First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!
• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

We are searching for a seriously organised I.T. Manager to join the Bulletproof Sydney Studio to oversee and facilitate I.T. in our APAC region, as well as working as part of the global I.T. team at Bulletproof.

You will be working within one of the top independent global brand agencies, whose clients include world renowned brands, as well as smaller boutique clients. You’ll be an integral part of the team ensuring all facets of our IT Infrastructure runs smoothly.

ABOUT US:

• 400+ strong global brand agency

• 100% independent

• 25 years young

• 8 studios around the world

Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don’t need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion and soul.

As a team, we blur the lines between branding, content, digital, film, innovation and packaging; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD...

We believe in the power of design to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE...

That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.

STAY NAÏVE…

We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.

ABOUT THE ROLE:

Your main duties and responsibilities include:

• Managing Bulletproof’s APAC I.T, sites, working alongside and supporting the global I.T. team.
• Reporting into the Global Head of I.T.
• Continuing the smooth, efficient and productive running of the agency's I.T. infrastructure from supporting singler users to network and server maintenance.
• Managing and maintaining Bulletproof various Networks, Servers and SaaS solutions.
• Managing IT budgets, forecasting, enforcing cost-effectiveness when purchasing new and replacement hardware and software.
• Managing and supporting I.T. employees along with the Global Head of I.T.
• Implementing security of the network, data and its storage and communication systems.
• Acting in alignment with user needs and system functionality to contribute to organisational policy.
• Preserving assets, information security and control structures.
• Supporting and assisting external agency locations remotely as required.

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

Support Skills

• Apple qualifications ACTC 10.10 or ACSP 11.
• Jamf qualifications 100/200/300 and above ideally.
• Essential experience of using and supporting Mac OS, applications, and end users within a studio environment.
• Desirable knowledge and understanding of: Apple Hardware, Mac OS and iOS supporting users with Adobe CC suite, Microsoft Office and Font Explorer/Monotype.
• The ability to use and configure Jamf Cloud, Adobe Admin Console, Microsoft 365, Miro, Mac OS X Server, Synology, UniFi and Sonicwall.
• Knowledge of PC and Windows 10 OS.
• Assisting the setup and running of meetings using Teams, Zoom and other VC software.
• AWS or Azure qualifications or a good understanding of Cloud hosting Platforms beneficial.

Additional Skills

• A credible knowledge of routing, networking and DNS TCP/IP, DHCP, DNS, VPN.
• Experience of Apple Remote Desktop, TeamViewer and command line.
• Understanding of printers and calibration helpful.
• General I.T. hardware skills: replacing; memory, hard drives and replacing server rack components.
• Strong critical thinking skills.

Competitive benefits package

Looking for a new opportunity? Join our team as Personal Care Assistant.

We are seeking Personal Care Assistants to join the care team our residential aged care home Hudson House and our newly acquired home, Yallambee Lodge in Cooma, New South Wales. We have multiple positions available.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:

The successful candidates will join our dynamic and supportive care team and will provide competent personal care, support and assistance to all residents under the direction and guidance of the senior clinical team. The Personal Care Assistant is responsible for providing competent personal care, support and assistance to all residents under the direction and guidance of the senior clinical team.

Key Responsibilities:

• Provide personal care to assist residents to maintain independence and dignity with respect to activities of daily living and lifestyle.
• Attend to meal delivery and refreshments as required.
• Record observations on relevant assessment charts and documents any observed exceptions to the care plan in the progress notes; and reports such to the EN/RN.
• Check residents daily menu requirements.
• Attend to duties as allocated and or delegated by the RN/EN, including general ward duties.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential:

• Current National Police Certificate (or ability to acquire).
• Relevant Certificate III Qualification.
• Demonstrated verbal and written communication skills.

Desirable:

• Experience in residential aged care.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone.   

Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.   

At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.   

We are proud to be part of Euronext Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our three key brands – XE, HiFX and Ria Money Transfer – to become the business that XE is today.  

