Total 30 Full-time job vacancies in eveleigh

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

• You are someone who is passionate about agile ways of working and can effectively partner with clients and squads to help them unlock their potential.

• You will have experience in leading technology teams through the breadth of the Software Development Life Cycle and comprehensive working knowledge of various agile frameworks and methodologies with background as an Agility Coach or Scrum Master.

• Together we can build a brighter future for all.

About Us:

The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.

We process and execute the majority of all processes across the Bank supporting the Retail, Business, and Institutional businesses with banking, lending and markets operations, along with running Regulatory operations and delivering Group regulatory projects.

Our strategy is enabled by four priorities: Customer First; Fast, and safe; Digital where it matters; and Operational excellence – which combined, will enable us to play our role in building a brighter future for all.

Your Team:

We are currently after multiple Agile Coaches to join our Chief Operations Office (COO) Agility Chapter consisting of 20+ coaches.

We emphasise open communication, quality work and a culture of excellence. Here you’ll experience flexibility, great rewards and the opportunity to drive your own career growth.

Your Impact:

You will be part of a dedicated Crew consisting of multiple squads where with other coaches you are expected to lead and develop a Crew level coaching plan that drives continuous improvement, delivery maturity and maximises continuous flow of valuable outcomes through the squads in a sustainable manner aligning to agile principles and Group's improved way of thinking, planning and working at CommBank known as PACE to help us achieve our NPS +30 customer goal.

To help you succeed you will receive thorough expert targeted support to develop your coaching art and prowess and advance your career and personal development with an amazing array of opportunities available for you to explore.

Core Responsibilities

• Being a role model for empathy and trust to help foster coaching relationships

• Creating a space for change through influencing and persuading others on the merits of the change journey

• Partnering and Providing Servant Leadership to your Crew(s).

• Coaching the Crew & Squad(s) in CBA’s Pace Ways of Working

• Contributing to the continuous development of the Agility Chapter capability

• Implements practices that support teams through the stages of adopting, learning and supporting continuous improvement including process and maturity assessments and adoption roadmaps.

•  Provides individual and group coaching to enhance individual and team performance.

• Supports and provides feedback to teams on their operating rhythm activities ((business unit-level, team-level, etc.)

• Facilitates continuous improvement by leveraging learning's and processes established within existing teams.

• Embeds an inspect-and-adapt culture by helping establish metrics across the Crew. Coaches key stakeholders on how to use defined metrics as a diagnostic to identify improvement opportunities.

• Helps teams and leadership to identify and resolve issues that impact on the Crew and squad’s value creation.

• Supports teams to scale and consistently adopt emerging best practices.

• Surfaces systemic organisational issues and challenges impacting teams and inhibiting a culture of continuous improvement.

• Support the facilitation of a consistent operating cadence and empowers colleagues across the organisation to adopt and run these.

About You

• Minimum of 3 years' experience working in an agile environment

• You are  someone who embodies the growth mindset and is passionate about agile ways of working and Coaching others

• You are a Critical Thinker and a pragmatist when it comes to leading teams through complexity & Software Delivery phases and are capable to drive incremental agile mindset and practices improvements sustainably through ongoing training.

• You’re actively involved in industry agile communities, conferences and groups

• Have advanced understanding of agile practices, principles and thinking

• Have experience in coaching teams and programs across various initiatives

• Knows when to appropriately switch between being a coach, mentor, teacher or facilitator

• Ability to solve complex problems

• Think strategically and act pragmatically

• Deliver transformational change

• Exceptional communication and stakeholder engagement skills

The real question: What’s in it for you?

• An inclusive team culture that promotes collaboration and innovation at their core.

• Amazing career progression, growth, learning and development programs on offer.

• Flexible working programs to support your emotional and mental well-being.

• Opportunity to work alongside leadership, decision-making, solving challenges and many more.

If you have the above skill, experience and passion around bringing the best of you to the business we would love to hear from you!

