Position Summary

The Senior Planning Manager is responsible for delivering a best-in-class planning product by blending the science of our planning tools with your media craft experience to drive the day-to-day connection planning across paid and non-paid channels ensuring required deliverables are achieved. 

Be part of a passionate, collaborative and high energy team, working closely with Strategy, Integrated Planning, Trading and Performance teams to ensure we’re delivering upon client business outcomes.

 

Job Responsibilities


Leads and develops all Creative Connections Recommendations and Connections Plans in collaboration with the trading and performance teams ensuring they deliver on the briefed business outcomes.
Incorporation of UM proprietary planning tools, such as Growth Accelerator, into the planning recommendations. 
Manages and leads planning outputs across all channels; working with strategy, trading and special business units. 
Supports the Planning Director and Group Director by managing day to day workflow;
Ensures team WIPs (Planning/Trading) are scheduled and actions allocated responsibilities post WIP.
Drives a collaborative approach with all UM departments including BUs to develop best in class media solutions. 
Ensures a strong relationship with all media partners to remain across key/upcoming opportunities and trends;
Builds strong relationships with media and performance leads
Participates in agency and group Planning initiatives ensuring best practice.
Supports Planning Director in major client planning projects across client alignment – e.g. Screens Optimisation.
Oversees financial process alongside the Senior Trading Manager to ensure monthly invoicing is in-line with the plan.
Leads Planning recommendations (in collaboration with Senior Trading Managers) for day-to-day campaign optimisations to ensure delivery against business outcomes


 

Desired Skills & Experience


5+ years experience working across media planning and execution of all channels (offline skew) with experience in team management and strong understanding of the Australian media landscape.
Someone who remains up to date with all Australian and global market trends and has an educated point of view of the impact it has on their client’s business and/or approach to the planning craft
Effective communication and collaboration with the Client team to ensure recommendations are in-line with client expectations and deliver on briefed outcomes.
Has a clear demonstration of problem solving skills and comes solutions ready. 
Competent skills in creating best practice and market leading implementation planning responses, working in conjunction with the Planning Director. 
Ensuring that our clients are delivered future focused recommendations that take into consideration projected market trends.
Lives and breathes the Planning craft and has an inherit nature to continue learning and development within the craft
Exceptional presentation skills with more senior clients, media partners and internal UM and Mediabrands stakeholders. 
Has a positive portrayal of the Planning craft internally to build presence of the discipline. 
Develops strong relationships with clients (specifically the media and performance leads)Has had exposure to Google Analytics or DMP’s in current or former roles


 

Salary range between $95,000 & $105,000 including Superannuation.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

RecruitWest are seeking skilled plumbers for an exciting role in our client’s family-operated business. Join a dedicated team that values excellence and growth to elevate your plumbing career with opportunities in residential, commercial, and mining projects!!Details:- Varied sites across Perth- Residential, commercial and mining opportunities.- $40 - $45 per hour penalties- Full time hoursScope of Work:- Collaborate within a skilled team on diverse projects.- Execute final fittings for kitchens, bathrooms, and laundry areas with meticulous attention to detail.- Proficiently handle piping tasks using copper and PVC materials.What you'll need:- Qualifications in plumbing and gas fitting.- Proven experience in residential plumbing- Physically capable of managing the demands of on-site work effectively- Strong work ethic and dedication to delivering high-quality outcomes.- Aspiration to advance within the company and engage in mining projects for professional growth.Become a part of the team and seize the chance to grow your plumbing career in a dynamic and rewarding environment.

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Assistant Showroom Manager Rutherford, NSW Competitive base salary uncapped commission bonuses One rostered weekend off a month 10 am starts & no late-night trade! Nick Scali Furniture is a nationally recognised household name founded in 1962. As a market leader, we pride ourselves on being experts in luxury furniture design. With over 50 stores across Australia and New Zealand, we are continuing to grow with new stores opening this year.We are seeking an Assistant Showroom Manager to join our team. This is a permanent part-time opportunity of 35 hours a week working across five days.  About You: Have experience working with KPIs and sales targets   Have previous leadership experience working with a sales team Are passionate about customer service and always lead by example Enjoy working in a competitive sales environment and closing sales   Are able to work most weekends and enjoy time off during the week. Have the desire to train and develop a team Have excellent communication skills   About the role: Support the showroom manager to ensure the smooth operation of the showroom  Train and develop team members on sales techniques and customer service Provide exceptional product knowledge to customers and offer solutions to customers' home furnishing needs Follow up on customer inquiries, solve problems, and maintain strong customer relationships How to Apply:Please click the appropriate apply link and submit a detailed resume in your application. For any enquiries please call 02 7257 0135. 