The purpose of the Complaints Manager is to effectively manage customer complaints, ensuring the reputation of Xe is protected and that all complaints are handled within regulatory guidelines.  

Working closely with the wider management team and support teams across the business, the jobholder will lead from the front in ensuring a high-quality service is being delivered to customers. This will include providing feedback to managers on individuals and processes, highlighting any concerns and making recommendations for improvement. 

Our principles 

AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery 

RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility 

COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community 

What you’ll do 

• Investigate and handle global level 2 escalated complaints (written and verbal) for consumers and small businesses through to resolution, in line with the approach and timescales outlined in the complaint handling policy. This includes taking live escalated complaint calls and making proactive calls to clients throughout the handling of a complaint.   
• Exercise own judgement in the specific approach to take with individual complaints (written/verbal, timing of contact) and making informed and well-reasoned decisions in the event of financial outlay (gestures of goodwill).  
• Assist Compliance/Risk with compiling cases and regulatory reporting.  
• Review any customer feedback and respond where required. Daily management of customer feedback (Trustpilot/CSAT/Delighted surveys), providing responses and analysing trends. 
• Provide monthly MI and associated commentary to internal parties on Complaints and customer feedback as required– including identifying key trends, conducting root cause analysis and making recommendations for process improvement as appropriate to prevent reoccurrence. 
• Complete any complaint logs daily, ensuring all data and commentary is accurately entered. 
• Assist team members in Care and other support teams with Level 1 complaint responses, ensuring responses are within required regional timescales, working closely with Supervisors and Managers to address any training or coaching needs of individuals.  
  

Success Measures/KPIs 

The quality of the complaint handling will be monitored via audits. 

The quality of complaint resolution will be monitored against complaint regulatory body decisions.  

Who you are 

• Previous experience of managing escalated complaints in a financial services industry is essential.  
• Excellent verbal and written communication skills are needed in order to understand a client’s complaint and explain complex processes in a clear, straightforward but effective way.  
• A solution focused approach is required to persistently follow matters through to resolution  
• A high level of drive and motivation are necessary to achieve results whilst working cross departmentally, providing feedback and managing expectations at all levels, senior management through to team level.  
• The job holder should be quality driven, ensuring accurate data integrity and adherence to all processes. A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  
• The ability to work under pressure is essential, as is being someone who is change orientated.  
• A strong team worker is required, with the ability to build and maintain strong cross functional working relationships.  

 
Desirable 

•  Experience of writing and presenting reports 

• Competitive market-based salary 
• Annual Discretionary Bonus 
• Superannuation 
• Healthcare 
• 20 days annual leave increasing with each year of service (capped at 25 days 
• Paid day off for your Birthday 
• Discounted Euronet Employee Share Purchase Plan (ESPP) 
• Plumm Mental Health and Wellbeing  
• Volunteering day for a charity of your choice 

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Due to rapid growth we are looking for a Creative Assistant to join our team.

Key Responsibilities:

• Assisting when needed on creative shoots & production - social content, e-commerce photography & campaigns
• Responsible for the preparation and organisation of stock for all shoots (including preparing runsheets, rail prep and steaming)
• Responsible for end-to-end sample management (pre and post shoot)
• Communicating with other departments regarding shoot requirements/ stock deadlines and styling preferences
• Responsible for post-production image coordination and editing for social & e-commerce content shoots ensuring online product deadlines are met
• Coming up with creative concepts for inhouse social & e-commerce content/ shoots (including TikTok/ Reel concepts)
• Assisting with styling & preparation on e-commerce and social content shoots

• Social savvy, highly creative and driven with a passion for content creation
• Highly organised with excellent attention to detail
• Strong time management skills with the ability to work creatively under pressure
• Content creation abilities utilising apps & softwares
• Ability to take direction to ensure brand alignment
• Styling skills and interest/ knowledge of trends/ fashion industry
• Experience using Adobe Creative Suite (in particular Photoshop + Lightroom) preferred but not required

• Amazing offices including an onsite gym
• An office kitchen stocked with pleanty of treats
• Regular onsite yoga
• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year

About Us

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices across Australia, New Zealand, Malaysia and the United States of America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1.26B last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today.

