The Assistant Manager plays a crucial role in supporting overall operation of our hotel, ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager and Guest Experience Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.

Responsibilities:

• Assist the Hotel Manager in overseeing all aspects of hotel operations
• Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
• Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
• Collaborate with other departments to develop and implement strategies for improving guest experience and maximizing revenue
• Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction

• Pre contract cost planning services during design stages of projects
• Post contract progress claim and variation assessments
• Engage with the local property market to gain market knowledge for use in the delivery of our services
• Commission management to assist in the successful delivery of our services
• Integrate with full cost management and project management teams in Queensland and support when required
• Work independently and take responsibility for deliverables

Why is this an exciting opportunity.

An inclusive and fun workplace where the alchemy of people and technology creates experiences people love and actions brand’s needs.

The opportunity to experience another world, learn a skill or do something you are passionate about outside of media through our annual Human Experience Day.

Flexible working – the ability to mould the way you want to work to fit your lifestyle.

A constantly evolving and personalised Learning and Development programme tailored to the training you need to drive your career development.

Local and Global Mobility – transferring to any agency within Publicis Groupe in Australia and internationally.

An onboarding program that commences from the point of you accepting our offer and shares everything that you need to know about Starcom and sets you up to achieve success throughout your first 6 months.

Progressive parental leave initiatives.

Wellbeing initiatives that support your ‘Wholeself’ – mental health initiatives which include a Publicis wide shut down in October each year to mark World Mental Health Day. We also have massages, flu shots, free breakfast and fruit and access to our Employee Assistance Program.

You will be joining a talented and well recognised agency with credentials:

• 1x Adnews Media Trading Team
• 1x win & 10+ nominations (eg. 30 under 30, women in media, next of the best)
• 26x Trade & PR Content
• 2x B&T - Top 10 Recognition (CEO – Rainmaker and COO – Big Spender)
• B&T - Starcom ‘Gold’ for August – Best Performing Agency in Market
• B&T Award Nominations – Best Digital Transformation and Best Audio Campaigns

The transformation you will experience.

As part of the HX Planning and Activation team, the Account Manager is responsible for planning, client service, and managing & developing the Account Executive and Coordinator. The Account Manager project manages all relevant craft specialists in the creation of client work and supports collaboration across the agency to ensure strong client relationships on a day-to-day basis. As a valued member of the team, the Account Manager is responsible for driving and enhancing our agency's culture of Never Standing Still.

Your scope will include:

• Supports client leads to deliver innovative and creative solutions to client briefs
• Executes solutions through the communications planning process
• Collaborates with the HX Partnership to deliver implementation planning excellence
• Project manages client plans to ensure accuracy and budget
• Builds strong client relationship as a trusted member of the agency village
• Oversee the financial management including  invoicing and payments process in line with contractual terms agreed
• Sets example to team to keep abreast of current and future industry thinking and trends
• Manages the team including focusing on providing opportunities for them to deliver on individual personal growth plans
• Manages the overall delivery of campaign across all craft disciplines
• Understands the trading implications of planning decisions made to ensure Starcom and client objectives are delivered
• Supports the Client Lead to ensure client and agency priorities are filtered through to the team

What you’re looking for

• A supportive and collaborative culture
• Clients who are open to be challenged and working progressively.
• Fulfil your career ambitions in a business large enough to accommodate them - we have one of the best mobility programs GLOBALLY!

What type of person will be successful in this role

Minimum of 4-5 years’ experience preferred.

Strong written and verbal communication skills

Strong client relationship management skills

People management experience

Awareness of latest market developments and trends

Competent using Excel, PowerPoint and Word.

Expertise across industry planning tools to deliver optimum plans for client KPIs/target

Deep knowledge and understanding of financial management tool e.g. BCC and MScope

Strong working knowledge of the media marketplace and new opportunities

Attention to detail that is second to none

A true professional with strong time management and the ability to juggle multiple priorities.

Strong organisation skills with a love for being one step ahead

Has a curious nature with a willingness for continuous learning and fearless growth

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.