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Franquette Crêperie located in Bowral in the heart of the Southern Highlands, is seeking a talented and experienced Restaurant Manager to lead our front of house team and elevate our authentic French crêpe experience.

About Us:

Franquette Creperie opened in October 2023 and has fast become a local favourite and tourist destination. We trade for breakfast lunch and dinner 7 days, serving authentic French galettes and crêpes, are fully licensed and offer BYO.

Responsibilities:

Managing and coordinating all aspects of daily restaurant operations, including staffing, scheduling, and customer service.
Ensuring a seamless and positive dining experience for guests, maintaining high standards of service and hospitality.
Monitoring and maintaining inventory levels, controlling costs, and implementing cost-effective measures.
Implementing and enforcing health and safety standards, including food safety and sanitation protocols.
Developing and implementing strategies to optimise restaurant performance and enhance customer satisfaction.

Requirements:

Proven experience as a Restaurant Manager or similar role within the hospitality industry.
Strong leadership and organisational skills with the ability to motivate and manage a diverse team.
Excellent communication and interpersonal skills to foster a positive and collaborative work environment.
A deep understanding of restaurant operations, including inventory management and cost control.
Passion for delivering exceptional customer service and creating memorable dining experiences.
Knowledge of relevant health and safety regulations and a commitment to maintaining high standards.

What we Offer:

Competitive salary of $70,000 - $85,000 + superannuation.
Opportunities for professional development and career growth.
A supportive and friendly working environment.
The chance to make a significant impact on a new and thriving venture.

How to Apply:

Please submit your resume and a cover letter detailing your experience and vision to [email protected]. Please note applications without a covering letter will not be considered.

Trades Assistant Prestons NSW, Australia Join the world’s leader in Sustainable transportation Work collaboratively with a team that wants to succeed together Continuous training and career pathway opportunities What we can offer you What we can offer you A dynamic and inclusive work culture - be part of a great team environment Flexible work options available (if applicable) A company that is enjoying record growth and eligibility for an annual company bonus scheme Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more Parental leave benefits Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability What you will do As a member of the Campbellfield Workshop Team, you will be responsible to; Work in accordance with work instructions Assist technicians with tasks in the workshop environment Maintain a high standard of cleanliness and tidiness Complete relevant documentation accurately Who you are Mechanical aptitude with experience in a similar position Extensive experience – trailer mft, new vehicle preparation or Heavy Vehicle servicing Scania / European truck experience (desirable) Experience assisting skilled tradespersons Current Heavy Commercial driver’s license (HR class desirable) To apply If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can email [email protected] to learn more about this opportunity You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role. Formal offer of employment is subject to standard pre-employment checks including medical and other background checks As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages. Type: Permanent Category: Trades & Services - Trades Assistants Reference ID: MM000395 Date Posted: 02/01/2024