 The Position

This is a high-volume Assistant Accountant – Credit Management position where the successful applicant will be employed on a full-time permanent basis at our Minto head office with the flexibility to work from home post probation (1 day/week).

 The Role

• Monday to Friday 9am – 5pm;
• Credit Management;
• Monthly profit/loss reporting;
• Account reconciliation and analysis;
• Preparation of statutory reports, such as BAS, Payroll Tax, GST and FBT;
• General Accounting functions;

About you

• Australian Citizenship or Permanent Resident status.
• You are meticulous, organised and have a high attention to detail.
• Impeccable verbal and written communication skills.
• Tertiary qualifications in Accounting or Finance.
• 2+ years experience in a similar position.
• Strong accounting skills and business acumen.
• Great organisational skills, with the ability to multi-task, prioritise and work efficiently.
• A strong eye for detail and the ability to follow up.
• Demonstrated success working independently and collaboratively with a team to achieve goals.
• Proficiency in MS Office Suite.

Rewards & Benefits

• Joining a friendly and supportive team at a time of great opportunity and growth
• Competitive salary package inclusive of 17.5% leave loading
• Company-performance-based bonus paid bi-annually
• Annual Salary review
• WFH/Hybrid work environment
• Lunch provided daily onsite
• Friday afternoon socials
• 10mins from M5 motorway
• Secure onsite parking

How to APPLY
Apply online through our websitewww.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

Futureverse is a technological and cultural foundation for the open metaverse where creators, companies and communities conjure their future.

The Futureverse infrastructure enables companies and creators to deliver the open metaverse experience that they want for their audience. A seamless portal in and out of all apps in the metaverse, Futureverse allows users to travel with a passport, friends, communications, finances and content.

Our vision is to enable every human to create the worlds they imagine. We are not building the future. You are.

As Technical Project Manager, you will play a crucial role in driving the delivery of our products to market. Your main responsibility is to oversee all aspects of the project lifecycle, from planning and scoping to delivery and execution based on the agreed vision and roadmap - managing project risks, issues, and changes. This includes ensuring stakeholders have a clear understanding of project scope and status.

When we say 'technical' we don't expect you to code, but you'll be able to speak the 'Dev' language and know what types of questions to ask the Engineering team. You'll understand the SDLC, you'll have an interest in web3 and will have experience in building complex products.

Key Responsibilities

• Develop and maintain project schedules, resource plans, and monitor progress against these plans throughout the project lifecycle.
• Coordinate and communicate with cross-functional teams, to ensure that project objectives are met on time.
• Translate technical documents and concepts into stakeholder friendly documents.
• Identify and manage project risks, issues, and dependencies, and develop and implement mitigation strategies as necessary.
• Ensure that quality standards are maintained throughout the project lifecycle, and that all deliverables meet or exceed the agreed-upon specifications.
• Provide regular project status updates to stakeholders, including the Product Owner, senior management, and other relevant parties.
• Manage project documentation, including project plans, status reports, meeting minutes, and other relevant docs.
• Foster a collaborative and productive team environment and promote best practices in project management.
• Align with ways of working strategy.
• Maintain data and project tracking in solutions provided.

• 5+ years of Project Management experience.
• Technical background - understand the 'Dev' language and have an understanding of CI/CD and what is needed to enable it.
• Knowledge of SDLC.
• Must have experience of woking in an Agile framework.
• Proven ability to execute in an agile and fluid environment.
• Strong understanding of web 3 technology is beneficial but not essential (you'll be excited about web3).
• Product delivery. Know and understand the product and future of.
• Experience in the building of complex products eg. technical product, web3 product, game, platform product.
• Experience of contributing to technical specification documents.
• Internal & external stakeholder management experience.
• Cross functional team management experience.
• Ideally you'll have some game experience.
• Start up experience is advantageous.
• You'll be based in New Zealand or Australia (if based in Australia you must be able to commit to working NZ hours)