Do work that matters:

We are seeking a dynamic and experience Senior Agility Coach to join our team. As a Senior Agile Coach, you will play a pivotal role in shaping the coaching culture within our organisation and driving impactful results across the Group. This will entail working across departments developing leaders and extending agility across the Group to enable the vision and strategic goals for the Commonwealth Bank.

• You are a Chief SRE who’s passionate about improving the reliability and operability of mission-critical services

• We are solving the biggest puzzles in the Australian financial services industry  

• Together we’ll build tomorrow's bank, using world-leading engineering, technology & innovation  

Do work that matters

We’re accelerating our digital strategy with an ambition to provide customers with one of the best digital experiences of any company globally. Site Reliability Engineering (SRE) is key to us achieving this goal. As part of the team, You’ll ensure that our systems maintain the highest standards of reliability for our customers, which enables seamless execution of our award-winning banking apps.

See yourself in our team

Be part of a team excelling in DevOps automation, where we’re continuously modernising both our infrastructure and software stacks using cutting-edge tools and technologies.

You’ll thrive in a continuous iterative learning environment that’s constantly uplifting our customer’s experiences.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

As a Chief Engineer in our SRE team, you’ll be a technical leader driving through leadership, designing and implementing largve scale solutions, as well as influencing and engaging the Organisation’s senior stakeholders on modern best practices for improving reliability through the DevOps lifecycle.

• As a matured Big Thinker, you’ll work closely with senior leaders on the strategic development of the SRE practice.

• Creating, developing, installing and implementing tools required to support the operational management (including security) of software applications and systems

• Testing, debugging, diagnosing and correcting errors and faults in an applications programming language within established testing protocols, guidelines and quality standards to ensure programs and applications including technical security controls perform to specification

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• Partner with product and engineering stakeholders at all the different levels to influence and educate our awesome builder and operational teams on SRE philosophy, principles, practices, and benefits from Engineer to EGM Levels

• Be an ambassador for modern engineering and reliability practices, sharing information and supporting others in their learning, and building strong and energetic team cultures.

• Take great delight in designing, building, and delivering infrastructure, code, or services to improve the availability, scalability, latency, and efficiency of our internal or customer-facing services

• You’ll enjoy every opportunity to perform deep dives into both systemic and latent reliability issues; partnering with software and systems engineers across the organization to produce and roll out fixes.

• Provide leadership to mentor other SREs, sharing your best practices and hard-earned learnings for tackling issues across the entire stack; hardware, software, application, and network

We are interested in hearing from people who have extensive experience in:

• A Chief-Level Software Engineering role, partnering with senior stakeholders and leading a culture of data-driven reliability, monitoring and automation aligned to SRE principles

• Designing, developing, testing and supporting applications and systems

• Managing and scaling distributed systems in a public, private or hybrid cloud environment

• Creating and developing tools required to support the operational management (including security) of software applications and systems

• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures and methods, and using software engineering to develop scalable and sustainable improvements

• High-volume or critical production service environment.

• Designing, developing and releasing code in one or more languages like Go, Python, .Net, or Java. · Previous SRE or DevOps experience

Tech skills    

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all but experience or exposure with some of these (or equivalents) will set you up for success in this team;   

• 10+ years in software engineering, expert in at least one Programming language (e.g., Golang, Python)

• Strong experience with modern software development practices using tools such as git for source control, and CI/CD tools such as TeamCity, Jenkins, Octopus Deploy or similar; Strong public cloud experience in AWS , GCP or Azure

• Experience leading teams of engineers driving outcomes using observability tools such as Prometheus, Grafana, AWS CloudWatch, Splunk, AppDynamics,

• Extensive and in-depth knowledge of Linux internals, networking, containers, and troubleshooting

• Experience in applying SRE Practices in large organisations and excellent Communication and Problem-Solving skills

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.   

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.  

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.  

If this sounds like the role for you then we would love to hear from you. Apply today!