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What do we need from you? Demonstrated administrative experienceGreat time management skills with strong attention to detail and accuracy is essentialAbility to adapt in a fast moving and agile environmentAbility to problem solve and use initiativeAdvanced Excel skills preferredWhat’s in it for you?Transparent tiered salary range of $93,600 - $104,000 including superEnjoy 5 weeks annual leave for pursuing your passions outside of workEnjoy the flexibility of hybrid work - up to 2 day work from home a weekBe part of a company with purpose - we’re committed to sustainability for our planet, positively impacting our communities, supporting our farmers and suppliers and giving our customers a richer life for less.Support during life’s most important moments including paid parental leave, superannuation on parental leave, up to 5 days paid compassionate leave, natural disaster leave, emergency services leave etcAn Employee Assistance Program that you and your immediate family can use which is 100% free and confidentialTake advantage of complimentary access to free on-site physiotherapy to treat non-work related aches, pains or nigglesAccess to wellness programs such as discounted gym memberships, discounted health insurance and moreOpportunities to contribute to companywide projects, move laterally into other roles in the business and embark on international assignmentsWorking with a retailer who has been recognised as an Employer of Choice (as voted in 2023, 2022, 2021, 2020, 2019 and 2018)ALDI. Good Different.With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 6 states.If you’ve ever shopped at ALDI you know we are not your average supermarket.  We’re also not your average employer. ALDI is a place where you’ll find good people, good purpose and a good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.It’s that simple. ALDI Good Different.Grow your career with a global retailer as a Buying Administration Assistant within our Buying team at ALDI Australia, based in Minchinbury. This is a full-time permanent position.In this pivotal role, you will join a team that is at the heart of what makes ALDI unique: our products. As part of the Buying team, you will be involved in the journey of our products, from conception to our store shelves.ALDI is not just a place to work, it's a place to make a difference. As part of the Buying team you’ll make a real impact on the shopping experience of our customers, helping us continue to offer quality products at unbeatable prices.What does the role look like?  Supporting the Director -…

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Opportunity for any Fund Accountants in Property to advance their career in the field Your new company Based in Sydney's CBD, our client is renowned for being one of the leaders in the property field. They have seen plenty of growth within the team over the past few months, and they are looking at expanding further to add a Fund Finance Manager to the team. Your new role Your role will report to the Associate Director in the AU Accounting Team. You will be responsible for service delivery to an agreed portfolio of clients in line with agreed client-specific service level agreements. Your key responsibilities will include:

Key client contact and ensuring delivery of all reporting for the allocated client portfolio.
Prepare reporting and financial statements based on client requirements.
Prepare consolidation accounts as needed.
To provide bespoke financial analysis reporting as per client requirements, e.g. cashflow reporting.
Perform review of property managers' financial statements
Preparation of BAS and Income Tax returns.
Supporting the team with financial analysis.
Preparation of annual standalone and consolidated financial statements in accordance with AIFRS/IFRS
Dividend / distribution calculations, coordination with client appointed tax advisor on approved distribution and management of cashflow process.
Responsible for compliance with current procedures to ensure SLAs and KPIs are met within an agreed timeframe.
Support the business on onboarding of new clients/new portfolio from accounting perspective
Highlighting potential process improvements and working with the Associate Director of the team to implement
Requirement to attend client meetings and internal meetings.
Responsible for coaching, developing and generally managing junior team members.

What you'll need to succeed

A professional accounting qualification (e.g. CA or CPA) is essential.
Excellent communication skills - both written and verbal.
Focussed on delivering solutions within agreed timeframes.
Strong analytical and problem-solving skills.

What you'll get in return

Great training, learning and development structure within the company
Hybrid WFH structure-after your initial training period you are entitled to 2 days WFH
As the role is based in the CBD, the office is less than a 5-minute walk from the nearest station.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Job Description MOVING TO THE COUNTRY – SPONSORSHIP TO PR AVAILABLE (accommodation onsite).Must be experienced in hospitality We are seeking an experienced Duty Manager for this classic country Pub located in the Lower SW of WA. The venue caters to local clientele, Tourist and Hikers/Riders and hosts numerous functions and events. This is a 100% hands on management role. The Hotel offers Hotel/Motel accommodation, function rooms, TAB, Bistro bar, Pool Bar and a restaurant. The Pub is set in a small town surrounded by Aussie bush, National Parks,Rivers and only 25ks from the coast with some of the best and emptiest beach you could ever find and some secret surf breaks. This role is split between overseeing and maintaining all aspects of the business as well as growing the business . Package:– $65,000 salary Neg depending on experience plus supper – the Pub is open 4.5 days a week with some extra days for events or Public holidays – Accommodation on site– Own room– Minimum 6 month commitment ideally longer term – SPONSORSHIP AVAILABLE to the right person work ,save and become an Australian with PR Duties:– Taking responsibility for team work, leading and motivating team members– Overseeing all departments within the hotel – bar, bistro, reception, TAB– Looking after staff breaks– Make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity– Assist in implementing and driving promotional activities– Deal with any issues that arise during each shift promptly and professionally, seeking advice from the Owners where necessary– Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times– Liaise with other departments Including kitchen and floor teams in the business to ensure every customer experiences a consistent level of service– Hands on work in across all aspects of the Hotel– Assist the owner operators as and when necessary to make the business run effectively and efficiently.– Other duties as required Ideal Candidate:– Previous experience in a bistro/bar management role– Experience working in a fast paced bar environment– Sound knowledge of wine, beers and spirits– Previous Front Office experience (preferably Guestall)– Understanding of labour and operating costs– Availability to work a range of shifts, including day, evening, weekend and Public Holiday shifts– Ability to work effectively under pressure and in a fast paced environment– Exceptional interpersonal and communication skills– High level of attention to detail– WA Approved Managers certificate ( can be obtained onsite )-TAB card ( can be obtained on site) MUST HAVE A positive outlook be happy Be able learn all products in stock and current pricing Be able to add multiple drinks costs on the run for each customer take control…

