What will you be doing?

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations/ Senior Management with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Process and assist with check-in and check-out of guests when needed.
• Respond to and coordinate emergency situations.

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required. 

As a People & Performance team we’re focused on supporting the business to create a seamless people experience across the operational employee lifecycle, as well as partnering to deliver tailored advice and solutions where there is value add opportunity. This role is absolutely core to the first part of this – the seamless people experience across the employee lifecycle! 

As a HR Graduate, your key responsibilities for this will include: 

• Coordination and administration of HR employment processes and workflows to onboard, offboard and effectively manage people movements and changes 
• Overall HRIS systems management – with a strong focus on ensuring data accuracy and timeliness. You’ll also act as a champion to drive systems engagement and interaction capability within the People & Performance team 
• Management of the People Australia inbox – acting as first point of contact for general inquiries nationally 
• Coordination and administration for national HR projects including wellbeing initiatives, engagement measurement and career management 
• Acting as a policy and process champion, including provision of general advice in partnership with HRBPs 
• Developing and maintaining a reporting and communication cadence for key people data and insights  
• Owning the coordination of induction, including driving the on-going development of the program  
• Developing and managing our Colliers People Hub 
• Proving support to the national HRBP and wider People & Performance team on day-to-day matters and people projects 

This is a great generalist role for someone looking to develop breadth and depth of experience and knowledge across all aspects of HR and the employee lifecycle. It creates a very strong foundation to develop your People and Performance career in a diversity of ways in the future.  

We have an exciting opportunity for a passionate and experienced Assistant Manager or Duty Manager to join our front office leadership team. In this role, you will oversee daily operations, guide and support team members, and set the benchmark for exceptional hospitality. You will manage guest inquiries and feedback, encourage open communication, and cultivate a positive work environment. 

Responsibilities:

• Oversee daily hotel operations and act as the shift lead.
• Train and support team members, fostering a culture of excellent hospitality.
• Manage guest inquiries and feedback, ensuring top-tier guest recovery.
• Promote open communication and collaboration across departments.
• Inspire and motivate the team, promoting a positive and safe work environment.
• Assist with revenue optimization, including preparing team rosters.
• Support recruitment, training, and development of the Front Office Team.

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.