Lead all commercial aspects for an assigned group of clients in order to grow existing clientele base as well as identify new business so as to achieve planned financial objectives and other operational performance indicators.

Responsibilities

Business Development

• Achieve revenue, profitability, quality, speed of delivery, productivity and client satisfaction targets as well as other related business development objectives as assigned
• Maintain and further foster relationships with current clients
• Develop plans to cross-sell and introduce new services to current clients
• Conduct thorough business development processes to identify incremental revenue opportunities from new clients, beyond the base
• Increase company exposure through participating in associations, webinars and/or seminars
• Contribute to the short-term strategies and business plans for the growth of Business Unit based on global and regional / sub-regional directions
• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

Client Servicing

• Implement Joint Business Plans (JBPs) that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Lead all commercial aspects with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division

Product Enhancement:

• Identify the client needs: situation/competitor assessment, need assessment, potential solutions
• Participating in creation of the PE plan & timeline: communicating the voice of client
• Develop the pricing proposal & commercial approach with the RI Leader
• Support the proper communication of the new product and its benefits with clients

Organizational Management and Development

• Participate in local and cluster initiatives as part of continuing leadership development
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork

What you get to do in this role:

• Manage a book of mid-market renewals as the primary or secondary driver in close alignment with the Mid-Market Account Executive.
• Develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship and the value they are realising from ServiceNow.
• Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.
• Identify customer needs and demonstrate account management capabilities to guide renewal closure.
• Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.
• Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalisation of executable OF

Overview of role

An exciting opportunity has become available for an Executive Manager within our National Data and Analytics (NDA) department of ALDI stores, based in Minchinbury. This is a permanent full-time opportunity. 

This role encompasses legacy support, future-state projects and the optimisation of domestic transport and warehouse networks (inbound and outbound). This is an exciting opportunity for a leader to influence supply chain strategies, optimise end-to-end operations, and deliver impactful outcomes during key seasonal and operational cycles.

What does the role look like?

• Create predictive models and conduct comprehensive data analysis to uncover patterns and trends using statistical techniques to inform strategic decision-making within domestic transport and warehouse networks
• Lead a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous improvement
• Partner with internal and external stakeholders to ensure the delivery of actionable insights and strategic recommendations
• Work closely with data scientists and engineers to translate use case requirements into technical specifications and data models
• Identify opportunities to enhance warehouse layout, capacity utilisation, and operational efficiency
• Support the enhancements to configuration of warehouse management systems (WMS) and automation technologies to enhance operational visibility and control. Support and deliver analytics for legacy systems and future-state supply chain initiatives.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

Your role will be to provide high-level administrative and strategic support to our Senior Vice President, Talent & Culture and the broader senior T&C leadership team.  Naturally proactive, you will ensure seamless coordination and execution of their daily activities. As a trusted partner, you will be managing schedules, communications, and supporting on projects to optimize the executive's effectiveness.

Key Responsibilities:

Administration:

• Manage the SVP’s calendar and travel arrangements, ensuring efficiency across time zones
• Prepare agendas, take minutes, and organize meetings and conferences
• Collaborate with the T&C team on reports, presentations, and project coordination
• Maintain an efficient e-filing system and handle general office tasks
• Support the coordination of T&C projects and events
• Compile weekly T&C activity reports for the SLT

Communication:

• Manage calls, emails, and inquiries, acting as the SVP’s first point of contact
• Build and maintain relationships with internal and external stakeholders
• Prepare and send communications to properties and business units
• Ensure timely follow-up on action items

Financial Administration:

• Process invoices and expense claims (using Concur)
• Liaise with the finance team and other internal departments with regard to payments, recharging, approvals or enquiries

Key Skills & Attributes:

• Strong knowledge of Microsoft Outlook, Office, and Excel
• Ability to manage complex scheduling across time zones
• Excellent organizational, time management, and multitasking skills
• Strong interpersonal and communication skills
• Ability to handle sensitive information with discretion
• Service-oriented with a keen eye for detail
• Flexibility to adapt to changing priorities and needs
• Strong teamwork skills and the ability to collaborate effectively with diverse groups