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About Loam:

At Loam, we have the earth in our hands. As a team of scientists, farmers, and entrepreneurs, we are on a mission to revolutionize agriculture and address climate change. Through our cutting-edge microbial technology, we are enhancing soil health, boosting crop yields, and sequestering carbon to create a sustainable future for farming. We are committed to empowering farmers and promoting regenerative practices that benefit both the environment and their bottom line.

As a fast-growing agricultural startup, Loam offers a dynamic and collaborative work environment where innovation and passion thrive. We embrace diversity and believe that our collective expertise and shared commitment can make a significant impact on the global agricultural landscape.

Join us on this exciting journey as we transform agriculture and build a sustainable future together.

About the Role:

As the Senior Commercial Marketing Manager at Loam Bio you will play a pivotal role in driving the commercial success of our novel agricultural biological inputs here in Australia and fostering partnerships with farmers for their carbon projects. This position requires a dynamic individual with a strong background in commercial marketing, a deep understanding of the Australian agricultural sector, and a passion for sustainable practices. In this role you will be partnering across the organisation to ensure that Loam is recognised as a high quality, reliable brand.

This is a hands-on role, reporting directly to Loam’s COO, that will allow you to leave your mark on a new, leading company delivering new, innovative products and solutions for Australian growers in a changing climate.

This role can be based in either Sydney or Orange, NSW.

Responsibilities will include:

• Develop and execute comprehensive marketing strategies to drive the commercial success of our innovative agricultural products.
• Collaborate with cross-functional teams to align marketing efforts with product development, sales, and customer support.
• Conduct market research to identify trends, opportunities, and potential challenges in the agricultural sector.
• Position our agricultural biological inputs in the market, emphasising their unique features and benefits.
• Strengthen the company's brand presence in the Australian agricultural market.
• Implement branding initiatives that resonate with the target audience and align with our sustainability values.
• Cultivate and maintain strong relationships with farmers, agricultural organisations, and industry stakeholders.
• Collaborate with farmers on their carbon projects, showcasing our commitment to sustainable agriculture.
• Work closely with the sales team to provide marketing support and enablement tools.
• Develop and implement training programs to enhance the sales team's understanding of our products and their unique value propositions.
• Plan and execute integrated marketing campaigns, utilising digital, traditional, and social media channels.
• Monitor and analyse campaign performance metrics, optimising strategies for maximum impact.

• Bachelor's or Master's degree ideally Marketing, Business, Agriculture, or a related field.

• Extensive experience in agricultural marketing, communications or brand management.
• Proven experience in commercial marketing within the Australian agricultural sector, ideally within broadacre cropping.
• Strong understanding of sustainable agriculture practices and environmental stewardship.
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and collaborate with cross-functional teams.
• Experience in engaging with farmers and fostering agricultural partnerships.

• ​Fast-growing start-up with many opportunities for capacity building and career development
• Work alongside leading scientists and innovators in an international organisation
• Enjoy an inclusive and supportive culture
• Competitive salary based on experience

Why you should join us:

We're tackling some of the most challenging issues of our time, and we're doing it with a team that's passionate about making a difference. If you're looking for a role where you can use your skills to contribute to a mission that matters, we'd love to hear from you.

Loam Bio is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic.