We're a great place to work at

• Experienced and wickedly talented team and growing
• Venture funded by a consortium of leading crypto investors… and more every day
• Recent Series A funding - $54 million
• Plenty of opportunity
• Real work-life balance

We can offer

• Great variety (no two days are the same)
• Exciting international projects
• Engaging with global AAA gaming companies, game platforms and investors
• The right salary
• Day off to celebrate your birthday
• Sick leave from day one
• The chance to be part of the next generation of the internet...the decentralised Metaverse

If you enjoy being around creative people who are pushing the limits of design and technology, we want to hear from you!

For more information on Futureverse please visit https://www.futureverse.com/

Futureverse embraces inclusivity and celebrates diversity. We are committed to providing a fair, equal and unbiased environment for our people and community. Our values include being open-minded, open-hearted and open-doored.

We’re constantly on the lookout for great people who can help shape the future of the open metaverse with us.

We know applicants may not apply to roles if they don't tick all of the requirements, but please don't let this stop you. If you believe you have the values, skillset and ambition to help us put humans at the centre of the internet, we’d love to hear from you.

Burgtec is seeking a dynamic and experienced Project Manager to join our team at our Head Office in Berkeley Vale, NSW. This new role is a key part of our restructuring efforts, aiming to streamline processes and enhance client satisfaction.

About Burgtec

Burgtec designs, creates and manufactures office furniture and workstations. Over the last 40 years, It has remained at the forefront of design, continually injecting new products into its already well-established range of task chairs, workstations, tables, storage systems, and complimentary visitor, breakout, and soft seating pieces.

Burgtec maintains the traditional values of exceptional quality, attention to detail, superior market-leading design, and customer-focused service. Our in-house research and development facility works closely with our customers to create beautifully designed functional furniture.

Burgtec Vision: To make the selection and delivery of furniture the easiest part of any commercial project

Burgtec Mission: Being a trusted furniture partner by delivering real value and certainty through every step of the process

We will be first and foremost looking for someone aligned with our Core Values:

• Win as a team
• Passionate about the customer
• Commitment to Quality
• Embrace Change

Key Responsibilities:

• Spend 70% of your time on the road managing sites and 30% in the Berkeley Vale office.
• This is a Sydney project focus role but we require flexibility to conduct day trips to sites in Canberra, Brisbane, and Melbourne as required
• Bridge the gap between sales and operations to ensure seamless project execution from initiation to completion.
• Conduct regular site visits, manage on-site issues diplomatically, and effectively communicate project goals and progress to ensure strong and positive relationships with clients, installers, suppliers, and stakeholders.
• Engage in pre-project activities, including documentation, supplier pricing, and RFQs, to support sales closures and prepare for operational handovers.
• Identify and resolve potential issues early to keep projects on track and maintain high levels of client satisfaction.
• Develop comprehensive project plans, define objectives, create schedules, and manage resources to ensure successful project execution.
• Identify potential risks, analyze their impacts, and implement mitigation strategies throughout the project lifecycle.
• Manage project budgets, track expenses, and ensure costs stay within approved limits while identifying opportunities for cost-saving measures.
• Establish and maintain quality standards for project deliverables through regular reviews and assessments.
• Assess and manage changes to project scope, requirements, or schedules, ensuring modifications are documented, approved, and integrated into project plans.
• Provide guidance, mentorship, and professional development opportunities to junior project managers and team members to foster their growth and enhance their skills

• 5-10 years of proven experience in Senior Project Management within furniture, construction, or a related industry
• Engage in pre-contract stages and collaborate with Sales on technical closing procedures as needed
• Exceptional interpersonal, communication, and rapport-building skills for internal and external stakeholders
• Self-motivated team player proficient in MS Office and Project Management software
• Willingness to travel for interstate projects and commitment to ongoing skill development
• Preferably hold tertiary qualifications in business, project management, or related fields
• Strong organizational, communication, and delegation skills
• Located near Berkeley Vale and its surroundings
• Proactively identify and resolve potential project issues
• Experience in pre-project activities, documentation, supplier pricing, and RFQs to support sales closures
• Manage installer and supplier relationships efficiently
• Adhere to Burgtec Core Values with a positive, can-do attitude and keen attention to detail.

