Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Investments Services & Transformation (IS&T) team are accountable for delivery of Strategic and BAU projects. This includes the design, delivery and embedment of end-to-end change across Investment Front Office and Middle Office ecosystem.  Our priority is ensuring change is aligned with our strategy and core business capabilities and delivering value to our members.

The Business Process Analyst will work closely with the Senior Business Process & Change Manager, Project Delivery Teams and impacted stakeholders across Investments to help define target operating models and embed changes in the business. This will involve systematically working through our current end-to-end business processes, identifying and articulating the changes required in how our processes work and aligning them to our future state target operating model.

The Business Process Analyst’s responsibilities include:

• Business process analysis activities targeted at documenting our current and future state processes
• Engage, inform and negotiate with both internal and external stakeholders to elicit and validate requirements and prioritise them
• Experience in ensuring the adoption of new operating models, business processes, and systems
• Including but not limited to process maps; impact analysis documents, procedures, and user guides as required
• Work closely with Project Team members and Investment stakeholders to ensure the change and benefit is understood across stakeholder groups
• Translate process maps into high level documentation that can be shared with senior leadership to demonstrate change, benefits and alignment to strategy
• Work with Front & Middle Office teams to ensure all stakeholders are trained as required, assisting change manager(s) to understand the impact of the change to the business and provide input into the communications plan
• Use a critical eye to identify potential risks and issues in process design and mitigants to manage or resolve them

We are seeking a skilled and experienced Business Analyst to join our team and play a pivotal role in building the origination experience across our platforms. As a Business Analyst you will work closely with cross-functional teams including product managers, developers, and stakeholders to drive product and customer initiatives within our Originations tribe. This role will allow you to use your problem solving and analytical skills to deliver exceptional experiences for our customers.

• Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed user stories and acceptance criteria. 
• Evaluate existing business processes and identify opportunities for improvement to increase efficiency and productivity. 
• Perform data analysis to identify trends, patterns, and insights that inform decision-making processes. 
• Create clear and comprehensive business and functional requirement documents, process flows, and user stories. 
• Collaborate closely with scrum teams to ensure seamless delivery of initiatives, using agile practices to prioritise, build, release and iterate on product features.  
• Analyse and document existing customer experiences, identify inefficiencies, and recommend improvements. 
• Work collaboratively with the broader product delivery teams to shape and implement product releases. 
• Investigate issues and effectively communicate the resolution to stakeholders. 
• Conduct testing and validate platform features to ensure they meet technical and business requirements. 
• Develop training materials and conduct training sessions for end-users when required. 
• Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy. 

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
The Technical Business Analyst will be responsible for eliciting, analyzing, communicating, and validating business and user requirements for processes, policies, and information systems. They will translate business needs into detailed functional specifications and collaborate with cross-functional teams to ensure successful implementation of solutions. The role involves conducting technical analysis, developing and maintaining documentation, facilitating workshops, ensuring compliance with industry standards, supporting end-to-end project activities, and providing expertise in payments industry trends. Additionally, the analyst will develop and manage change controls to ensure proper documentation and approval of changes.

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What you will need:

• Proven experience as a Technical Business Analyst in the payments industry.

• Strong understanding of payment processing systems and compliance requirements.

• Excellent analytical, problem-solving, and communication skills.

• Experience with Agile methodologies and tools.

• Strong documentation and technical writing skills.

• Ability to work independently and as part of a team.

• Experience in developing and managing change controls.

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible, hybrid working conditions

• Genuine opportunities to learn and grow with a Fortune 500 global Fintech

• Competitive salary and benefits including medical and personal insurances and employee share scheme

#LI-JO1

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• 12 month Fixed Term Contract
• Proven transformation experience in the Super Insurance Claims space essential
• Hybrid working as standard
• Work with purpose

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Senior Business Analyst’s responsibilities include:

• Gathering and documenting requirements: Gather, review, analyse, validate, evaluate, and map business systems, processes and user needs and translate them into requirements/user stories with acceptance criteria
• Managing stakeholders: Engage, inform and negotiate with stakeholders to elicit and validate requirements and prioritise them
• Analysing and modelling: Analyse documents, programs, logic, process flows and specifications.  Model the requirements using a range of techniques such as process mapping, story mapping, user stories and acceptance criteria, business rules
• Managing the requirements lifecycle: Ensure that requirements/user stories are prioritised based on their value, complexity, and feasibility, ensuring that the most critical items are delivered first
• Team communication and collaboration: Work closely with Engineers, Testers, Change Managers Third Party members within the product/platform/project team to ensure everyone understands business requirements to be able to develop a fit-for-purpose solution
• Risk and issue management: Identify risks and issues and develop effective mitigation/management strategies according to Rest’s risk framework, and communicate risk assessments and plans to the necessary stakeholders.
• Business domain knowledge in superannuation or financial services
• Proven transformation experience in the Super Insurance Claims space essential
• Ability to understand business functionality, business complexity and interdependencies
• Proven experience in establishing requirements and specifications for system integration (incl. via API) and single sign-on
• Proven experience in performing data analysis
• Ability to develop compelling business cases with accurate cost and effort estimations
• Highly developed strategic, analytical, problem solving, issues management and evaluation skills to deliver innovative solutions
• Understanding of modelling techniques, such as business process models and notation (BPMN), data flow diagrams and unified modelling language (UML®), SIPOC and value stream analysis etc Demonstrated experience in writing user stories and acceptance criteria
• Excellent communication, facilitation, consultation, negotiation and reporting/presentation skills, including the ability to influence people at all levels, and foster and maintain collaborative working relationships both within and outside the organisation
• Ability to quickly troubleshoot problems that may arise in work products
• Proven ability to work under pressure, meet deadlines and prioritise workloads.