We are open only to candidates from Sydney or Melbourne who have unrestricted working rights.

IQVIA is a world leading provider of information, services and technologies dedicated to advancing healthcare by driving improved decision-making. Within a rapidly evolving environment, IQVIA’s unique portfolio of data assets, research and analytical capabilities, and technology solutions enables us to make intelligent connections for our clients. We support a broad range of stakeholders across the life sciences industry, treatment providers and payers, providing insights which drive innovation and improve patient outcomes.

We are seeking a Fieldwork Manager to join the Integrated Research team at IQVIA ANZ, a premier healthcare market research provider in Australia. This team excels in offering a wide range of research solutions to an extensive client base in the MedTech, consumer health, and pharmaceutical sectors. Our core strength is our profound engagement with healthcare professionals, particularly Oncologists, which is the cornerstone of our in-depth market research.

As the lead of our customised fieldwork operations, you will drive the strategic planning and execution of field activities, ensuring the generation of high-quality data and insights that propel our research forward. You will oversee field activities from start to finish. Demonstrated experience in building relationships with diverse stakeholders, including doctors, patients, and research teams, is essential for the successful fulfillment of this role.

Qualifications:

• Experience cultivating and sustaining relationships with doctors

• Solid understanding of the life sciences and/or health service industry

• Working collaboratively within a matrix organisation to achieve team objectives

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

The IT Change and Release Manager will be responsible for leading the assessment, analysis, documentation, and implementation of changes based on requests for change for IT Services that include infrastructure and application services.

The role will develop and implement change management practices to ensure that there are minimal disruptions and that operations are maintained across clients’ accounts and improved to meet customer requirements.

The role requires the assessment and analysis of change components, change scheduling and the adoption of appropriate controls. Additionally, the role will also coordinate communication with stakeholders, project teams and customers stakeholders regarding changes.

Responsibilities

• Lead the validation of incoming Requests for Change (RFC) and provide assurance over all stages of the unified Change Management Process and sub-processes, including the completion of impact analysis and change evaluation processes to ensure activities are in accordance with defined processes. This includes being available to manage the review, evaluation, and approval of Urgent or Emergency changes.

• Coordination of patch management, release, and deployment activities.

• Oversee and co-ordinate all activities within the clients change process across all IT Services, monitor changes through all stages of the change lifecycle, working collaboratively with client change managers or stakeholders involved to exchange information and drive change management outcomes.

• Plan, schedule, and maintain the forward change schedule, confirm that all changes have been successfully implemented, patch management and any required Post Change Reviews (PCRs) are carried out for failed changes.

• Manage communications to all affected groups for Change Management.

• Negotiate and agree standard classification (prioritization and categorization) for changes, facilitate the process and manage change management procedures and policies to ensure alignment with the clients Change Management process.

• Provide assurance over change requests, attend any client Change Advisory Boards. Provide guidance and approvals for major changes or releases to be approved.

• Create and maintain the Change Management process documents (flow charts, roles and responsibilities, knowledge articles etc.) to be used by the Change Management team and 3rd party suppliers. Analyze and identify improvements and encourage the development and implementation of “pre-approved changes” to streamline regular, repeatable low risk changes.

• Proactively identify and escalate potential risks. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.

• Qualifications in IT, business administration, commerce, change management is desirable.

• ITIL certification or relevant years of experience as a Change Manager.

• Previous experience in ITS (Intelligent Transportation Systems) projects and environments and knowledge of ITS systems, equipment and roadside/tunnel devices is a plus.

• Join a worldwide leading systems integration company.
• Access to employee benefits
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As Manager – Risk & Resilience, you’ll be responsible for components of the risk program implementation and ongoing administration of Datacom’s Risk, Continuity, and Compliance practices, to our Federal Government customer base, aligned to ISO 31000 standards.

Due to customer requirements, you must be an Australian Citizen to be successful in your application; and you will ideally hold an active Government Security Baseline Clearance (or be eligible to achieve a Baseline Clearance).

This role can be Canberra, Sydney or Melbourne based. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

As Manager – Risk & Resilience, you will cover:

•       Assisting the business to embed Risk Management into decision-making activities

•       Implementation and management of the risk management framework, including supporting the business with procedures for identifying, assessing, and managing risks

•       Embedding a risk aware culture and supporting collaboration to manage shared risks

•       Regularly reviewing the Risk Management approach

•       Driving accountability and ownership – by providing guidance to staff on their specific risk management responsibilities

•       Business Continuity Management oversight, including business impact assessment and business continuity planning and testing

•       Governance of the risk management framework and its implementation

•       Building an assurance plan to:

o   Implement appropriate controls and oversight of the business’ risk management activities

o   Ensure Risk Management alignment to policies and the execution of all relevant plans and actions

o   Review and auditing controls to ensure business process, contractual, and legislative compliance

•       Delivering reports to leadership and our customers regarding risk and resilience.

You’ll maintain a detailed understanding and contribute to improvement of the relevant frameworks, processes/ procedures and artefacts across the business, while working in an advisory capacity and assisting in customer discussions regarding our plans as required.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

You’ll bring a wealth of Risk Management experience and an understanding of ISO 31000 standards and applicability, ideally within an IT managed services environment or with federal government customers. You’ll be passionate about risk management and advisory, be comfortable working on complex issues and managing a diverse stakeholder group. You will have experience administering risk management and advisory processes; along with developing, implementing, and administering Business Continuity Management processes. Ideally you will have an RMIA certification, or something similar.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.