• Competitive salary package: $120,000 - $150,000 plus Super.
• Comprehensive benefits include a base salary and commission structure.
• Opportunities for professional growth and development.

• Work with a dynamic and successful team 
• Comprehensive onboarding process, including training on products, systems, and company processes
• Exciting opportunity to take ownership of sales and growth functions with a supportive management team

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are seeking casual Personal Care Assistants to join our care team at our Woodhaven Home in Lockhart, New South Wales. Become a part of our beautiful 23-bed home, where you can contribute to a unique community and deliver high-quality care to our elderly residents.

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

Personal care assistant

The successful candidates will join our dynamic and supportive care team and will provide competent personal care, support and assistance to all residents under the direction and guidance of the senior clinical team. The Personal Care Assistant is responsible for providing competent personal care, support and assistance to all residents under the direction and guidance of the senior clinical team.

Key Duties:

• Provide personal care to assist residents to maintain independence and dignity with respect to activities of daily living and lifestyle.
• Attend to meal delivery and refreshments as required.
• Record observations on relevant assessment charts and documents any observed exceptions to the care plan in the progress notes; and reports such to the EN/RN.
• Check residents daily menu requirements.
• Attend to duties as allocated and or delegated by the RN/EN, including general ward duties.
• Any other task not defined but within the employees skills, as directed by the organisation.

Essential:

• Current National Police Certificate & NDIS Screening (or ability to acquire)
• Relevant Certificate III Qualification
• Demonstrated verbal and written communication skills

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

We offer:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Innovation is and will always be the core to SAP Fioneer, and it is the promise of why we were spun out of SAP: agility, innovation, and delivery.

SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. At the heart of it all it is simple: We bring financial services to the next level with innovative software solutions and platforms.

We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency through digital business innovation, cloud technology, and solutions that cover banking and insurance processes end-to-end.

A global company, with rapid growth, innovative people, and a lean organization makes SAP Fioneer a place where you accelerate your future!

About the Role:

As a Customer Service Manager, you are the trusted adviser to our customers and ensure customer satisfaction. You are working with the customer in safeguarding and optimization of their investments into SAP Fioneer services and support.

You will be diligent about ensuring quality services to satisfy customers need and resolving complex and critical situations throughout the customer lifecycle.

Key Responsibilities:

• Primary Contact for the customer including point of escalation
• Understand the customer business, goals and challenges in order to guide resolution and provide quality support and services
• Ensure contractual obligations fulfillment with your customer including Service Level Agreements, customer satisfaction and process efficiency within service delivery
• Monitoring progress and availability service and support team, helping determine priorities, managing challenging customer situations
• Mange proactive delivery of service plan and reactive support requests
• Drives end-to-end customer engagement including commercial responsibilities (costs and profitability), customer expectations, customer reporting and invoicing
• Protect and grow engagement scope, identify cross and upsell opportunities

• Strong experience in support processes, compliance and project management, especially in supporting production environments
• Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency
• Strong experience in SAP Banking environment including Cloud Delivery Models would be an advantage
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment

Skills:

• Thought Leadership: ability to guide, inspire innovation, motivates others, shares knowledge, and drives an agreed goal based on their expertise and industry perspective
• Innovative Thinker: ability to generate new and original ideas and solutions that break away from traditional or established thinking patterns, taking a non-conventional approach to problem-solving and finding ways to manage complex issues
• Good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders
• Industry Knowledge: expertise knowledge in business processes, ideally in financial services
• Team player: ability to build strong relationship with follow team members.

You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation.

At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of a competitive compensation package and progression opportunities based on merit.