Residential Services Manager Apply now Job no: 505166 Work type: Full time Location: Wantirna Categories: Management, Aged Care Join VMCH in this fantastic, full-time opportunity based in Wantirna Use your exceptional people skills to effectively manage a 96-bed residence Enjoy a competitive salary and awesome NFP salary packaging benefits About the role As the Residential Services Manager at our Wantirna aged care residence, you will utilise your experience in a similar role to provide leadership and effective operational management, so that our residents always receive the best care possible. Working closely with the General Manager, you will also be responsible for the performance of the facility with regards to budget management, employee engagement, quality assurance and clinical care.  About you You have previously held a leadership position within the aged care sector, where you displayed your outstanding interpersonal skills and promoted a positive workplace environment. A naturally motivated and determined leader, you can work unsupervised and enjoy the challenge of managing all facets of an aged care residence. As an exceptional communicator, you build strong relationships with your many stakeholders and value the importance of patience, common sense, respect and acting with compassion. You easily relate to older people, and you understand the issues related to the services they require. You have well-developed prioritisation and organisational skills with experience meeting deadlines and attending to multiple tasks. Requirements Current AHPRA registration as a Registered Nurse (Division 1) Knowledge and understanding of the Aged Care Act, ACFI/AN-ACC, Aged Care Quality and Safety Standards and relevant legislation Experience with effectively managing Covid-19 outbreaks Workforce planning and management expertise Why VMCH? Because the people we employ make it a great place to work! In addition, VMCH will provide you with: A positive and supportive workplace culture  Excellent Salary Packaging benefits Ongoing professional development A competitive salary Employee Assistance Program Paid parental leave About us Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow. If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you. To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International…

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Two years coal experience preferably within a laboratory environmentCommercial document trainingComputer skills in Word, Excel and CCLAS (Preferred but not essential)Excellent time management skills to handle tight and pressured deadlinesDealing with problems and pressures form customer demandExcellent project management skillsSGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. SGS may require its employees to be fully vaccinated against COVID-19 based on mandated state government/client requirements or in line with SGS policy. Vaccination requirements may differ from role to role based on their risk category and duties performed. Where relevant, proof of immunisation status will be requiredWHY WORK FOR SGS? Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. •    As a company, we have embraced the shift to flexible work •    Sustainability is embedded in our culture and the way we do business •    Paid parental leave •    Paid time for volunteering day and blood donations •    Corporate health & wellbeing offers •    Ongoing learning & development  •    Career development opportunities (Nationally and Globally) •    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback COME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace. SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.In Australia, our Energy Minerals business is a leading provider of coal testing, analysis and expert advice and we are currently looking for Coal Technicians to join our Newcastle operations. We are seeking candidates who are looking for an exciting career change to work with a Global leader for quality and integrity in a full-time role based in Newcastle, NSW.Ensure reporting of results to customers is accurate and on timeMaintain harmonious relationships with clients and within the operation centreMaintain customer databaseGenerate, coordinate and distribute project documentation as requiredProvide monthly reports to the Project Specialist pertaining information on all projects that…

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Title: Customer Success Manager (Retention and Growth)

Location: Remote

Working Hours: 7.30 PM to 4:30 AM (IST)

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 120,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation.

Responsibilities

• Responsible for renewals of Birdeye’s clients

• Monitor and analyze account health to identify churn risk

• Win back clients who have requested a cancellation

• Utilize your creativity to refine and innovate processes to improve Customer Success

• Leverage your sales skills to reinforce the value proposition of BirdEye

• Be the point of escalation for clients and salespeople to ensure client satisfaction

• Develop methods for managing customer satisfaction

• Leverage research and understand of our clients industries to create tailor-made solutions

• Handle some financial and billing issues for Birdeye clients

• Additional assigned projects as assigned

Requirements

• 2-7 years of experience in a customer facing support/success/account management/retention role.

• Customer experience champion.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Deep customer empathy.

• Understanding of SMB space, particularly in the specified vertical.

• Exceptional Saas product knowledge.

• Ability to effectively manage delicate customer situations

• Organized and reliable - Able to work as a team with little direction when necessary

• Knowledge of Sales force CRM a plus.

• Bachelor’s degree preferred.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times