailoring the messaging as needed for diverse audiences.
• Collaborate effectively with cross-functional teams, including data scientists, analysts, and business stakeholders.

We’re looking for a Marketing Automation Manager, APAC to join Procore’s global Marketing Automation team. In this role, you’ll help us fuel our inbound funnel by delivering best-in-class marketing campaigns and building automated programs to nurture prospects and retain customers. You’ll own, maintain, and scale our marketing automation platforms, including audience segmentation, data cleansing, privacy and compliance, and system optimization. In this role, you’ll be responsible for supporting and scaling marketing campaigns in our ANZ region, working cross-functionally to execute, operationalize, and measure their impact. Your primary goal will be to enhance our campaign effectiveness and streamline automation processes, ultimately driving business growth across the region.

As a Marketing Automation Manager, APAC, you’ll partner closely with regional stakeholders in Campaign Management, Field Marketing, Marketing Operations, and Sales Operations to maximise our campaign effectiveness and deliver high-quality leads to our sales partners. You’ll use your analytical skills to define operational processes and implement technical solutions in Marketo and Demandbase to support the pipeline goals of the marketing department.  

This position reports to our Senior Manager, Marketing Automation and can be based remotely in Australia or in our Sydney office. We’re looking for someone to join us immediately.

What you’ll do:

• Execute on all global email campaigns, nurture programs, and Account-Based Marketing initiatives in Marketo and Demandbase, including audience segmentation, testing, deployment, and continuous optimization.
• Manage our marketing database, ensuring data hygiene, compliance measures, accurate tagging, and troubleshooting any data issues between Marketo, Demandbase, Salesforce, and other MarTech systems.
• Collaborate with the ANZ Campaigns team on the ideation, implementation, and measurement of omnichannel nurture strategies to maximize activation, engagement and retention across the entire prospect-to-customer journey.
• Gather and communicate comprehensive reporting on marketing campaigns, covering metrics from webinars, events, advertising, email, and web traffic performance to make data-driven decisions on marketing campaign strategies.
• Identify opportunities to tailor global processes for regional needs, implementing solutions to accommodate our unique APAC market requirements.
• Act as the subject matter expert on Marketing Automation and teach other team members best practices.  

What we’re looking for:

• Bachelor's Degree in Marketing or Business, or comparable work experience.
• 7+ years of experience in a Marketing Automation, Email Marketing, or Marketing Operations role, preferably in a B2B SaaS capacity.
• Expert-level experience in Marketo, including familiarity with system administration and managing system integrations. Marketo Certified Expert certification preferred. 
• Experience managing an ABM orchestration platform, such as Demandbase or 6Sense.
• Experience with reporting on email campaign and program performance and providing insights and recommendations to senior management. 
• A critical thinker who is highly organized and detail-oriented.
• Strong communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
• Comfortable with editing and optimizing HTML/CSS for email templates.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role
As we continue to expand our capabilities, we are seeking a dedicated QA / Automation Test Consultant (Contractor) to join our dynamic team. This role will play a crucial part in ensuring the highest quality of our digital solutions, working collaboratively with cross-functional teams to test, validate, and enhance our digital platforms. If you are passionate about automation testing and thrive in a fast-paced environment that values innovation and creativity, V2 Digital is the place for you. Join us and contribute to shaping the digital next for leading brands. Together, we will drive outcomes that matter.

Responsibilities

• Design and implement automated test scripts using appropriate testing frameworks.
• Collaborate with developers and project managers to understand project requirements and translate them into test cases.
• Conduct functional, regression, and performance testing on various digital platforms.
• Identify, document, and track defects through a comprehensive defect management process.
• Review and analyze system specifications to ensure accurate test coverage and reporting.
• Continuously improve testing processes and methodologies to enhance quality and efficiency.
• Provide regular status updates and communicate testing progress to stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in QA and software testing, with a strong emphasis on automation testing.
• Familiarity with various automation tools (e.g., Selenium, JUnit, TestNG, etc.).
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Experience with test management tools (e.g., JIRA, HP ALM, etc.).
• Detail-oriented with a passion for quality assurance and delivering exceptional digital experiences.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Apply Now:

• If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Qualifications

Technical skills that will lead to your success

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with AngularJS and GraphQL
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS 
• Basic knowledge and understanding of Network terminology. 
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

Desirable Skills and Experience 

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets)
• ServiceNow Certifications.
• Experience providing SaaS support 

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally.

We have a generous earning potential and the opportunity to expand your role in the company as we grow.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.