Team Summary
The Visa Commercial & Money Movement (CMS) team enables payments solutions for Small Businesses, Large Enterprises and Government Clients in Australia, New Zealand and the South Pacific (AuNZSP), including small business card issuing, corporate cards, purchasing cards, virtual cards and non-card cross-border solutions. The team is focused on delivering to Visa’s “New Flows” growth strategy, which seeks to rapidly expand Visa’s share of the US$125 trillion B2B global payments market by helping businesses digitise payments.
The team is responsible for developing and delivering the CMS strategy in AuNZSP, deploying products and solutions in markets and liaising with key clients in market. We push the limits of possibility to make business environments faster, smarter, and more connected. For companies of any size and in any industry, we create a more efficient payments infrastructure that flexes as their needs evolve. We design solutions to meet business objectives, creating ways to improve visibility and optimize cash flow, so businesses can confidently make smart decisions. And through our global reach, we deliver industry insights and technical expertise that empower them to succeed now and into the future.
Visa is the leading payments network in the Australia, New Zealand and the South Pacific market and we have bold ambitions to accelerate growth in the region through expanding our relationships with established issuers, developing deeper partnerships with digital platforms and creating new issuing relationships with Fintechs and Neobanks.
What a Senior Manager, Small Business Solutions does at Visa:
As a dedicated product SME for Visa’s small business solutions, the Senior Manager will work closely with Director of Small Business Solutions to support our small business credit, debit and pre-paid issuer clients through:
- Conducting regular portfolio reviews, analysing portfolio performance and advising on best practice to lift performance;
- Advocating portfolio optimisation initiatives such as product lifecycle management and spend & retention campaigns;
- Initiate and manage product research, this includes benchmark analysis, comprehensive case studies, help identifying global best practice and emerging trends
- Bring global best practices and thought-leadership to initiative and interactions with clients
- Advocating new business solutions to enhance the client’s customer value proposition
- Liaising with each client’s product managers and their teams to advise on portfolio developments
- Supporting product enquiries including Visa product rule waivers request, helping develop product remediation plans when required and support on Visa’s regulatory compliance activities
- Develop strong working relationships with:
- Business payment teams at each of our small business issuer clients, as well as with key stakeholders for the small business payments segment;
- Visa’s Account Executive Management teams for our small business issuer clients;
- Visa’s Hub product teams and other small business specialists to share and learn best practices which we can apply to the AuNZSP market; and
- Other Visa stakeholders across the region and globe, including product, sales, client support, data & analytics, marketing and finance team members.
- Develop deep small business segment knowledge and provide payments thought leadership for this space, helping to evolve the small business payments strategy for Visa AuNZSP and helping Visa enable more small businesses to digitise payments.
- Keep up to date with trends and regulations that relate to the payment industry and maintain an awareness of competitor positioning.
Digital & Innovation acumen
· Digitally and innovative oriented, with the propensity to apply new knowledge
· Current and up-to-date with latest innovation, digital trends, research, skills, and education
· Champions bold ideas and new ways of doing things
· Challenges and questions to stimulate innovative thinking.
· Consistently searches for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders.
· Innovates quickly to create results when new and relevant information surfaces.
Values
· Actively promotes an environment of inclusion and diversity of thought.
· Communicates openly, honestly and respectfully – ensuring opinions are heard.
· Proactively limit or mitigate unconscious biases when making decisions.
Approach
· Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions.
· Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations.
· Make quicks, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.
· Adapts and recognizes the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.
· Determines success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.
· Encourages others to openly share and build on each other’s new ideas, products or solutions.
· Demonstrates energy and positive response when tackling challenging problems and views complicated tasks as engaging or motivating.
· Shows openness to new ideas, modifying viewpoints and direction in light of new information.
· Quickly adapts to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.
· Quickly recovers from setbacks or failure by viewing as a lesson learned and trying again.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
