• Manage and nurture existing client relationships to ensure high satisfaction and retention
• Develop and implement strategic account plans to drive growth and maximize client value
• Collaborate with internal teams (e.g., sales, product, support) to ensure seamless client experiences
• Identify and pursue upselling and cross-selling opportunities within your account portfolio
• Monitor and report on key account performance metrics and client health indicators
• Conduct regular client meetings, product demonstrations, and business reviews
• Proactively address client concerns and escalate issues when necessary
• Stay up-to-date with industry trends and product developments to provide valuable insights to clients

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

In this Product Management role, you will be responsible for building and launching new products for the rapidly evolving fintech industry. You will benefit from our substantial investment in research and development as you work towards advancing the way the world pays, banks, and invests. Your duties will include managing the life-cycle planning activities for the delivery of new products and ensuring that any changes in market and business priorities are reflected. As a member of the Global Product Management team for the Modern Core Banking platform, your focus will be on expanding into international markets for Tax and Regulatory purposes.

As part of this role, you may be responsible for product enhancements related to International Components and Country compliance. The International Product Manager provides thought leadership and roadmap updates to Implementation teams, Sales teams, and third-party vendors for international markets.

• Defining a product strategy and roadmap that aligns with the product vision
• Gathering, managing, and prioritizing market/customer requirements
• Act as a customer advocate by articulating their needs and business requirements
• Working closely with engineering, sales, marketing, and support to meet business requirements and customer commitments.
• Demonstrate functional and technical product knowledge in various forums
• Assist Product Owners, Engineering leadership, and Implementation teams with prioritizing and executing the feature backlog.
• Managing key vendor relationships, collaborating with senior management, and completing business scope documents.
• Providing support and enablement to key functions in the operational value stream to ensure the full value of every release is realized.

What you bring:

• 7-10 years’ experience in Product Management/Owner roles with a focus on delivering complex projects
• Sound knowledge within core banking, in particular Deposits, Integration, Reporting products
• Solid experience in global banking markets
• General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.
• Understanding of Agile methodology
• A bachelor’s in business or marketing or the equivalent experience.

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

#LI-OY1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

About the team:

Our PM teams work on significant projects with major banking and finance clients within the Capital Markets sector.

What you will be doing:

• Working closely with clients, local colleagues and the wider global team you will manage significant projects.

• Manage project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed

• Manage project risk and assist with problem resolution

• Develop, define and execute project plans, project scope, activities, schedules, budgets and deliverables

• Plan and coordinate all aspects of technical projects from initiation through delivery.

• Ensure requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Serve as liaison between technical and non-technical teams

• Working with cross functional teams to delivery projects on time and to budget

What you will need:

• At least 8 years of end-to-end Project Management experience in IT Software Implementation Projects for Banking/Capital Markets.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

This role will be based in Melbourne Australia.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass