Total 3,308 job vacancies in HC Western Sydney

As an integral member of ServiceNow’s Global Sales Enablement team, the Sales Enablement Senior Manager of sales coaching programs is responsible for developing and delivering coaching and enablement programs for salespeople across the entire sales journey. The role is focused on developing and delivering programs that elevate sales performance, using our sales methodology and operating framework to coach and train.

Successful candidates will understand standard sales methodology application within a SaaS environment, along with the ability to drive content development, deployment and learning experiences. The ideal candidate will have a strong sales background, considerable experience in coaching and/or training sellers, and sales enablement experience. This is a highly collaborative role that involves working with key stakeholders in Sales and Sales Leadership, as well as across the various Enablement Teams.

Job Responsibilities

The Sales Enablement Senior Manager of sales coaching programs will be responsible for developing and deploying sales enablement programs and initiatives to improve sales effectiveness, sales productivity, and overall sales results.

• Develop and deliver high-impact enablement programs to improve sales capability and drive a culture of sales expertise
• Coach Salespeople in the skills and activities to drive success 
• Support effective use of the ServiceNow sales methodology by delivering virtual and in person classroom training as well as providing sales activity and skills coaching 
• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, ILT, etc.)
• Collaborate with Enablement colleagues across multiple roles (Role Excellence, Regional Leads, Instructional Design, Communications) to develop and deliver high impact enablement content supported by compelling communications
• Manage key stakeholders and subject matter experts throughout the process.
• Analyse the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
• Deliver training and train the trainer programs in person and/or virtually, to a global audience
• Work with the Program Management Office to align on priorities and consistent messaging to the field
• Collaborate with Enablement colleagues to align on best practices and identify new, creative ways to enhance enablement approach and impact

We are looking for a motivated and dynamic Assistant Finance Business Partner to join our Business Unit Finance team, supporting our Product teams!

What is this role about?

The role supports the Finance Business Partner in the delivery of quality advice and information to support their allocated Product Domain business unit to meet and exceed their financial targets in the short, medium, and long term. This role covers the full P&L, with a 90% weighting on Revenue Management.

The responsibilities in this role include but are not limited to the following:

Reporting:

• Performance Monitoring: Assist the Finance Business Partner with the monthly financial activities end to end for your Domain, covering month, YTD and performance reporting including driver-based variance analysis and commentary on Product Revenue, Operating costs and Investment activities.
• Performance Reporting: Support the preparation of the monthly performance dashboards, highlighting key metrics, trends, and variances. Ensure reports are clear, accurate, and provide actionable insights.
• Accruals & adjustments: Prepare and process accruals or adjustments to ensure that financial statements reflect the true economic condition of the BU.
• Bi-annual Reporting: Support delivery of half year and year end commentary to the financial statements for the Domain’s Product drivers.

Decision Support:

• Support the Finance Business Partner with the provision of high-quality driver-based commentary and insights to support key stakeholder decision making
• Business partnering with key stakeholders in the Domains and across Channels and Finance teams.
• Support both the Business Unit Finance Team and Domains with continuous improvement initiatives. Focused on enhancing productivity, efficiency, and the overall effectiveness of financial processes, and to drive insightful reporting developments.

Forecasting & Budgeting:

• Assist with the delivery of financial plans and forecast – construct and maintain a driver based 3-year strategic plan and rolling monthly forecast in accordance with timetable.
• Analysis of inputs, particularly transaction drivers (or similar) working with the business to gain driver-based inputs and insights.
• Support the preparation of qualitative insightful reporting on budget/forecast submissions, including potential opportunity and risks

What you can expect from us

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

We are looking for a dynamic Digital Copywriter to join our growing B2C Marketing team, to craft compelling and impactful copy across a wide range of campaign touchpoints. 

Reporting into the Director of Copy, the Digital Copywriter will be responsible for developing engaging, brand-consistent messaging for Out of Home (OOH), Broadcast Video on Demand (BVOD), radio, social media (paid and organic), eDMs, the company website, campaign landing pages, some PR materials, activations and presentation decks. 

The successful candidate will work closely with cross-functional teams to ensure all copy meets the highest creative standards while driving engagement, brand awareness, and conversion across multiple platforms.

Key Responsibilities:

• Campaign Copy Development

  • Develop clear, persuasive, and on-brand copy for various campaign touchpoints, including OOH, BVOD, radio, social media (paid and organic),eDMs  and the company website.

  • Collaborate with designers, marketing teams, and other stakeholders to ensure copy aligns with the visual direction and overall campaign objectives.

  • Write and optimize campaign landing pages to enhance user experience and drive conversion.

• Social Media and Digital Copy

  • Develop copy for social media channels (both paid and organic) that resonates with target audiences and drives engagement.

  • Adapt messaging to suit different formats and platforms, ensuring the tone and style are appropriate for each channel.

  • Monitor social media trends and incorporate them into copy strategies when applicable.

  • Collaborate with the social media team to ensure timely and impactful copy for scheduled posts, campaigns, and activations.

•  Collaboration and Stakeholder Management

  • Partner with creative, marketing, and product teams to align messaging with brand guidelines and campaign goals.

  • Work closely with the Director of Copy to receive feedback, revise copy, and ensure all messaging meets the highest creative standards.

  • Assist in brainstorming sessions to generate fresh, innovative ideas for campaigns and initiatives.

  • Contribute to content planning and strategy development.

• Content Optimization & Brand Consistency

  • Ensure all copy is optimized for both user engagement and SEO across digital touchpoints, including website content and campaign landing pages.

  • Stay informed about industry trends, tone of voice innovations, and best practices in digital and traditional media.

  • Monitor social media trends and incorporate them into copy strategies when applicable.

  • Continuously review and refine copy to ensure it remains aligned with evolving brand objectives and messaging.

• Campaign Tracking & Performance Evaluation 

  • Collaborate with the marketing team to assess campaign performance through analytics and provide insights for future improvements.

  • Revise and optimize copy based on feedback and performance metrics to improve campaign effectiveness.

• Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

  • Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

• Continuous Improvement, Safety and Compliance:

  • Continuously learn from successes and failures to refine and enhance improvement strategies.

  • Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.

  • Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.

  • Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).

We are looking for an innovative and strategic leader to join our newsrooms as the Head of Growth Content for the Metro mastheads, a newly-created key role focused on driving new audience growth.

As the Head of Growth Content, you will take ownership of developing and executing strategies for video, audio and social media to reach new audiences. Reporting to the Executive Editor, you will work closely with editorial, audience, product and commercial teams to identify growth opportunities, align content strategies with storytelling priorities, and lead a team dedicated to amplifying content across digital platforms.

This is a high-impact, leadership role where your ability to think strategically and execute with precision will be essential to success.

Key Responsibilities:

• Expand video and audio reach by developing and executing strategies for growing audiences on video/audio platforms like YouTube, Apple Podcasts, and Spotify.
• Identify additional growth opportunities by exploring new platforms.
• Enhance content amplification by overseeing the development of an updated social media strategy, driving high-impact content distribution to new audiences across social and search channels.
• Identify and drive content experimentation projects designed to reach new audiences and push the boundaries of content discovery and distribution.
• Maximise on-platform opportunities to enhance user experience and engagement, including aligning with emerging product capabilities, and adapting vertical video content practices.
• Lead and mentor a team focused on audience growth and content discovery. 
• Foster collaboration across the newsroom and other departments to meet audience and business objectives.